CARSTAR Port Orchard

Lara Wells

★★★★★

6 months ago

CARSTAR did a fabulous job on the repair of my car. It looks flawless and the paint was a perfect match. I would highly recommend them on any body or paint repair… they were great. Plus the office, especially Jaelyn was fantastic on staying in touch with me on every step. And in the end my car looks good as new!!!

Anastasia S.

★★★★★

5 months ago

My situation was not an easy customer one, but they were amazing, from the front desk Jaelinn and Nikki, to Josh, Christina, and Mark (and you, the paint dude whose name I forgot, sorry about that). Thank you guys for taking the time to repair the back of my car to make sure it matched the body perfectly when I was dissatisfied with the first job, and to the quite literal screwball in the mix of somewhere getting a screw in the tire while doing the repairs. For stepping up to make sure that tire was replaced and then working with me when I reached out to Firestone for the replacement to make sure I got both replaced, one on you and one on me, so I could be safely on the road once more. My car's beautiful again with two new tires, a fixed back end from a rear end and corrected paint. Thank you for making a not-so-pleasant situation a little less stressful all around. I have recommended you to my friends and family and will continue to do so.

Clark Mattson

★★★★★

5 months ago

The staff are amazing. I was informed of the vehicles progress and received updates 3 or 4 times a week. Jaelin at the front desk was very polite and great to work with, ensuring all of my questions were answered quickly.

Mandy Torres

★★★★★

a year ago

We recently had a fender bender. The car was still drivable but the trunk could not be opened without having to push and kick to get it closed again. The crew at CARSTAR Port Orchard was amazing! They worked quickly and efficiently. They kept us updated throughout the entire repair process. The results are great! The car looks like new again. Would definitely recommend.

Chuck Boddy

★★★★★

6 months ago

Jaelinn and the rest of the Car star staff or excellent! The back panel of my 2024 RAV4, was backed into and needed to be replaced. They were very courteous and pleasant to work. The car looks excellent and they were able to do it in two days! I highly recommend Car star in Port Orchard!

Ryan Grogan

★☆☆☆☆

7 months ago

They used to be great but something has changed i went in for a two quotes and they said they would have it the next day a week letter i called and they said sorry they hadn’t got to it give them a day. well i still never received a quote or call after that which is to bad they have repaired 3 cars for me in the past but won’t get a chance again if they can’t even make a quote. I don’t know if the ownership changed but the owner used to be amazing and communicated great.

Sasha Swaby

★★★★★

3 months ago

The service was excellent, professional, and fast efficient turnaround time with constant progress updates. They returned my car much better than I brought it in.

Kisha Young

★★★★★

8 months ago

CARSTAR made the process smooth and simple. They had flexible time options and closed the gap on a lot of missing loops along the way! My car looks amazing and they even cleaned the inside for me before I got it back. They made sure they communicated with me the entire time and made sure there weren’t any surprises. Highly recommend!!

Jessica Hammond

★★★★★

2 months ago

They were all amazing, the worst time I’ve had in a long time and the staff were caring and kind. They were honest with me and helped me thru each step of the process. I highly recommend carstar

Chris Clark

★★★★★

7 months ago

The staff worked with me to ensure my rental car was ready and my repairs were planned to minimize my downtime. They kept me up to date and were very responsive when I was trying to plan the repairs. Great team at CarStar!

Michael Yakowenko

★★★★★

a month ago

The car looks great and the Carstar team worked directly with the insurance and rental car companies to make the whole process easy and stress-free.

Claire Fox

★★★★☆

10 months ago

I enjoyed driving my rental though it was 10 to 11 days for repairs. Guess it’s just the times and it may be better now vs. with any delays. So thank i you and very courteous staff. They were cheerful, informative and prompt.

Jan Callaway

★★★★★

9 months ago

Pretty awesome. They got my vehicle in promptly worked with my insurance company to get the repairs done on time and a timely manner. I appreciate their professionalism, courtesy and keeping me informed all along the whole process. Kudos to all.

KILACALI

★★★★★

5 months ago

Mazdaspeed3 thank u sooo much for respecting my vehicle 🚗 that is a big 😀 I will definitely bring my car back if I have any problems in the future and the girls in the office are awesome

Robert Hartwell

★★★★★

Edited 9 months ago

My 2000 camry was totaled in an accident back in Nov 2023. I was instructed by my insurance to go to this location to have it assessed. The secretary was nice. They have excellent customer service and the staff make sure you're heard. Thank you for going above and beyond.

Hannah Nystrom

★★★★★

11 months ago

My car looks better than I could have imagined! Nikki is an absolute all star! She is kind, professional, and oh so helpful! That girl deserves a raise and a promotion. I can’t think of a time where I have ever had better customer service from a company. Fingers crossed that I never need car work again, but if I do, this is the ONLY place I will ever go. AMAZING experience! 💜

Jax Filipiuk-Cathers

★★★★★

6 months ago

Very helpful. No repairs were done as car was totaled. Prompt and informative. Very helpful during a time of stress.