About Business
Philpott Hyundai Service Center brings expert Car Repair solutions to the local community in Nederland, TX, Port Arthur. From Auto repair shop, Auto air conditioning service, Brake shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Nederland, TX appreciate their attention to detail, leading to a consistent 4.6/5 rating from 354 reviewers. By focusing on the specific requirements of the Nederland, TX area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Nederland, TX and beyond.
Google Reviews
Mike Head
★★★★★
2 months ago
Crystal as been extremely helpful through the repair process. She did great communicating with us and ensuring we were taken care of.
Charles Minard
★★★★★
a month ago
I like to thank your Service Advisor Crystal Castillo. She was able to schedule both of vehicles for service the same day.She was prompt on scheduling me a ride, to retrieve my second vehicle.Special "Thanks to Crystal"for great Job. Mr. MINARD
Shanna Briggs
★
☆☆☆☆
4 months ago
I came in with issues with my car dying at low speed or at stop. They diagnosed the issue that it was low oil levels. So they changed the oil and also advised I get break pads replaced, battery replaced and spark plugs replaced. I agreed to it all at $2,000. Drove home and the car would shake and had loud noises when putting on the breaks. Brought car back next day and they now say I needed new rotors. Again, not what I originally had issues with when coming in here on Monday. I have been here going on 3 1/2 hours and another $600 additional spent. If given the knowledge I would have opted not to replace the break pads as they were not giving me trouble yet.
Germaine Rogers Drake
★★★★★
a month ago
Very courteous and kind my appointment was at 5 pm and they were very fast and they explained things to me about my vehicle that th dealer that I brought the vehicle from didn’t even explain to me
Antonio Sepulveda
★★
☆☆☆
2 months ago
Our advisor Crystal had a attitude and was very rude to other customers. Very unprofessional. Everyone else was very nice. Never told me what was going on with my vehicle or how long it was gonna take until a hour and half of waiting. Not doing business here again
r sulli
★★★★★
2 months ago
They let me check in early and got my warranty oil change done along with tire rotation and recall work done. The waiting room is very comfortable and the staff were very friendly and helpful.
Julie Lynch
★★★
☆☆
a month ago
Staff friendly! Loved seeing my car sales person, Mr. Weatherspoon. When I called service department for service, basic oil change, was told $60. But it was $80 something dollars. Maybe normal, but should have been told price could be more, etc.
Michael Gill
★★★★★
4 months ago
We came in to look at used Tundras and Brittney Guillory came and met us in the lot. She was very polite and knowledgeable on the vehicles. After taking for a while she brought me to look at the new Tacomas. After the test drive she ran some numbers and had me sold after. She couldn't have been more helpful. It was a painless transaction and I will for sure be coming back on my next purchase.
benjamin chipman
★★★★★
2 months ago
I was left a 2016 Hyundai when my mother passed, 2016 Hyundai sonata with only 65000 miles. The car had a check engine light on and would only driven20 miles an hour. I called Philpott Hyundai and talked to Krystal. She told me of a factory recall sent a wrecker to pick up my car on Wednesday,she tidal me my car needed a new motor and would be covered under the warrantyto sum this upnin 10 days I had new engine and my car back crystal was awesome
Todd Wade
★
☆☆☆☆
a month ago
Our service assistant could not have been more rude. Nice facilities, decent mechanic. Way overpriced, which most dealerships are. 1600$ for an alternator is a little pricey.
Minnet Sparks
★★★★★
Edited a month ago
I have been getting my SUV service over three years at this location. The staff have always been respectful and extra Friendly and nice. I love the fact they text me for price check before performs any other type of sevice to my SUV. I really enjoy the videos they send me when working on my SUV. I enjoy the lobby that is set up for customers and I do use the complimentary shuttle for drop off and pickup services. I feel like I receive VIP services every time. The staff over every department is awesome and helpful.
Meagan Smith
★★★★★
a month ago
The technician, Rolando, fixed my car with the precision of a divine architect crafting the very foundations of the earth. Daniel? A legend in his own right--arguably the greatest parts specialist to ever walk the planet. His skills are so lethal, they should dub him the parts assassin. And if that wasn't enough, they throw in free snacks. Without a doubt, I would trust them to fix my car anytime.
stuart bertles
★★★★★
a month ago
I have Purchased many vehicles over the years , and some experiences have been quite easy and others have been difficult. I have purchased vehicles from philpot three different times and every time has been a great experience. They know their product , they are very professional and above and beyond just friendly. I really enjoy working with the service department when needed. Whenever issues come up , they are very fair and quick to handle problems. I would recommend philpot to any of my friends and family.
Toby Wyble
★★★★★
a month ago
No complaints here. The service rep guided me thru the whole process and even reminded me about a warranty that I’d forgotten about. She was able to answer every question I had and gave me timely updates. As far as the actual work, the testing diagnosed the problem perfectly and the fix was made in which fashion. Overall a good experience and I’m not scared to go back when needed.
april.pritchett
★★★★★
2 months ago
I made an appointment for an oil change through their website. I arrived to drop my vehicle off early and they were able to complete my service within less than an hour. The price of the oil change is less than some of the "drive-thru" places. The waiting area is SUPER nice and comfy! All employees are very friendly and professional. Highly recommended!
Althea Warner
★★★★★
2 months ago
The experience with Philpott was awesome and very quick. I had an appointment and they took me as soon as I got there. They even cleaned the car before giving it back. They also had snacks and something to drink while you wait. Comfortable seating as well. It did not take them long to do what they had to do with the car.
Cassandre Broussard
★★★★★
a month ago
Went in for regular maintenance. Making an appointment was quick and easy. The staff was so courteous and professional. My service was fast and they explained everything well. I will definitely be going back for all my car care.
Dorene Stimac
★★★★★
5 months ago
Made myself at home! Made my cup of coffee and thumbed through a magazine. Got a text that said ...text Philpott Hyundai Service Center if any questions and my car was being serviced. I was called to the cashier and signed papers. It was second of my free complimentary oil change and tire rotation. What a blessing this was for me! Thank you Philpott Hyundai for servicing my Venue!
Debra B Poindexter
★★★★★
3 weeks ago
Sunday morning the car was dead. Couldn’t get anything to work. Fortunately we had another vehicle. Monday morning at 0700 I called roadside assistance. They promptly answered, I communicated the issue and she said I should hear from AAA within 2 hours. We received call within 20 minutes and driver was at our home about 30 minutes later. He did his magic and jump started the car. We then drove it to the shop. Late that afternoon we were notified of the problem, a part needed to be ordered , expected eta was Wednesday. Sure enough Wednesday at 4 pm Crystal called to say car was ready. It’s running great again.
Eric Briggs
★★★★★
a month ago
Customer service was excellent; they treat you like family. When you ask a question, they're kind enough to answer. Sorry, Slibee Hyundai, but I'm receiving better customer service and I know the price of fixing my car.
