Porsche Westlake Service & Parts

Anonymous A

★★★★★

6 months ago

Porsche Westlake is a great dealer with a welcoming facility and friendly staff. What really keeps us coming back is the excellent service from Eric Blackmer. He has a sharp eye for detail, and we always feel confident leaving our Macan GTS and GT3 in his care. Fernando runs a first-class operation. Thank you everyone.

T C

★★★★★

a month ago

Steve Ellis, our service representative, is always very friendly, provides us good information on my current and future service needs, and makes himself available for any questions I might have. He has strong communication skills, keeping me updated on the status of my service. I have always made my service appointments with Steve through many years and have always been well satisfied.

Winston L.

★★★★★

2 months ago

I took my car in for its annual service, and worked with Eric Blackmer. Eric is fantastic; he's responsive, clear, and more than reasonable, advising you based on Porsche's recommendations and your particular usage pattern. He's also very thoughtful and detail-oriented. For example, I don't like to have my car washed by the dealership, but was getting a new set of tires, so Eric asked me whether I wanted to wash off the tire lubricant used to fit the new tires before proceeding. I drive one hour to have my car serviced at Porsche Westlake and work with Eric, and it's well worth it.

James Wilson

★★★☆☆

Edited 2 months ago

Had to bring it back a second time for same problem. Did not address the water pump failure message the first time. Hard to believe but they did replace pump on second attempt. They Picked up car and provided loaner which I appreciated. When fixed they Did not have car ready and I needed to wait over 30 minutes for cleaning car. Did not address secondary issue related to steering wheel adjustment control and did not call me next day as promised to get it addressed. Service Agent is a friendly guy (Steve Ellis) but I am not convinced the overall department functions well. Final repair was smooth as silk. Loaner and in/out quickly. Therefore upped rating

Elie Uy

★★★★★

3 months ago

My recent visit to Rusnak Porsche Westlake was a truly pleasant experience. The service advisor was exceptionally accommodating, taking the time to explain everything clearly and making sure I felt well taken care of throughout the process. Their professionalism and warm approach made the entire visit smooth and enjoyable. I left feeling confident and grateful for the excellent service.

Andrew Sasso

★★★★★

4 months ago

I had my n rated tires replaced at Westlake Village Porsche and Bryce and Sahid delivered exceptional service from beginning to end. Everything was done right, down to the detail of making sure the Porsche crests on the wheels were perfectly oriented with the valve stems. The workmanship was flawless and, surprisingly, the pricing was very reasonable. Highly recommend this team if you want quality service with real attention to detail.

Lisa Bowman

★★★★★

5 months ago

Excellent service department. I can trust leaving my 911 Turbo S Cab without hesitation knowing it’ll be taken care of the first time. Thanks Bryce.

Adrian Danescu

★★★★★

2 months ago

Great experience at Rusnak Porsche Westlake service with Eric Blackmer. He has been my advisor for ten years and always attentive to my concerns, great communication and excellent advice. Highly recommended!

Need4SpeedTV

★★★★★

a year ago

My GT3 received a tuneup today at Porsche Westlake and my experience was nothing short of excellent. The service representative CJ was very proactive and made sure all my concerns were addressed. I had requested a specific lead mechanic and he not only performed the tuneup but he also provided a detailed video review of my car. I have to say I was quite impressed with the video review which my car passed with flying colors!🏁 Lastly, the concierge providing me with a loaner car was very expeditious and professional. All in all my service experience was a 10/10. Rob @ Need4SpeedTV on Youtube

Zach Kaplan

★★★★★

6 months ago

No dealership beats Porsche Westlake. From the facility itself, to the customer service in both sales and service, all I can say is I’m very impressed. Coming from other faulty dealership experiences, I’ve been very happy with the team at Porsche Westlake.

Patty Lillard

★★★★★

3 weeks ago

My service rep, Steve, is extremely helpful and courteous - I feel my car is always well serviced. Porsche- Westlake is the best!

Lori Riddle

★★★★★

5 months ago

Rusnak service department is excellent!! I always have Eric as my advisor and he’s professional, friendly and always makes sure my Cayenne is well taken care of. I usually get a loaner while they have my car and they always loan me very nice clean car that’s comparable or better than my own car. Always another Porsche. Rusnak is the only place I go to get my car serviced

Rich Ancheta

★★★★★

3 months ago

First time bringing my 911 to the dealer for a service and Porsche Westlake service surpassed my expectations. CJ was great from start to finish, updating me on status of my vehicle along the way. CJ and the Porsche Westlake service team will be my go moving forward when my next service interval comes around. Bravo!

E. Babette Seaman

★☆☆☆☆

4 months ago

I will never do business with Rusnak again. I had been very loyal over the years, buying and leasing several cars from Rusnak BMW and most recently Porsche. I always took my cars there for all my service needs thinking my loyalty would in turn bring their loyalty and trust. I was wrong. They tried to charge me $517.50 to reset the computer so it would quit sending me an erroneous error message. It was one of several overpriced issues they discovered just months after I had taken it in for its routine maintenance. They saw me, a woman, walk in there alone with a Malibu address and decided to go for a money grab. If someone had called me to discuss the real maintenance issue (It was not urgent. Car is running fine) on my car and then said they would reset the computer while the other work was being done and not charged me (for the reset), I would have said thank you. But they thought they could slide in absurd charges and I wouldn’t notice. So rude, disrespectful and mostly untrustworthy. I’m done with Rusnak Porsche. They’re scammers.

Robert Killian Jr

★★★★★

7 months ago

My visit to Rusnak Porsche was pleasant. All members of thier operation were courteous, timely & professional. My visit was for factory recalls on a 20 yr Cayenne ! I was treated as if I drove in with a late model 911 !

Paul von Klosst-Dohna

★★★☆☆

4 months ago

Prior experiences have always been great but this visit was spoilt because one of my alloy wheels was gaulled . I specifically come to your dealership because of the level of care shown in the past but I was very disappointed this time. I suspect the damage was done when the vehicle was washed not when the tires were being replaced but that is supposition on my part. I am not happy

first last

★★★★★

Edited a month ago

Everyone on the team is amazing! From the service coordinators, to the service valets, service advisors and parts department, they are the best. I don't write reviews just because a company asks me to, I'm doing it because they deserve recognition and it's a pleasure doing business with them. Thank you Team Porsche of Westlake!