About Business
Residents of Tallahassee, FL, Tallahassee have long trusted Proctor Subaru Service for their expert Car Repair needs. Whether you need assistance with Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.7/5 rating with 52 reviews. Throughout Tallahassee, and particularly in Tallahassee, FL, Proctor Subaru Service is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Proctor Subaru Service for any Car Repair inquiries or to schedule a visit to their Tallahassee, FL facility.
Google Reviews
Joanna Gewanter
★★★★★
6 months ago
We always have a great experience at proctor today I was running late from an outer county and Michael still let me come and get my oil change even though my appointment was half an hour earlier. These little things make proctor Subaru our favorite!
Kellie Merck
★★★★★
a year ago
I had an issue with my 2024 Outback which I purchased at Proctor Subaru. I reached out and within a couple days my vehicle was in the shop. My loaner car was ready and I was out the door in 10 minutes. Fast forward to today when I picked up my car, they had it parked up front, and I was in and out in 10 minutes. Great group of people, I truly appreciate their great service. Subaru for life.
Lera Flowers
★★★★★
a year ago
Great service. Two people waited on me immediately and got my part, a new phone holder. And I had a 20% off coupon. Yay.
Kelly Tucker
★★★★★
a month ago
The staff are super friendly and professional. Would highly recommend their services
Sarah Doss
★★★★★
a year ago
Billy, Michael, and the whole team at the service center went above and beyond to help me today. I’d been experiencing issues with my Forester for days and couldn’t figure out the problem. They were welcoming, the check in process was smooth, and I felt very confident the issue would be resolved. I am so thankful for the ease, professionalism, and kindness I experienced during such an otherwise frustrating situation. I am telling everyone who was aware of my car saga this week about Proctor Subaru! This warranted a stellar public review as well. Thanks, guys!
Robert Keaton
★★★★★
2 years ago
Excellent service experience. I did not buy my Subaru here and it needed a couple of recall things done. Got an oil change and tire rotation done at VERY REASONABLE rates. (Definitely a nice surprise). Michael Murphy took excellent care of me. But the staff all seemed confident and positive. I will definitely bring my car here again
Chelle Christensen
★★★★★
8 months ago
No sales pressure from anyone; these vehicles sell themselves. Everyone who works there is so professional, friendly and knowledgeable. And yes... we bought an Outback. Great vehicle!!
steve price
★★★★★
10 months ago
Second time at this dealer ship for service . We live in PCB and I work in Tallahassee often so in my travels we allways take our Subaru to Proctor. They are friendly fast and a great waiting room.
Teresa Bailey
★★★★★
a year ago
I am so grateful for the care my vehicle received here at Proctor Subaru. Communication with my service advisor Tony was 10/10 and despite being a very busy service center, they were very fast at repairing my vehicle and having it ready to return to me. Excellent service!!
Theresa Nichols
★
☆☆☆☆
a year ago
Horrible experience! I travel to Tallahasse from Columbus, GA & Auburn AL area 3 days a week. The following week of February 3rd, My Subaru had a recall on the upper oil pan and I took it to my regular Subaru. It was going to take a couple of days because they had to take out the engine to get to the upper pan. I got my car back Monday and had a problem but that is not this Subaru's complaint. On Tuesday February 11th, I drove down to Tallahasse for business. The car seemed fine until my last visit. I started the car and my back exhaust was just smoking away! I thought it was a problem when my Subaru took the engine out. I called them and they stated to take it to the nearest Subaru. Proctor Subaru was only a half mile away. It was late and they were about to close. They saw the car smoking at the exhaust. They got information and could not do anything till tomorrow when they open. Well now I am stuck in Tallahasse because they did not have a loaner. I was looking for a hotel and thought I found one. Subaru did get Lyft for me but the hotel I told them was not the right one. Lyft showed up but could not take me to the other hotel. I do want to commend one person on the Proctor team and his name was John. He is the Sales Trainer. He offered to take me to the hotel. I am so greatful to him. The following morning Wednesday the 12th, a friend drove down from Alabama to pick me up. We went around 7:30am to Proctor. They were in the process to get it to the technicians. We drove home and went by Columbus Subaru to pick up a loaner. On Thursday the 13th of February, I called Proctor. They told me that there was oil residue on the engine that was causing the smoke and the engine would need to be cleaned off and that they were going to charge my Subaru for the Service. I then call my Subaru up in Columbus, GA spoke