About Business
Pine Tree Automotive is a highly-reputable Car Repair service provider based in Longview, TX. Pine Tree Automotive covers all facets of the Car Repair industry, with a focus on Auto repair shop. With over 115 reviews and an average rating of 4.3/5, Pine Tree Automotive is a trusted name in the industry. Their presence in Longview, TX ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Beeutyizmyname Chatman
★★
☆☆☆
4 years ago
I have used them before and they were AMAZING this time it was horrible & still had to pay ANOTHER Mechanic to fix their mess up. Very disappointed because I liked them but likes doesn't keep me driving.
Madison Moore
★★★★★
4 years ago
This place is awesome ! I always get such great customer service here. They diagnose and fix any problems I have within a few hours and they are always transparent about costs.
Melinda
★★★★★
3 years ago
I have used this shop for over 10 years. Prices are fair, staff is friendly and never had a problem with a car they have fixed. A shop you can trust.
Aston Grigsby
★
☆☆☆☆
7 years ago
The owner of the place and his wife cursed me out and told me to leave because I asked them to check my engine to properly see if the problem was the right problem.. They told me not to come back.. I was just trying to save money for my wife and daughter. Mr. Ronnie is the only one there that cares. The other people who service the office just want money.
Michael hughes
★
☆☆☆☆
6 years ago
I took my car in to have the rack and pinion and power steering pump replaced. It took them 4 days and three tries to get it repaired properly! Either the mechanics, who look very unprofessional and disheveled (one with the little pony tail wouldn't stop staring at me...totally creeped me out) couldn't figure it out or the parts they put in my car Were junk to start with.... It was extremely frustrating. Not only that, the mechanics totally ruined my interior floor mat with greasy foot prints. The second time I brought it back, I had to ask them to put down something to protect the carpet! The third time we got it back, there was a HUGE scratch down the passenger side door! I will NEVER take my car here again. The Three Stooges could have done a better job! ween
Marlisa Carter
★★★★★
2 years ago
Fantastic shop, have had 3 repairs done and it was 100% great service and communication on progress. Would recommend full heartedly.
Angie Howard
★★★★★
7 years ago
My truck was repaired and now she runs like new! They fixed what was wrong and did not push me for add on repairs. The staff had knowledge and personality to match! They have a new client in me and all my repair needs from now on!
Alicia Childress
★★★★★
6 years ago
Highly recommended!!!!! Had major work done there and eveything came out great! They were referred to me after desperately needing a good mechanic after having a nightmare experience at automotive supercenter. Donny and Vivian, the owner's are amazing people!!
Pure Galaxy
★
☆☆☆☆
8 years ago
All these reviews are fake. They couldnt tell me the right price until it was done. They fixed the wrong thing. My car had scratches that weren't there before. They werent friendly at all, they left the stick out of my oil, and no joke my car broke down on the highway the day after I got it back. It took them 2 days instead of 2 hours.
I'm Triboobula
★
☆☆☆☆
3 years ago
Went in for a tail light that wasn't working. They fixed it, and it was cheap, but in the process they broke my tail light and had to glue it back together. They also scratched my paint trying to pry my light off. My tail light assembly was not broken prior to bringing it to the location because I removed it myself to try and change the bulb, and it was fine. Now it looks trashy and I had to remove the light and reinstall it because they didn't even reinstall it all the way. It's going to cost me more to replace the assembly when it inevitably breaks again.
Martha Munden
★★★★★
3 years ago
Very kind people, Trustworthy. Do not add any repairs you do not need. Estimate and prices are the best in Longview. Also all staff are very knowledgable about parts, repairs, on all vehicles. Have been taking our vehicles there for several years, would not go anywhere else. Hardworkers and Honest. Unusual these days.
Angela Harkins
★★★★★
3 years ago
Mr Jeff and his team are wonderful. They have worked on all our cars for many years now and they always do a great job. They are honest and reasonably priced
Wendi Kinard
★★★★★
Edited 3 years ago
Went get my sons fuel pump replaced here because I couldn't get into our usual mechanic. They are so nice, and get the job done. Will definitely use them again if ever needed UPDATE: had to use them again and same as the last time. Excellent customer service, and quick turn around time, for the situation and how busy they were. Def will be returning
Emma S
★★★★★
a year ago
Ronnie and Jeff are awesome who put safety first! I have them work on my mustangs all the time and I don't let anyone work on my cars, these guys have earned my business!
David M. Guinn
★★★★★
8 months ago
Professional , honest & effective. Jeff, Ronnie & Sarah are an excellent team. From emergency break down to intelligent maintenance, this is the shop.
April Alex
★
☆☆☆☆
4 months ago
Paid over 700$ and my car still runs terrible. They lie to get your money. If you are in need do not go here.
Chase Manley
★★★★★
a year ago
Great shop to complete our engine/transmission need in a timely manner. Great customer service and received text message service paperwork.
Alex Torres
★
☆☆☆☆
3 years ago
HORRIBLE EXPERIENCE!! first thing the old Lady (vivian) was so rude and she don't care about customers I have to wait like 20 min in order to get a ticket... and the worst one I take my truck for a oxygen sensor replacement, well... after toke my truck from the shop the radiator blew Up!! I have to call the wreck service.. because apparently they don't do anything with the radiator.. so after taking the truck out from the shop blew Up ?? what a coincidence...
Kim Keiser
★★★★★
4 months ago
My daughter recently bought a truck from Jeff’s automotive shop, and unfortunately, she only made it partway down Gilmer Road before it overheated and broke down at a busy intersection. Jeff, who’s co-owner of the shop, paid to have it towed back to his shop and replaced a faulty thermostat—unfortunately, it turned out to be a bad part. He and his staff worked quickly to fix the issue and got the truck back in road-ready shape. This kind of honesty, integrity, and professionalism really stood out to me. Despite the hiccup, Jeff made it right and ensured my daughter’s vehicle was safe and reliable. I just want to give him a big shoutout for doing the right thing and making the transaction right in the end. It’s rare to see such genuine dedication and care in the automotive industry.
Becky White
★★★★★
a month ago
I’m going to start off by saying Pine Tree Automotive you guys are the best and not just because I called you when it was 35° outside a hour or so before you’re closing and I explained to you Jeff that I should have already been in Galveston for a cruise the next day and the temperature was steady falling my car was all packed and I’m so ready to go. Went to start the car and it wouldn’t start. All he said was” Let me get your address” they were at my front door within15 minutes. And less than five minutes no lie, they had my car STARTED and I asked how much do I owe and all he said was “Oh I haven’t had a chance to work on this car” I asked again and all he said was enjoy your cruise.I’ve been using Pine Tree Automotive over 15 years and there is not a mechanic in Texas that can come close to you guys. If anyone looking for an honest, trustworthy and very knowledgeable mechanic check them out. And oh yeah, There prices are very reasonable.I just want to say thank you Jeff from the bottom of my heart for saving my vacation🥰 J Jarrett
