River Region Auto & Service Inc

Kevin C

★★★★★

a year ago

Having a flat tire is never a good thing, but having a flat tire when you are on vacation 200 miles from home is definitely not a good thing. If you do have a flat tire, however, hopefully you will be close to Charley and River Region Auto Shop. They did a fantastic job of getting us fixed and back on the road. Thank you Charley and staff for your quick service and taking such good care of us.

Dianna Lee

★★★★★

3 years ago

Took my Toyota Camry to be fixed and was a little disappointed that my issue has not been resolved when I picked it up. When I returned, I spoke with the owner's son and he assured me that they would resolve the issue. It is very rare these days to find a repair shop that actually is honest and desires to please their clients. Mr Charles and his son worked extensively on my car to resolve my issues. I was so pleased by Mr Charles, his continuous communication with me on their progress. Each time we spoke, he was so sincere and ensured I understood every step they were taking. They repaired my car and I could not be more pleased. God truly guided me to their location and I am so glad he did!

Sarang Lee

★★★★★

2 years ago

Thank you guys so much! Charles and his team know what they are doing, and I really wish I just went to them in the first place. River Region is super honest and quick with their service. After looking at my car's problem, they exactly knew what to do. My friend recommended me to go here because he had a great experience with them, and I am extremely thankful because I did too! If you need your car fixed or checked, I recommend you going to River Region. I will be taking my car here from now on and telling everybody about them!

Traveling Sense

★★★★★

8 years ago

My car broke down on a road trip through Alabama. AAA recommended River Region and so we towed it there. I could not have been more pleased with the level of service. Charles explained everything to me each step of the way as he diagnosed and repaired my car. His prices were very fair. This shop is run by honest people with high integrity. It was obvious as we waited in their waiting room and call after call came in and people walked in to get their vehicles. Customers treated Charles as a friend. He runs a great repair shop. I only wish it was located where I live in Texas so he could be my regular mechanic.

Chuck Mingo

★★★★★

5 years ago

I had an incredible experience here! My wife and I are from Ohio and we’re visiting Montgomery. Our A/C went out and we needed it fixed same day because of our travel plans. I called Charles the owner and he got us right in. The entire team was incredibly professional and kind. When it comes to auto repairs in a new city you’re always wary of getting a fair deal. At River Region we got great service at a very reasonable price. Thank you!

Tierra Banks

★☆☆☆☆

8 months ago

I called to have an estimate repair cost and the man who answered the phone was being very rude and disrespectful because he couldn’t hear me. When I asked if I could just call him back he hung up in my face mid sentence.

Chris Bird

★★★★★

Edited a year ago

Here's the thing. Charles has been a trusted friend of our vehicles for decades and Chris is a perfectionist when it comes to repair. He believes in repair,not patching. All of my vehicles have attained high mileage and are all roadworthy because of the professional care provided by Charles and Chris. A very good example is the air conditioner repair done in 2013 on a 1989 S-10. It has been 12 years now with no more issues. Ice cold air! Thank you ,Chris Langley

Brian Decker

★★★★★

4 years ago

I stopped in to discuss possible employment opportunities in the future. I met Charles and Chris, the owners, and instantly felt comfortable and almost at home. They gave me a feeling of trust that I haven't had with an employer or perspective employer in a long time. Just from the 15 min conversation I had with Chris, I could tell that this man takes great confidence and pride in the work that leaves his shop. I am grateful to them for taking time to talk to me. God bless

Nicole Mobley

★★★★★

6 years ago

Wish there were 10 stars. We broke down day before Thanksgiving traveling from Atlanta to the Gulf Coast with my 14-yr old son and large dog. Brad from Till's Towing (who was also great) recommended this place since insurance was not much help. He towed our Tundra to River Region Auto, and I'm sooo thankful to Chris and his dad and their shop!!! They were honest, kind, and performed quality work. There's nothing more that you can ask of people. They took on a complicated (3-4 hour), last minute job because they did not want me stranded on the holiday. We were back on the road same day which I DID NOT expect and also at a fair price. I had already reserved a car rental. We felt safe and taken care of and welcomed even though we (including a 95 lb doberman) took up their entire tiny waiting area for hours! They didn't seem to mind at all. Thanks to this shop. Good to know places like this exist.

Ron Palencia

★★★★★

3 years ago

great service here! we were in a road trip from Houston when we started hearing a strange noise coming from our steering suspension. as there are no jag dealershipa in the area we crossed our fingers and hope river region could help. since we were traveling he offered to put it in the rack and give us a free safety inspection! top notch service! it would have been easy to tell us anything! honest integrity is rare in these times. thank you river region auto!

TheToppingGroup

★★★★★

2 years ago

My wife and I were passing through Montgomery enroute to Florida when the engine blew on our Kia. We had it towed to River Region and received some excellent service and value. It is a highly ethical and honest business, and it was a relief dealing with them when we urgently needed help.

Ellen Jones

★★★★★

6 years ago

I am SO IMPRESSED with this auto shop. We were driving from Florida to Tennessee and had a transmission issue and got towed here, and they were incredibly kind and accommodating. Charlie made us feel at home and assured us that he would get us taken care of as quickly as possible- and we were back on the road in 4 hours! They had plenty of other cars to be working on but made sure they did everything they could to get us home quickly. Thank you Charlie and all of the other workers who helped us!

TEAM BREEZY

★☆☆☆☆

a year ago

This upfront pay scammer I don’t no what’s on his mind I came in with my car I told him that I just need a starter but he want to say it’s not the starter it’s something else so I paid 598 for it off my card he took 598 twice I can’t believe this man scam me in my car still in the same condition so now I went to Gibson tire pro shop in the same area in got it fix.now I’m on the road thanks Gibson pro for hard work of doing not u scammer don’t go here

David Morgan

★★★★★

10 years ago

These guys were Courteous, knowledgeable, quick, and competent. I was on a business trip when my car broke down. These guys got me back on the road in less than an hour. The facility isn't auspicious and I wasn't terribly pleased with the tow truck driver for recommending them when I first arrived but don't judge a book by it's cover. What they lack in aesthetics they more than make up for in competence; which is a trade I will gladly take any day of the week.

penny hurtt

★★★★★

a year ago

I cannot say enough for the professionalism and help that Charlie and his crew gave us. We broke down on our way from Panama City to Kentucky for a funeral. They went above and beyond to get us back on the road.

Greg Wall

★★★★★

8 years ago

What a pleasure it is to write a review of Charles and his company River Region Auto Service. Two weeks ago, my car broke down 30 miles outside of Montgomery and AAA had the driver deliver my car to Charles' shop, I assume due to his stellar rating and reviews. Charles was fair, direct, accommodating, and a nice guy. If I lived in or around Montgomery, Charles would take care of my cars. Two thumbs up.

BamaFan1137

★★★★★

7 months ago

Charlie is honest, the prices are reasonable and his shop does great work.