Protime Automotive

Rachelle Bowser

★★★★★

2 months ago

I trust that what I need done is going to be completed to the best of their ability. They don’t pressure or add unnecessary work. If something needs done it is honestly in need of being completed. They treat everyone with professionalism. Trust is worth more than money… it’s knowing they care! Something’s may be a little more expensive but, it’s the honesty and peace that it gives. Thank you!

Andrew Preece

★★★★★

2 months ago

Protime is the best auto service team I've used. Always pleased with the service. This time, I only needed a state vehicle inspection and were able fit me and have me properly inspected in no time. I like the care and attention they give the customer.

Elizabeth Bates

★★★★★

2 months ago

Very professional. Quick, accurate estimates & easy to schedule, prompt appointment for repairs. Timely, honest updates & feedback throughout. Excellent customer service. I will continue to do business here & recommend to others.

Dont Likeu

★★★★★

4 months ago

The team at Protime are top notch! The lovely young lady at the front was able to squeeze my jeep in at last minute. They were done on the same time and did a great job!

Charlie Farr

★★★★★

Edited 6 months ago

This was my first ( but certainly not the last ) time bringing a vehicle in for service with Protime; I was referred to them by a friend who's a longtime diesel mechanic. The service was beyond good, it was exceptional. I needed a rack & pinion wheel bushing replaced; they replaced BOTH bushings cheaper than three other quotes for just a single bushing. In the course of cleaning and adjusting my rear brakes, their technician found a very hard-to-spot issue that could have been catastrophic. Then, they came up with a simple solution to the problem that got me back on the road. Their State Inspection was thorough but not picky. They found one very minor issue that they came up with a simple workaround and didn't even charge me for it. The entire time, their communication was amazing; walking me through every task with texts, phone calls and even sending photos via email. I'm very impressed with this shop and will definitely do business with them again. If you own an older vehicle or just need after-market care, I strongly encourage you to make these folks your go-to auto repair center. UPDATE: I made good on my vow to use Protime again; and like the first time, I drove away exceptionally pleased with my experience. My old Toyota pickup was running rough and the 'check engine' light was on. Checking the computer code indicated that there was a misfire on the #2 cylinder. I tried swapping the spark plugs from the #1 &. #2 cylinder with no change. I took it in to Protime, bracing myself for being told that it was either a bad piston ring or cylinder valve; either of which was a major repair. It turned out that the spark plug wires were starting to break down and the spark plugs themselves were original to the vehicle. I'd looked at the #2 spark plug wire and seen a spark; but Miranda explained to me that upon diagnosis, it was intermittent; it LOOKED like it was OK but it wasn't. And the other wires weren't far behind failing as well. The cost of replacing spark plugs and wires anywhere you have it done isn't cheap; but Protime's was in line with what you'd pay at any reputable shop and less than a dealership; but it was at least HALF of what I'd feared; and it was the EXACT repair that the vehicle needed. There was no 'throw parts at it and see if one fixes it'. There's a saying in the auto repair industry, "We test, we don't guess". Protime excels at this . . . . .

Richard Prouty

★★★★★

3 months ago

They were authentic, very helpful, professional, and friendly staff. They were detail oriented and very fair and did not try to add to the things need to be done list! I recommend them for your auto repairs!

Richard Erie

★★★★★

5 months ago

Absolutely top notch service! Highly responsive team that keeps the customer informed throughout the process. Truly knowledgeable team and most importantly, entirely trustworthy. I don’t take my cars anywhere else!!

John Terrell

★★★★★

3 weeks ago

Staff is amazing, techs are incredible. Prices are great. Best shop around by far.

mc vb

★★★★★

4 months ago

First trip to Protime after.many years of only going to dealerships for service.i only had a state inspection on wife's vehicle but everyone i dealt with were very nice, answered all my questions and were very professional. Hopefully this works out to be my go to auto shop for my vehicles.

Thomas Edmunds

★★★★★

8 months ago

Great service in a reasonable time frame. I needed an annual inspection and potentially new tires. The employees were able to clearly understand needs. When updates were necessary such as choosing new tires, i was able to get information from that allowed me to make an educated decision. Work was performed promptly and had no issues. I intend to bring my cars here again :).

Myra Frost

★★★★★

10 months ago

I had the pleasure of being towed to Protime Automotive this past week. Every one of the staff that I met was professional and very knowledgeable in auto repair. They researched the problem with my car, ordered the part and set out to replace the computer part in my car. It turned out that the wrong part was sent to us. Protime Automotive reordered the correct computer part for overnight delivery and again went to work installing and programming it. The staff contacted me often w/ updates. They also very generously offered me a loaner car until repair was completed. This loaner was a brand new Honda H-RV (?). It was immaculate and a dream car loaner. Always polite and professional, the staff had me and my car back on the road as soon as they possibly could. Their repair/replacement was superb. I am very impressed with everything Protime Automotive had to offer me. I am extremely thankful to them for their masterful craftsmanship and will refer them to everyone who asks for automobile repair assistance.

linda grantz

★★★★★

9 months ago

Had timing belt replaced on Monday. It is now Saturday. So far so good. I will definitely update this if anything changes. Everyone was very nice in there. The lady behind the desk, in my opinion went above and beyond. She gave me a ride home. So far my car is running great. The mechanic did a great job. I love the fact that they put a three year guarantee on their work. Thank you to all. Linda The lady with the 2009 Hyundai Elantra with 31,000 miles on it.

Thomas DeGarmo

★★★★★

5 months ago

Fantastic service. I’m very appreciative of how they took care of my wife while servicing her car.

Robert James

★★★★★

a year ago

I have been taking my (3) vehicles to Protime Automotive for a few years now, ever since I left my previous service location due to the poor customer service. I am very pleased to say that Protime has always gone above and beyond what I would consider to be good customer service. They always greet me with a smile, they are always on time and they always do a great job. I fully trust their recommendations for service and appreciate that they do not try to pressure me into doing things that are not needed. I am a Protime customer for life!

Daniel Miani

★★★★★

a month ago

Everyone is always professional and attentive. The work is done in a timely manner and the pricing is always fair.

BeachBro

★★★★★

8 months ago

Very trustworthy!! That’s what makes me continue my service!! 💯👊🏼 I bring all of our cars in to be serviced when needed! We moved here to Virginia Beach 5 years ago and just happened to stumble upon this company. Think God! I wont go anywhere else. Yes it can be pretty pricey at times but I have confidence in the reliable service and no run around like other machanic places. 👍🏼 And they stand by their warranties. They were always helpful and fixed any problems that may have arised after service which was few in the 5 years we have used them!!! 🙂

Joseph Kelley

★★★★★

Edited 2 months ago

This is the second time going to Protime and they continue to WOW me. Maranda's customer service is second to none. I would recommend Protime to anybody