with the service manager. He asked me if I would like my car brought back up to Columbus, GA and he would send someone on Saturday to drive it back up. I agreed. On Saturday February 15th, The person who went to pick up my car called me. He asked me if I approved to take the engine apart because the car is in pieces. I did not approve anything. Someone from Proctor called me. I told him I did not approve for the engine to be taken apart. It was confusing for he was asking if a different Subaru approved it and I didn't even know the Subaru he was talking about. I heard him say "Oh, I see whats going on" like it was a mixup with another dealership. On Monday, February 17th, I got a text from Proctor Subaru regarding a reccomended service needed. The turbo charger compressor wheel seal ring was leaking $2676.04! I asked him if that was something that could have been damage doing the upper oil pan recall and he said possibly. I called my Service Manager in Columbus. He stated that they do not mess with the turbo when completing the recall. Besides, he was skeptical that the Turbo Charger failed for it is a rare occurance. He also mentioned that I had a Extended Warranty that would cover the Turbo. From that point on, no one at Proctor called me to see what was going on. Finally, my car was towed back up and the parts to the engine shipped, and my Service Manager told me the inside of the car has oil and would need to be detailed. On top of that, the turbo charge was faulty and had to get approval for it was over the amount the Warranty allows and the exhaust system needed to be replaced because of all the oil the Turbo leaked into the system. As of Today, I am still in a loaner a month later. I am really upset how I was treated. There was no communication, took my engine apart without my approval, sent me a bill to approve without researching if I had extended warranty. I will never service my car again at Proctor Subaru.
Mariah Francis
★★★★★
a year ago
I was road tripping through the area when my car started making a funny noise. They got me in straight away, and the service center had me in and out in under two hours. Billy was friendly, helpful and such a pleasure to work with.
Jessica Harris
★★★★★
Edited 6 years ago
Great service. Very thorough with the free multi-point inspection. Not to mention, they clean and vacuum your car. Fair prices, qualified/certified technicians. The Proctors invest in the employees to offer top-of-the-line service. If you drive a Subaru, come here.
Colette Clarke
★★★★★
3 years ago
Tony and all the members of the service department are so helpful in providing us with great service for our Outback. They helped save us quite a bit of money on the rear trunk door mechanism and gave us good advice for our other service needs! We are so grateful for this business!!
Chris Herrmann
★★
☆☆☆
2 years ago
So I brought my 2005 Impreza there for a service (oil change) alignment, and a noise diag. For starters the prices I was told for the oil change was incorrect, the bulbs I needed were quoted to me incorrectly, and I had to wait to have my information corrected on the paperwork when I got there even though I informed them what I wanted done. Once the diag was done they WAY over quoted me on pricing by 2 times plus, I work in the auto industry and have access to parts pricing and labor pricing, had it not been for that they would have straight tried to rip me off, quoted $460 for a job that cost $62 in parts and about 40 minutes to do. Not sure if I would recommend them
Mark Pace
★★★★★
3 years ago
Squirrels chewed through my wiring harness and I had to have it replaced. Parts arrived quickly and the harness was replaced in a reasonable amount of time. It was a very long job and everything worked perfectly when I got the car back.
James Hatton
★★★★★
5 years ago
Great dealership owned by a great family who truly loves their community & their customers. Proctor is the definition of excellence here in Tallahassee & will be for years to come. From Abel & the sales team to AJ, Mr Blane & the rest of the service department, you find people that care about you & your vehicle from purchase to service. Their is no better vehicle made than a Subaru & thankfully, Proctor has the Subaru franchise so things will always be done right. Bank on it!!
Gail Wallace
★★★★★
3 years ago
What a delightful car-buying experience from start to finish! Everyone was so kind, no pressure, very knowledgeable and professional. I would highly recommend Proctor Subaru and, in particular, Will Gates, if you are in the market for a vehicle.
Jacob Muzzy
★★★★★
a year ago
Fantastic customer service. Michael was very pleasant to work with and made a difficult situation much more manageable.
Misha Kinnion
★★★★★
5 years ago
Always, always ask for AJ. He will take care of you. And say what you will about this Pandemic/plague, this was the fastest I've ever had service. So they must not be over-booking anymore.
Kim Bowman
★★★★★
a year ago
Great staff and service. If you have a Subaru, there is no other place.
