Phantasm Motorsport, Inc.

Maxwell Johnston

★★★★★

6 years ago

Had an awesome time there. Got my 1988 CRX tuned there. Those guys know what they are doing.

Riki Lam

★★★★☆

14 years ago

*updated 8/8/2011* Few places I'd actually rewrite my review for and this is one of them. Unlike the mechanics of most other shops I have seen, the people in this shop actually enjoy working there and they won't hesitate to stay an extra couple hours to get to a customer's car. They are courteous and were able to identify and resolve my car's problem at a reasonable price. However, they get backlogged all the time and chances are that you will have to phone in to the progress of your car every now and then. Overall, I had a pleasant experience.

Mark Manalo

★☆☆☆☆

2 years ago

Definitely would not go here again. I saw some good reviews but all were about easy jobs that did not distinguish them from any others. My car has been here for several weeks and have not heard anything from them. They finally texted me back just to tell me my engine was messed up (metal in the oil). After weeks on end, why did it take this long for such bad news to get to me. I had asked what was the next step and nothing again. Was left on read for about an hour. Everything is thru text. They told me engine rebuild. This is without explanation on anything. After several weeks of tuning and troubleshooting, my question is Why did it take this long? What led them to checking the oil after so long?? When I drop my car off that I have so much invested in, time and money, Why is communication not consistent? I am trusting this place to take care of me as a customer but clearly was not. Very Unprofessional. DO NOT GO HERE! IT WILL BE WORTH MORE LOOKING FOR ANOTHER PLACE TO GIVE BUSINESS TO.

Lucas

★★★★★

a year ago

I highly recommend this shop. I moved here from PA a few years back. I'm not familiar with any shops down here. So, i asked the few knowledgeable guys I knew for their recommendations on a good shop to go over my 2018 subaru wrx sti. They all said Phantasm Motorsports. I decided to take their advice and go with them. These guys did not disappoint, they were great. Their shop, equipment, knowledge, and patience were very impressive. They have extensive knowledge and experience and it shows. Its obvious they care about and enjoy what they do. Good, trustworthy, specialty shops like this are hard to come by so naturally they are in high demand. They are extremely busy but still worked me in. I have nothing but good things to say about this shop and i can't believe how good my subaru is running now, its never been better. I'll definitely be back and use them exclusively.

Ace Platero

★★★★★

a year ago

Nam and Hung are always nice, friendly, and knowledgeable people. They were able to get my vehicle inside the shop the same day without an appointment. Would recommend this business for any automotive needs.

Lynn Partin

★★★★★

a year ago

Nam has gone above and beyond for me several times on getting in parts and wheels and offering advice anytime I was on the fence about anything. Prices are always comparable to online sites, and I know for sure if I have any issues Phantasm is an authorized dealer and I won't have any issues with warranty. Thanks for everything you do!

Peter Blankenstein

★★★★★

8 months ago

This place was recommended to me for a tune… I have a 2021 Porsche Macan GTS… I spoke with Nam, and he was fantastic, and they did a great job!! I highly recommend them…! My car is now a BEAST!! Vroom Vroom!! 💨

Zach Owens

★★★★★

a year ago

I just want to leave this review because before coming here, I had read some of these negative reviews people had left but I still wanted to go make my own opinion of this shop and the guys who work there. And I have to say… man, am I glad I went. If you’re looking for a specialty shop that is filled with guys who live and breathe and love what they do, this is the place to go. I went there with my 2015 STI without much knowledge of what I wanted to get done with it. I knew I needed an oil change and that I wanted to start the performance upgrade process and when I tell you I had an absolute blast hanging out at the shop talking about all the possibilities and where to start. I arrived at 10:30am and didn’t leave until 3pm but the entire time and every step of the process felt cared about and enjoyable. It made me so excited for the journey I’m hoping to go on with my vehicle and will 100% be using phantasm the entire way. I can’t recommend them enough. I see people complaining about the communication process sometimes but these guys are nonstop busy and always try to get back to everyone who is contacting them. But in the short time I was in that shop, 4 different phones almost rang nonstop as well as foot traffic customers coming in the door. So if you’re having trouble getting ahold of them, I recommend just popping in the shop yourself and talking to them. They really know what they are doing and genuinely love the hobby and you can feel that when you talk to them. Thanks again guys and see you soon.

Elise Sanderson

★★★★★

8 years ago

Best import service/store in the triangle! By far the best easy to access awd dyno, with great owners and an awesome staff!

CJ A

★★★★★

a year ago

The best locally owned performance tuning shop in the Triangle and with accessories for anything your car dreams require.

Hunter Lilley

★★★★★

3 years ago

Have been before for minor work and recently went for a detailed alignment. They took the time and care asked for and gave me my moneys worth. Everyone seems equally interested in the hobby and hung showed nothing but respect.

Paul Wemhaner

★★★★★

a year ago

The BEST tuner shop I’ve ever been to! Fantastic prices on name brand parts and gave me a discount even tho I hadn’t been there before. Nam helped me for an hour with some info for my setup even tho I couldn’t afford to buy anything that visit. I wish I lived closer! Will always buy parts here first. They also have Dyno Tuning!

Samantha Tran

★★★★★

Edited 7 years ago

I have had my Lexus serviced at Phantasm Motorsports, and felt that the level of care was excellent. They were very thorough and took the extra time to explain all the small details and also gave some great advice on maintaining my Lexus. I had serviced including: * Oil Change * Tire alignment and balance * Changed out brake pads * Changed out spark plugs Phantasm Motorsports is the first shop I call in about the Check VSC (Vehicle Stability Control) engine light that appeared that relates to the Traction control system and handling of the car. Also the check engine light was on and they ran a Diagnostics interface tool that retrieved the faulty codes. Besides a car shop, Phantasm also offers custom vinyl stickers and cut outs, and import car parts and accessories. I love Phantasm Motorsports! Very knowledgeable people and an amazing staff. The staff and owner are not just mechanics, they are import car sport enthusiasts.

therubyred_1

★★★★★

8 months ago

Phantasm Motorsports put stability and proper tracking back into the steering. Driving feels good again!

Alberto Diaz

★☆☆☆☆

Edited 3 years ago

On October 8th I drop my cars off to get an airlift system installed , I was told the car was ready and had been test driven to make sure it was perfect . Little did I know 5 min after picking it up one of my tire would fall off my car while in heavy traffic . I finally got my car back fully fixed by another local company. The owners were not helpful at all but rather rude and only apology was via text . Needles to say I waited this long to leave a honest review about the horrible service I received from this so called company. Damages included new rear bumber, repairs on my new rims, new front set of airlift system installed among other things. Thank You for ur horrible service.

Lucas Smith

★★★★★

8 months ago

Nam & Hung are fantastic. I had my car tuned by Hung and he did a fantastic job, he took the time to answer any and all questions I had. He was happy to try different things out and see what worked best. I never felt rushed and I truly feel like he loves his work and takes his time. Nam loves his work as well, any questions I had about the products they stocked in their shop he was happy to pull out any product I had questions about and explained how they worked from start to finish. Phantasm is now /my/ shop of choice. Thank you so much guys!

A Person

★★★★★

2 months ago

Ordered a BN Sports Type 2 kit from Japan through Nam. When it arrived he checked it over and made sure it was good before signing off on it. Nam sent pictures when it arrived as well to show me it was in good shape.