Performance Automotive Services, Inc

Scott Stephenson

★★★★★

a month ago

I am from out of town and came here in urgent need of help, these guys got me taken care of quickly and efficiently. Thanks so much!

Laura-Lee Spedding

★★★★★

Edited a year ago

For over 25 year Mark, Donna and now Zack have taken care of our cars - Nissan, Toyota, and Honda. They are honest, trustworthy folks. Many times I’ve stopped by with a silly question and with a smile Mark gives me the answer I need. I highly recommend them.

Tiffany Green

★★★★★

10 years ago

My family and I moved to the Winston area from out of state to attend school here 2 years ago. When we were looking for a good mechanic we found Performance Automotive. I have not regretted doing business with them since. Both of the cars we own (which are older) have been serviced and fixed there multiple times and I have always been satisfied with the quality of the work and the professionalism of Mark and his staff. On several occasions they have bent over backwards to help us out (stayed after their closing hours to help us as an example). I have never felt forced to take the services they offer and on at least one occasion Mark gave me some suggestions to help me out even though I didn't let him fix a problem on my car. Whenever someone asks me about a good mechanic to go to, who will treat them fairly, and not gouge them, I recommend Performance to them. I have never had any of my friends (or myself) regret going there.

Ginnie Conaway

★★★★★

9 years ago

Mark, Donna and sons have serviced our cars for at least 15 years. They are honest, helpful and knowledgeable. Willing to work with you about scheduling or prioritizing repairs and maintenance. We both like and trust them totally.

Gary Fleet

★★★★★

3 years ago

Our car needed work while we were visiting from out of state. On recommendation from our son, we called, and Mark was able to diagnose the problem, give us an estimate, and get the parts in that were needed. The price quoted in the estimate was what we were charged and they also stayed open late to complete the job so that we could have our car back for our return trip. All of this on the Friday before New Year's Eve. Thank you!

Tiffany Green

★★★★★

10 years ago

Very kind and honest people! I have never felt pressured or uncomfortable. They have taken really good care of us and our lemon cars! So glad I found them and their A+ rating on BBB!

Aron Dillon

★★★★★

6 years ago

Came in just to get some studs removed from an exhaust manifold. A small job I feel like most shops would decline. They did it and were very kind so I decided to have them do a wheel balance and alignment on my truck. Took me in no problem. Judging by what was in the shop and pictures on the wall they were hotrod and real car people. My kind of people.

Chef

★★☆☆☆

7 years ago

Horrible experience! We asked for an inspection and a quote on an oil change, Mark comes back with over $400 worth of possible issues. We stated we would go to Infinity for our normal oil change but that wasn't acceptable, Mark held our car on the machine for over an hour trying to price match his quote with Infinity smh. The only good thing that came out of this visit were the tires we eventually had to purchase just to get our car released from hostage.

Piers Clarkson

★★★★★

6 years ago

Honest. Kind. Friendly. Fair. Performance Auto is a family owned business that makes you feel like part of their family. Look no further than Mark and Zack for reliable service you can always count on!

Gregory McCann

★★★★★

8 years ago

Great business. Friendly family owned company. They will treat you the way you should be treated. I've been coming here for to get my car serviced and worked on for approximately 4 years. Highly recommended

Cameron Norris

★★★★★

8 years ago

Mark And Zach are some of the smartest and advanced technicians in the industry. I am an ASE Certified tech but I live out of town. I send my friends and parents there as frequently as possible. The pricing is fair and is direct and stern in communicating with them...

T P

★☆☆☆☆

10 years ago

Like a lot of people, I don't trust auto mechanics. I took my car here because it was recommended to me by a friend. Usually I would just go to a GM dealership for all my problems. At first, they were courteous and professional. The secretary is nice and helpful. Their pricing seems fair and I didn't get the sense that they were trying to gouge me, at least not initially. If you know exactly what you want fixed/replaced then I'm sure this is not a bad place to go to. However, the moment I decided against a costly repair, the technician (Mark) literally berated me on the phone, essentially saying that I was stupid for not trusting his judgement. Quite frankly, I had good reason to at least question the repairs he was offering since his initial diagnosis was wrong. This interaction killed it for me. I'm not going here again and neither is my friend. Long story short, I didn't mind that they couldn't find the diagnosis for my car problem immediately. He first offered to repair other worn out parts which were not related to my main problem; this would have cost about $1200 and I thought that was unreasonable given it would not fix my issue. I didn't let this bother me since most shops are eager to fix worn out parts even if unnecessary. My friend and I were thinking that the main problem was linked to the brakes, and finally the techs were able to locate the problem to the brake calipers. Since the repair was not going to be cheap, and since it wasn't clear why I had to replace the entire braking system, I wanted a second opinion from another professional. I was honestly surprised by the way Mark reacted. He got immediately upset that I "questioned" his judgement. I was not questioning anything; I think he may have finally found the problem. But as most people do for expensive repairs, I also wanted to get other estimates for the fix and to see if I actually required such an extensive repair. This is NOT unreasonable since I already don't trust any car mechanic (or dentists for that matter). I wasn't trying to insult him, but he certainly insulted me when he interrogated me about what I did for a living and implied I was stupid for taking my car to another mechanic. It's already hard enough trying to find a dealer that you can deem trustworthy. I had high hopes for this one after my initial interactions. But yelling at a customer over the phone is probably not the best business strategy. Customer relations trumps everything else.

Tom Brown

★★★★★

9 years ago

This family-owned and operated business is always busy, and that's how you can tell that you've found a good mechanic. Oil changes might be cheaper elsewhere, but if your vehicle needs a serious repair and you want it to be fixed right the first time, and stay fixed, Performance Automotive is the place to go.

Ryan Jennings

★☆☆☆☆

11 years ago

This company is overpriced and not very nice if you don't agree with them. We took our car in for a new battery and they charged us $425. When we told them they shouldn't have run extra diagnostics without changing the battery like we asked they tried to defend themselves and would only lower the bill $50. A battery should cost $115. They are a total ripoff. Classic mechanic taking advantage and overcharging. Don't ever go here!

Katelyn Sawyer

★★★★★

a year ago

Amazing service and great communication. My car was ready early and they even drove to South Carolina to pick up a part for me!

D M

★★★★★

4 years ago

They didn't have a part that I needed but the owner made a call and found what I needed just like that. I had been looking for a part for my classic car and he was my 6th place!! Thank you! I will be back for business.

Chris

★★★★★

8 years ago

Had them perform an alignment on my truck and they did a great job. Fast service at a reasonable price. Thanks!