About Business
Pep Boys is a highly-reputable Car Repair service provider based in Palm Bay, FL. Pep Boys covers all facets of the Car Repair industry, with a focus on Tire shop, Auto repair shop, Oil change service. With over 471 reviews and an average rating of 4.1/5, Pep Boys is a trusted name in the industry. Their presence in Palm Bay, FL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Viktor Tugushev
★
☆☆☆☆
9 months ago
I arrived and watched the mechanic work. The mechanic walked around the car for 30 minutes and smoked, after that he took a sandwich and ate right under the hood. And he was the only mechanic who did anything in this shop.
catarino murillo
★★★★★
a year ago
Customer service was great, Work completed as scheduled with my appointment! The tires look great on my grocery getter! I will be coming back for service in the future.
Michi H
★★
☆☆☆
5 months ago
Came in 30 minutes before close - we had two cars - they didn’t accept an oil change. Said they were understaffed. I didn’t bother asking for a tire rotation on the second car.
jessica martel
★★★★★
8 months ago
My car was towed in on a Saturday evening with a flat right after they closed but Teddy took care of me. The tire was ordered and Nestle kept in touch on Sunday to let me know my car would be done and ready on Monday. Great and friendly service. Highly appreciated!
Maria Torres
★★★★★
9 months ago
Once again, I have to reach out and thank you. Mike for assisting. I came without an appointment and he was able to attend me right away. And find the best prices on the alternator I needed. Thank you, Mike, for your wonderful customer support! I highly recommend Pep Boys and especially Mike T.
C Smelser
★★★★★
7 months ago
I trust Mike the manager and his team more than anywhere I have gone before. If you want honesty and a caring team go to Pepboys on Palm Bay Rd. They will take good care of you. They service all our families vehicles and have for over 10 years. I’m proud to be a client there.
Sharon Rivers
★★★★★
5 months ago
They’re very kind and very good at telling you what’s going on with your car as it goes on. I love a straight shooter. I highly recommend this place.
Kathleen Sullivan
★★★★★
6 months ago
Mike was so helpful in helping me choose the right tires for my vehicle. I waited for my vehicle while they changed my tires and they started on time and gave me info every step of the way. Fabulous Service
Alba Sanchez
★★★★★
6 months ago
I only use Pep Boys on Palm Bay Rd NE , I have used their services on a few occasions and what I love most about them is that they are not only experienced in their field of autos but its a friendly place and they never force any additional repairs on you , just recommendations if needed . Its my only go to place for my auto needs .
Sarah Roache
★★★★★
4 months ago
I couldn’t be happier with the excellent customer service I experienced. Everyone was super friendly and it was honestly the best experience I’ve had at any car repair shop in my life.
Jason Cyphers
★★★★★
6 months ago
Top notch professional service. I got a tire rotation, they let me know my rotors were bad. They never tried to up sell, just inform their customers. I deff recommend and will be back again
Aly Massa
★
☆☆☆☆
4 months ago
Got my passenger side tire replaced, I guess I should’ve checked to make sure they did their job correctly before getting on the highway, the valve was pushed in and letting air out. when I called they didn’t seem to care that my tire could’ve blown out on the highway because of their negligence.
Kenyata Harvey
★
☆☆☆☆
3 months ago
I had brand new brakes and rotors done 3 months ago and they are still squealing. I took it back still happening but asked if everything was ok and reply was yes. Also got my shocks done and my car still feels and sounds the same. I will never spend money there again.
Victor W
★★★★★
6 months ago
Mike T up front took care of us when we came in for a tire replacement, he also gave us a great affordable price! Our technician Xavier worked quickly to get us back on the road as soon as possible. Awesome dude. We are very happy and appreciate how professional and diligent the staff worked. Definitely recommend these guys, great place!
Tony Cross
★
☆☆☆☆
a month ago
Watch your invoices and pricing. They will try and rip you off if you do not watch them. I do not know how Mike T got in the General Manager position with that horrible customer service skills that he has. Instead of him seeing that there was an issue and let’s fix it right now he wanted to be combative and argumentative. I do not recommend this Pep Boys or the Merritt Island location.
sophia panagakis
★★★★★
2 months ago
I had an excellent experience at Pep Boys when my car battery died unexpectedly. The employees, Teddy and Mike, were incredibly helpful, patient, and knowledgeable. They took the time to explain everything clearly to me and even made sure to relay all the details to my dad, who’s in New England, so he could stay informed too. Their communication and professionalism really stood out and made a stressful situation so much easier. I truly appreciate their help and would highly recommend this Pep Boys location!
Mark Erndt
★★★★★
6 months ago
I have been to Pep Boys in the past. I liked their service. I needed Tires for my truck. Once I called them in Palm Bay; and speaking to the manager there I was convinced to take my truck here. The manager was a professional and on top of his game. He kept me informed through whole process. I will definitely take any vehicle back to him.
Paul Erdmann
★★★★★
a month ago
Needed tires on my wife’s car and I called and spoke with the manager Mike T and he was very knowledgeable about the different tires he had and was able to get me in for four tires and alignment same day. The store was clean and very well put together. Will definitely continue going for my vehicles needs
La Taurus Fuqua
★★
☆☆☆
3 months ago
Super slow took over 2 hours for an oil change that had an appointment. Very disappointed wasted a lot of time in store. Definitely not feeling satisfied with waiting so long and not giving me a heads up it would take so long
Rahzzia Edwards
★★
☆☆☆
3 weeks ago
I have been a loyal customer of Pep Boys for years, which makes this experience even more frustrating. On 12/8/25, I paid over $300 for two front tires and an oil change. When I picked up my car, there was a very strong oil smell inside. Shortly after driving, my car alerted “low oil” and felt off. I returned immediately. I was later told the issue was caused by spilled oil that was not cleaned properly. I specifically asked whether any damage occurred and was told no. While I understand mistakes happen, this should not have occurred in the first place. On 2/25/26, I returned for a new battery ($268) and to have a dashboard code cleared. I waited for hours, paid, and left — only to realize the dashboard warning was not even cleared. I had to turn around and go back again. The next morning at 7am, my battery light began flashing. I had just been there the day before. While driving to work, my car displayed “faulty battery,” my steering shut off, and I was instructed to pull over immediately. I had to call a tow truck, which cost me $37, and I was stranded until 11am. At the time of writing this, I had already missed 5 hours of work and was still at Pep Boys waiting for the issue to be resolved. By the end of the day, I missed a total of 10 hours of work servicing my vehicle here. I was then told my alternator had gone out as well. I asked whether there were any warnings or issues noted during the diagnostic the day before when my battery was replaced, and I was told no. I was quoted $1,139 for a replacement. After I refused, the price was suddenly lowered to $996 — which still seemed excessive. I checked my dealership’s website and saw alternators listed for under $300. Even accounting for labor, the quoted price felt unreasonable. I declined the service and had my vehicle repaired elsewhere. I felt completely taken advantage of. This is unacceptable. Multiple visits, repeated mistakes, and a serious safety issue that left me stranded. I have lost wages, paid additional out-of-pocket costs, and experienced significant stress due to workmanship and pricing practices that should have been handled properly the first time. I trusted this company with my vehicle, and they failed to provide reliable, transparent, and safe service.
