About Business
Quantrell Auto Group is a leading Car Repair specialist serving the Lexington, KY, Lexington area. They provide a wide variety of solutions, including Auto repair shop, Auto body shop, Car dealer, and other Car Repair tasks. Boasting a solid 4.5/5 rating from 264 verified reviews, their reputation precedes them. As a locally-owned business in Lexington, KY, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Lexington, KY.
Google Reviews
Tracy Hollon
★★★
☆☆
Edited 3 years ago
Beware if you're not their typical upscale clientele! I purchased a 2014 Dodge Journey on 8/2/22 and on 8/24/22 had to have it towed. Was told it was a head gasket. This vehicle was for my teenage son, his first vehicle in which he saved hard for. I thought Quantrell was a reputable dealership. My grandfather and father had purchased vehicles from them in the past. Being a single lady I thought I had done my due diligence when shopping around for vehicles for my son but I was wrong. I was pleased to see that Quantrell serviced their 'as is' vehicles when other dealers do not. Red flag should have been the fact that the cylinder 3 coil pack had been replaced. I reached out to Quantrell by phone and even sent an email asking that since it had only been 22 days could they help! No response, no calls returned and no reply to my email to the used car manager. I asked if their shop could look at it for a second opinion and nothing. Didn't have the vehicle month! Shame on Quantrell! Bet if I had money it would have been a different response. Buyers Beware! That is a blatant lie! You never ever offered to help with the costs! I have emails and text messages. I had my son not drive the vehicle. When the thermostat got close to hot we turned it off and I had it towed. He did not drive it until it would no longer drive. You only told me to get a second opinion and I have. Don't twist the facts. Fact is you never responded to me, never reached out and certainly never offered with the costs!!!! The manager finally reached out and offered a courtesy vehicle to drive while they check out the Dodge Journey that I purchased. I am very thankful for remedy.
Glenda Crum
★★★★★
2 years ago
OMG!!!!!! These people are the best in their service dept. Unfortunately, I did not buy my car there but where I did buy it, sent me to them for the problem I had with my car. I am dealing with Dustin, and communication is great. I told him that I will try to buy my next car there just because of the great service I have recieved. To me, service is extremely important. Everyone I spoke with was very friendly. Sorry about writing a book, but I can't say enough good things about them on here.
Gordon McClure
★★★★★
a year ago
Logan Noe set us up in just the right vehicle. He listened us as we shared the features we were looking for, including our price point. When it came to financing he went the extra mile to insure we got the vehicle we’d chosen. Our family highly recommends Logan!
Kimberleigh M
★★★★★
2 years ago
Can’t say enough about Quantrell! I went in looking for a Cadillac and wasn’t sure of what Model I wanted. Ray was absolutely amazing and so helpful!!! There’s was no pressure at all and I was able to take my time looking between the two cars I wanted. Bob in Finance was a numbers whiz! Marc was also super awesome! They made me feel at home and made the whole process so easy! Highly recommend!!!
Jason Tice
★★★★★
a year ago
Recently purchased a XC60 from Quantrell Volvo. They made the experience so good. Both Maddison and Jenni were fabulous to work with and not to mention Bob. I have had bad experiences in the past with another dealer in the area and they restored my faith and got me into what I wanted and even with a little hiccup, they made things right for me. Maddison knows her cars inside and out and should be someone you trust when you have questions between the various models and the technology available. Thank you for making our purchase positive!
Justin Smith
★★★★★
a year ago
Ransom, in the preowned lot, was really good to work with. Probably the best salesman I’ve ever worked with. He was personable, easy going, knowledgeable, and not pushy at all. Communication was easy when buying the car, and once we agreed on everything he made sure all the additional things I needed were taken care of. The finance person I worked with was great to work with too. Overall, this is a really good dealership to work with.
Johnny B
★★★★★
11 months ago
Drove all the way from the east coast for a very specific used vehicle. I was in a unique situation with where I live most of the year vs where I usually keep my vehicle and where it’s registered, but Todd was able to help me and he came through to make things as smooth as possible. I highly recommend working with him as he seems like a genuinely nice guy and was able to work with me and my situation. Thank you, Todd!
Peggy Slone
★★★★★
a year ago
Recently traded in our 13-yr-old Subaru Forester for a certified, pre-owned Outback at Quantrell Auto Group. Logan made the experience easy and enjoyable. He listened intently to our wish list and located a vehicle that checked all the boxes, including a reasonable price and great trade-in on our old vehicle. From start to finish, we felt that customer service and satisfaction was the highest priority. I would highly recommend shopping Quantrell for your next vehicle!
Jenni Ray
★★★★★
11 months ago
Just drove off the lot in my new (to me) Camry. I can't overstate just how stress free and easy the whole process was. Big shout out to Randy G for all of his help. I got a really great car at a fair price. If you're in the market for a new ride, you won't go wrong with Quantrell.
michael ferraro
★★★★★
a year ago
Do you know what is worst than buying a new car? Buying a used one, ahh but not here. It was a very positive experience from the beginning to the end. It was well worth the drive up here from TN. I was treated well, no high pressure sales, no manipulation of numbers and the 4 box game most dealers make. My sales person Randy was great and fair. I only wished they were closer, next time I'm buying a car or truck, they are 1st on the list.
