Pep Boys

Gus Americanos

★★☆☆☆

3 weeks ago

Confirmed appointment not in system. Then said didn't have my tires, rescheduled, went home, got phone call tires are there. Purchased installation package, used my old 12 year old tire stems. Now I have brand new tires with old corroded stems. Very disappointed for over a $ 1,00.00 purchase .

Linda Herald

★☆☆☆☆

11 months ago

TERRIBLE EXPERIENCE!!!!! NEVER AGAIN!!!! First of all, I went into the shop on a Wednesday and made an appointment for a tuneup for the following Saturday at 7:30am. Of course when I get there my scheduled appointment is not in the system. Had to then wait for a technician to arrive to do the work. Granted, my appointment was at 7:30, but they’re supposed to open at 7am. My car was taking inside at 7:45am. Was told someone from the parts store would be delivering the plugs in about 45min. The person that initially waited on me in the lobby was the same to replace my plugs, his name was Roger. He had an attitude the entire time. I also asked for my old plugs and said that I should have told him prior to taking them out, so he wouldn’t have to go in the trash to get them, which he did, but I only got 3 and not 4. The entire experience was HORRIBLE will not go back!!!!

Elli Agosto

★★★★★

5 months ago

The team at Pep Boys serviced my vehicle and treated me like part of their family! They were very efficient, kept me in the loop and explained everything. Very kind and thoughtful. I highly recommend!

Kat Kat

★★★★★

Edited 5 months ago

Unfortunately had to get my tire replaced because the hole was too large to repair. The guys at the shop were super nice and able to get me taken care of quickly. Kevin at the front desk was a pleasure to talk to! Really appreciate the customer service. Made the experience suck a lot less than it could have!

Michael O'Connell

★★★★★

a month ago

Routinely get service here. Always pleased. Easy to work with and direct on pricing. Best chain location you can go to.

Lorraine Koleda

★★★★★

7 months ago

My old but dependable car has been well serviced at the US 19 location for many years. Car was towed in today and the front desk staff, whom I had not yet met, were beyond pleasant professional and helpful. The manager Roger was knowledgeable and conversant in all things auto, and I felt very reassured speaking to him. The other young man, Kevin, is newer to the business but will go far as he is personable, well-spoken and intelligent. He seems like he has been in the business a very long time. So between the technicians who are great and diagnosing and fixing car issues and a top shelf front desk staff, I feel confident bringing my car to the US 19 location.

Alexandra Painter

★★★★★

6 months ago

Without hesitation they took me right in at 4pm on a Saturday for a screw in my tire. They were kind and had quick service. I was back on the road within 40 minutes. Thank you Pep Boys in Clearwater!

Mandy

★☆☆☆☆

9 months ago

Went in a week ago for service on my headlights. Was told I had a crack in my radiator and an active leak and needed it replaced immediately. Since I didn’t have nearly a grand to drop I declined the replacement. Yesterday I went to check the coolant fluid levels from the “leak” they said I had, which predictably hasn’t presented itself, and see this wedged under my hood. Thank god this didn’t fall in while I was driving and cause serious damage. Utterly irresponsible.

cb7alias

★★★★★

9 years ago

Richard and Michael are spectacular, they went way and beyond to rectify a issue with a incorrect tire order. The same day, in within hours I had the correct tires and they installed the same day even do my appointment was a day after. Again they are amaizing and customer service oriented!

Margo Starcruiser

★★★★★

6 months ago

Roger is the best! Great advice and quality work! I think I just found my new favorite full time mechanic! He was so good to my car!

Julie Marchand

★★★★★

a year ago

AMAZING Service by BOTH Brian and Caleb. It was close to the end of the day and they kindly still made time to service my vehicle--I had a nail in my back tire. If they had not seen me, my tire in the morning would have been completely flat. I respect their willingness and ability to help me, even though it was almost time for them to close shop. That's customer service! Thank YOU! I highly recommend going there for your vehicle needs and you can be sure that I will visit them again for my tire needs! Great service.

Mark H

★☆☆☆☆

4 years ago

Don’t waste your time or money!! My wife booked an appointment online for 130 for 4 new tires. I got there at 1. The assistant service manager Matt Wright, called another location in front of me asking if he had to honor the price I had booked on the website. He then complained to me that they were only making $20 on this service. Because the tires were more expensive to them than what the site charged me. After calling someone else to ask if this was right and he had to do it,he said they would get me in for my appointment. . FINALLY took my car into the bay at 2pm. I stayed to watch because I did not trust them at this point and the employees kept disappearing from the garage (pictures below) Then, about 35 minutes later they brought me out to my car and said “we broke off 2 of your studs because they were over tightened” and didn’t even ask me before breaking them off.. you can feel when a stud is going to break before it happens. One was already broken, so conveniently they broke 2 more ON THE SAME TIRE (when magically all the others were ok) which left me with no choice but to have them replace it because you cannot drive with 2 studs. I waited 40 minutes for the studs to show up because they “do not keep that stuff on hand” (…you change tires!!!!!….). And it took them forever to bang out a couple studs (which is not hard by the way) and then charged me the labor for all of it. I finally got into my car at 4pm. This place is a scam and you should avoid it!! Pep boys has a lot of fancy commercials but not a trustworthy team to back them up. I’ll never go back.

Antonia Gary

★★★★★

8 months ago

These guys were so nice even though I came in about 30 minutes before closing time. My tire was losing air because of a puncture but Joe fixed it in no time. I really appreciate being helped as I have an 1.5 hour drive to work early in the morning. I highly recommend the staff of this Pep Boys location.

Ricardo Yepes

★★★★★

2 months ago

Highly recommend!! AJ was awesome, had an emergency flat, got me a new tire and on my way!

Aron Comeau

★★★★★

8 months ago

Had my car breakdown at the circle k, believing it was the battery. Brian ended up driving me back to the car , jumping it and followed him back to the shop. Nathan installed my new battery in a timely fashion so I can get back on the road. These guys are the real deal. Nice and knowledgeable would recommend this shop to anyone in the area.

Clint Shobert

★☆☆☆☆

a month ago

Horrible service! Took off work and made an appointment for 10:30 for oil change. After 1.5 hours my truck hadn’t even been touched! This place is a joke!

Kevin Austin

★★★★★

10 months ago

I’ve now had personal 2 vehicles serviced at the Clearwater Pep Boys location (my full size GMC truck & wife’s SUV) And I will return for future service needs. It’s obvious to me that the staff, (Brian, Roger and Giuseppe) know their jobs & strive to provide top quality customer service. These professional Technicians took time to ask a number of questions ensuring I got all the services needed & then offered a number of suggestions related to my specific vehicles needs. It is evident to me that these gentleman are dedicated to the Pep Boys organization & to helping customers receive the best possible service. These guys deserve a great deal of credit & I suggest a $ raise… Well done Brian, Roger and Giuseppe… Thank you all, Kevin Austin Safety Harbor, Florida