Porsche Denver West Service Center

Marlaina O’Bryan

★★★★★

2 years ago

I bought my 2013 Premium Audi A4 Quattro at Prestige 6 years ago and I couldn’t be happier. I go there a couple times a year for cleaning supplies, merch, service, and multipoint inspections. Prestige also offers a comfortable waiting room, business center (finished some homework), coffee, and complimentary snacks. Let’s just say, I never dread going to this dealership.

James McWhorter

★★★★★

3 months ago

Sara was my rep again and as always she was very thorough promt and courteous.

robert snyder

★★★★★

a year ago

I have to Drive 200 Miles each way to have the correct service completed on my Cayenne, Prestiege always goes above and beyond. Wonderful Dealership Great Staff.

DM M

★★★★★

a year ago

Stephanie is an outstanding professional at Prestige Porsche Service Dept and an exceptional representative. I was not a nice customer to begin with and Stephanie won me over with her patience, kindness and professionalism. She’s the reason I’ll keep coming back and highly recommend Prestige Porsche Service.

Michael Sanchez

★★★★★

a year ago

My wife and I felt like we were human, and the salesman treated us with respect. Not like at Mercedes; I'll never go there again.

Matthew Taylor

★★★★★

2 years ago

Outstanding service by the service team. They are always focused on their customers and find the right way to do the work. I truly appreciate all they have done for me over the 9 cars and 15 years I have been going there. Sales is a whole other conversation. Very nice people in sales but seems somewhere up the line in management above the Porsche GM there seem to be people who could care less about their good long term customers and just want to take the highest bid on the more difficult cars to find. They need to learn the importance of word of mouth in CO.

Annette Marcantonio

★☆☆☆☆

Edited a year ago

Ridiculous. Took days to assess our porche’s issue after making an appointment. Then for the repair, $4,500, same experience. Brought it in for the scheduled repair the same day. They never called and never got to the repair. Another date scheduled and they took 3 weeks to get to the repair. It appears they scheduled the repair and didn’t get to it for the 3 weeks. They had the parts. Also, we brought it in during warranty period for the same issue and they “cleaned” it as a repair, and now, off warranty, we have paid full price for replacement. Worst experience for a high end car/dealership. Never again.

Ron Sprengeler

★★★★★

2 years ago

I have come here for years for several vehicles. The facility itself is top notch and makes waiting while the vehicle is serviced realistic. The technicians are all highly capable and the advisors are no nonsense and always provide clear, actionable advice. Great communication is built into their process so you always know where you are in the process. And they actually keep to the timeline promised! Overall it is a high quality, customer focused experience that keeps me coming back, although I now live 90 minutes away!

Monica Pagan

★★★★★

2 years ago

The communication and transparency from Prestige makes me feel confident I am receiving the best service for my vehicle. I have worked with Kristin from the very beginning and she goes above and beyond to ensure quality customer service!

Kate Sheffield

★★☆☆☆

a year ago

Though the people are kind and helpful when you get there, the fact that one can’t get ahold of anyone in service on the phone has proved to be a real problem. They claim to have been having trouble with their phones since they moved, but they moved three months ago and somehow they were able to solve the phone problem on the sales side of the house. I have literally called the dealership more than 10 times in the last 3 months and have never been able to get ahold of a service person on the phone when I called. Their system dumps me directly into voicemail. All 3 times I left messages in the voicemail of the service department I never got a call back. Couple that with the fact that they have a policy where they can’t take care of a warranty item when they find it because they consider that an “upsell” is utterly ridiculous - so I had to go back for a warranty item to be fixed, only to find no one bothered to be sure the part needed for the warranty repair was in stock the day of my appointment (it had been in stock when the issue was discovered, but their “no upsell” policy forced me to drive the 40 minutes back there for nothing.) But the final insult is they send videos of things that apparently need to be fixed and when you don’t respond RIGHT away, ostensibly confirming you will spend more money with them to fix the item, they resend the video. Finally, this is a Porsche dealership and they have only 3 loaner cars. If I wanted to put up with the constraints of such a grossly-under-funded loaner program, such that essentially they don’t have a loaner program, I’d have bought a Toyota. The organization needs to focus on basics - get someone to answer the phone in service, return voicemails, if you aren’t getting voicemails, work out the issue with your phone provider, examine your policies to ensure you are providing true customer service first, have a real loaner program and please be sure to have the parts on hand when a customer is driving 40 minutes BACK because of your bad policy, and planning to wait because there is no loaner car available, before you get all excited about automated gimmicks to bring in more revenue.

David Dickerson

★★★★★

a year ago

Bryce at Prestige Porsche is the absolute best service advisor I have ever had the pleasure of working with - and this after 18 years of Porsche dealer visits. He’s simply outstanding to work with.

David Leach

★★★★★

2 years ago

Prestige did an excellent job, both transporting the vehicle to and from my appointment and making certain the vehicle was fixed to my satisfaction. Joseph Pratt and his service team are first rate and I would highly recommend them to anyone. Thanks for a job well done.

R D

★★★★★

3 years ago

Prestige has been our ‘go to’ place for repair, maintenance and car buying since 2008. In that time, we have NEVER experienced anything but great service and consistent excellence. From the service managers to the advisors to the mechanics, they all work together. We love this place. Highly recommend to anyone looking for an Audi and the continued maintenance and servicing of it. Kudos to Scott West and Prestige!!

Ed Likman

★★★★★

2 years ago

Prestige service is honest and reliable. They stand behind their multi-year service contracts and proactively work to find and correct any issues. The service staff keeps the customer informed at all times. A very professional business.

Austin Stevens

★★★☆☆

a year ago

Stephanie my service technician was great but after them saying they'd pay for my tow (and not doing it) I arrive to a clean car that was clearly put through an automated spray wash and swirled the paint on my ENTIRE VEHICLE. It will cost me 300$ to pay for a detail to get it back to normal. Shout out to Stephanie for my 20% off to at least off set the tow they originally said they'd cover. I won't be going back. Spoke to two other friends that were rubbed wrong way be service department too. Honestly expected more out of this place.

Allistair Moses

★★★★★

2 years ago

I've been utilizing this dealership since I had my Audi TT. They've been professional, competent, and consistent through all my interactions with them. I've enjoyed the experience with them enough to purchase a Porsche Cayman from them and have put 94k miles on it in 3 years. Due to their superlative qualities, I've continued to have the vehicle serviced by this service center and they've never let me down.

Colby Styskal

★★★★★

2 years ago

I took my Audi to Prestige and Dave and his team fixed the problem. They did make a mistake that ended up with me taking it back for more repairs, but they admitted to the mistake. It matters more to me that Prestige admitted to the mistake and fixed the mistake at no cost to me, over the mistake occurring in the first place. It is nice to see honest business practices. I do not hesitate in recommending Prestige Audi's service department to anyone considering having their car serviced. This is an honest and fair service department.