Rebecca Rigney
★★★★★
4 years ago
Todd Spears and Ray Langdon gave me incredible service on my stressful search for a vehicle that can cart around my five children (I needed a 7 passenger vehicle). My current vehicle at that time had a check engine light and I needed to find something ASAP! They were very patient with my frantic back and forth crazy schedule, teething baby and everything I threw at them. It took three+ days for me to get everything in order for the transaction and they were patient and helpful every step of the way. I was super pleased with the low mileage Escalade that I purchased and everywhere else I compared I could not find a similar vehicle at that pricing with the space I needed. I can’t thank them enough for how much they helped me with what I needed! This busy mama will be a future customer and recommending this dealership to all my friends and family. I can’t thank you enough!!
C Hill
★
☆☆☆☆
Edited 2 years ago
Very disappointed with the way that I was treated when I mentioned a stain on the inside of my car. I happened to look below my rubber mat on my passenger side because it looked extra clean in comparison to the others. I was told that it was mold and that one of my friends must have “spilt a drink” when I wasn’t looking. When I went to remove the stain on the passenger side carpet yellow oily residue came up. The stain is permanently there and no amount of steam, chemical agent, carpet shampoo can get the stain out. I feel like I was taken advantage of given that I am a young, female, college aged student. The paint job was okay but it appears as though no one bothered to repaint the driver side door handle and there is a small bubble in the passenger door that is directly behind the driver door. I chose this facility because it was preferred by All State but in all honesty I wish I would’ve just saved myself the trouble. Also they replied to this review about a week ago and never addressed the scuff on the driver side door. Once again it seems like Quantrell trues to make excuses for
Seth Adkins
★★★★★
11 months ago
A little over a year ago, I came here looking for my next vehicle. A gentleman named Ransom worked with me and provided excellent service every step of the way. He worked with me to get the price I needed on a truck that was perfect for me, and is still going strong. Ransom didn’t know this, but I was in a tough place at that time…which is what made Ransom’s top notch service all the more appreciated. Will always recommend Quantrell, and Mr. Ransom. 5 stars!
Carrie Kenady
★★★★★
4 years ago
Michele Barton was absolutely wonderful to work with! She did everything professionally and efficiently. Mine was tricky because I really wanted a blue 2022 Outback and it had to be ordered. She went out of her way to find my dream car with all of the right accessories. It arrived from out of state before its expected delivery time. I can't recommend Quantrell Subaru enough! The staff there is amazing. I absolutely love my new car; I even named it Stella because it has stars on it. ✨✨✨
Charles Bryant
★★★★★
8 months ago
The most straightforward and professional car buying experience I’ve had. Randy G was extremely responsive from the beginning and consistent with all communications & timelines through out the process. Questions, pictures, information, test drives, pricing etc. all were straightforward, to the point and honest. When a couple unforeseen items came up last minute Randy was quick to remedy, finding fair solutions we all walked away feeling good about.
Emily Schmitt
★
☆☆☆☆
Edited a year ago
UPDATING THIS REVIEW FROM 5 STARS TO 1 STAR I bought my car in October and while the car itself has been great I'm incredibly frustrated over the fact that I have been waiting WEEKS to be able to register my vehicle. My SECOND temp tag from this dealer is set to expire and they said they have not yet been able to mail the required information to the BMV.
Richard Mook
★★★★★
4 months ago
My family and I have been buying cars at Quantrell since 1987. Customer Service has always been first rate from purchase, to service throughout the life of our cars. Should you have an unfortunate accident requiring body work, they have some of the most capable of craftsmen in the industry. Really folks what they offer in service and support is unfortunately no longer the norm. I could list numerous positive experiences I had with Quantrell in 40 plus years but I never had an experience where I left unsatisfied. Finally, the support of their family helping those less fortunate in the central Kentucky region should also be commended. If you are looking for a new or used car and want to deal with people that balance your interests with their profits, you can’t go wrong with the Quantrell group.
Chrissy Thomas
★★★★★
5 months ago
We recently purchased a preowned Outback from Jason Watson. We have purchased quite a few vehicles over the years and one just a few months before at a large local dealer. Our experience with Quantrell, specifically Jason, was the best by far. He was honest, kept his word, and went above and beyond. I was really impressed when we had a minor software issue that wasn’t caught in the preinspection and needed a repair. Jason could have said we were on our own, but even though the sale was finished a few weeks earlier, he walked us through that process and offered a loaner. That is 1000% more than what we experienced at the place where price sells cars. I felt respected, seen, and heard. I just can’t say enough. I will definitely return here for future automotive needs.
Kaleigh Leasure
★★★★★
3 months ago
My entire experience with Quantrell was amazing! Their customer service, communication, honesty, and transparency blows any expectations you may have for a car dealership. I worked with Randy and that man is a saint!! He doesn’t try to press you on anything, makes sure all of your questions are answered in and out of office hours, and is very reassuring through out the entire process. Randy made sure I was getting exactly what I wanted out of my car and this transaction. Truly a class act of a salesman. Get this man a hefty Christmas bonus!! And thanks again!
Kevin Rhatican
★★★★★
a month ago
Todd Spears was the salesman who helped me. Working with Todd feels like you’ve got a good friend in the car business. 10/10 recommend. Todd doesn’t hover or pressure at all. I bought a used car and Todd was even helpful finding answers several days after the sale when I had questions about an aftermarket upgrade the previous owner had installed. Most dealerships don’t get anywhere close to this level of service. I’ll definitely be going back to Todd when I’m ready to buy again.
