Port Orchard Ford Service Department

Richard moore

★★★★★

3 months ago

I don’t usually leave reviews, but I have to leave one about this place. It was amazing. Never had a dealership treat me so good. Highly recommend any service work. You need done here thank you, Ariana.

B C

★★★★★

3 months ago

Had the mobile repair come out and run a diagnostic check. Found my problem and offered options on repairs. Very happy with the service all around. Pleasant experience scheduling, fast appointment time, friendly and helpful mechanics. Just all around great experience.

Shawn Penson

★★★★★

2 months ago

Had my 2014 ford escape worked on.Staff was really friendly and helpful car was ready when they said it would be done. I'll recommended this place for everyone either trying to buy a car or get service done.

Barry Luke

★★★★★

3 months ago

Excellent first time experience with the maintenance team getting my oil changed and tires rotated. Fast, efficient and friendly, work was completed in about 30 minutes. They even texted me a link where I could watch a video of the mechanic working on the truck.

RJ Haaland

★★★★★

a month ago

Very friendly people who give great customer service and support. They were prompt and professional, very little waiting for the service provided. Added bonus of running the truck through the car wash lets me show up dirty and leave looking clean.

Matt Abraham

★★★★★

2 months ago

Super happy with Port Orchard Ford's mobile service. Living on Bainbridge, they're the closest Ford dealer, but that's still an hour and a half round trip. Scheduling is a breeze, mechanics are always on time and thorough. And I don't have to waste a full morning or afternoon to bring my truck in.

Kevin W

★★★★★

3 months ago

I had my Rear Door Actuators replaced, and the entire experience was outstanding from start to finish. The service waa completed quickly. A huge shout-out to Brenda—she was incredibly friendly and went over the top to make sure I was informed and satisfied with the service. It’s rare to find such high-level service in an auto repair shop.

Jack D

★★☆☆☆

9 months ago

My Service adviser Hannah is top tier! She addressed all my needs, she was excellent. Brought my new F-350 in for a standard oil change. Got my truck back and my driver side door and seat were filthy! Hannah got some cleaner and micro cloth, I cleaned the seat. Was not her fault. But the service tech must be untrained or disregarded all their training and gave me back a filthy truck. Inexcusable work standards and practice. Always leave it cleaner than you found it! This does make me question the quality of service provided.

Leslie Townsend

★★★★★

2 months ago

The service department is great. I really appreciate the help I received when checking in, and out. My issue with driving lights was fixed by plugging them in. I have no idea how that happened! The detailed information about the vehicle health is very helpful. I will be back!!

Samantha Stewart

★★★★★

3 weeks ago

Very prompt and courteous. Love the videos of them, explaining everything when they’re doing their inspections. When the light was on after my service, they promptly came out and figured out what was wrong

Dan Lieseke

★★★☆☆

Edited 2 months ago

The service that was done was just warranty work. A light sensor and interior cleaning, and supposedly exterior marks removal that we were told would be covered during the sales process. The work that was done was fine and we were kept in informed by the service department. What’s disappointing is the exterior warranty that we were told would be covered during the sales process was turned down. The interior stain cleaning was done fine, but nothing was done to look for other cleaning covered by the warranty. No vacuuming or removal of floor mats to check for possible stains on the carpet. I had asked that they check for possible exterior pitch and road tar that might be on the paint, but that obviously wasn’t done since no dirt was removed to check for that.

Kelly Costello

★★★★★

4 months ago

Bruce Titus was so helpful when I was in a pinch after receiving my car back from another shop with an issue. They were empathetic, understanding, and wanted to help in any way they could. They gave me a ride home and delivered my car back to me when it was completed at no extra charge. I didn’t know they offered that alongside their service and it helped take a huge weight off my shoulders. Ariane stayed in communication and was so kind and helpful! I’ve gone to them for service before but haven’t been consistently using them. I will now. Their level of service absolutely blew me away

brian spencer

★★★★☆

a month ago

The service center repaired my vehicle on time and at a slightly lower cost than the estimate was. There was a slight problem with communication. Not sure if it was on my end or theirs however text messages were adequate enough to keep me informed of the progress. Only negative thing I could say is after spending close to $2000 I would expect the dealership to at least vacuum the carpets if not wash the entire car. I received this care at other dealerships after spending far less. Otherwise, I am satisfied with their work.

Sabrina Anderson

★★★★★

3 weeks ago

Great experience overall, can't say a single bad thing about them and we had a very complex situation, and every aspect was handled with excellence! Ariane in service was beyond amazing! We truly thank her for all her extraordinary hard work!

American Boxing Muay Thai & Fitness

★★★★★

2 months ago

What can I say except that over the years, I’ve purchased a brand new Ford Ranger a brand new Ford F150 lariat and a brand new Ford F150 platinum. Due to distance, I initially chose West Hills Ford as my Dealership… Huge mistake. West Hills Ford service department Failed to complete repairs on multiple occasions, kept my truck for days without a word and damaged my high end rim among other complete service failures… I would 100% never purchase or service my vehicle there again. Port Orchard Ford was the polar opposite! I won’t get into all the details of how they took care of me, including, but not limited to picking up my car at home and washing it…and I’ll absolutely say a Ford is a Ford…The difference is the service you get after you buy the vehicle that makes all the difference in the world. I will never buy another Ford in Kitsap County from anybody except Port Orchard Ford.

Roddy Marcos

★★★★★

2 weeks ago

I enjoy the customer service this dealership has. Everyone has been friendly and helpful. Which can be rare these days. I actually drive a bit out of my way to go to this dealership for service. Because I have had nothing but good experiences. Since buying my Raptor. I had my Ranger Raptor tuned with the Ford performance tuner, aswell as an oil change. So far so good, I with tune runs great. I will update if any problems arise. Other than that.I will continue to support as long as the service continues to be great.

Stephen P

★★★★★

2 weeks ago

I brought my recently purchased 2017 F-150 to them for a second opinion on the selling Ford dealership's opinion of the condition of the vehicle. They filled out the Ford inspection form as I requested and performed what they call a "buyer's inspection". Turns out the selling dealer did not fix an oil pan leak that they noted on their own inspection, which is a significant issue. So, I'm addressing this with the selling dealership. But the service and staff at Port Orchard Ford were great, top notch. They even took a picture of the issue before I asked them to and sent me a copy of it. Jacob was my service contact and he was great to interact with, helpful and provided some good information. I have a positive opinion of this dealership.