Road Runner Auto Sales and Service

Sydney Crittenden

★★★★★

a year ago

I had a great experience with Road Runner! They have so many good reliable vehicles. They have a lot of Toyotas and Hondas which was what I was looking for! I traded my previous vehicle in and they gave me a fair trading price. Jim was very honest and upfront with me about everything! He didn’t even try and sell me an extended warranty. I highly recommend buying from them!

J L

★★★★★

a year ago

Just recently bought a Mazda 6 from them, very friendly people and you can tell they care. They even let me take the car to a mechanic before buying to make sure it was all good (it was all clear), and they put it on a lift in their shop for me to take a look at anything I wanted on the car! Great selection of cars, and great atmosphere. Very honest and polite people, and a great Cedar Rapids used car business.

Smooth

★★★★★

a year ago

My kids and I drove in today to look at vehicles. I ended up purchasing a 2011 Hyundai Sonata. The vehicle runs great, my daughter is super excited to own her first vehicle. Jim and Lauren were awesome, they made my buying experience exciting. Jim was very knowledgeable and honest about the vehicle that I purchased. If you are looking for a great quality used car and people that you can trust Roadrunner is where you should buy.

Kevin Kirkpatrick

★★★★★

2 months ago

Bought a great car and they have a wonderful service department as well!

Linda Heil

★☆☆☆☆

Edited a year ago

Love our 2012 Acura TL. Was, however, disappointed that in less than 30 days, the Acura required a new battery, and within 60 days, the Acura required all new brakes. Made an error in judgment and decided to do maintenance work on both of our Mercury Grand Marquis with Roadrunner, which proved very disappointing!!! Our 2000 Mercury Grand Marquis went in for routine maintenance and came out $2,100 later!!! We drove the car home, and it wouldn't come off fast idle and dumped all the coolant. We had it towed back to Roadrunner, and it sat for three full months at Roadrunner, and the continued answer was they were just swamped and never looked at it to figure out the issue. We sold it for $925, and it was picked up from Roadrunner. I'm very disappointed! After the purchase of a car, brakes, & battery on that car. New brakes on our 08 Mercury Grand Marquis and what is noted regarding the 2000 Mercury Grand Marquis, I would not recommend or do business with Roadrunner again. Very sad!!! We didn't really matter once they had our money!!!!

Michelle McPherson

★★★★★

2 years ago

I only went to test drive a car, and not buy one! From the minute I walked in, Lauren and Jim made me feel very comfortable, like I had just come to visit family. They entertained all my questions (even roping their mechanic, Craig, in), let me test out two vehicles, which ultimately changed my mind on the vehicle that would be best for me. Buying a car is a stressful and scary experience, especially for this single woman, but I never felt uneasy here! I drove away with a fantastic vehicle, at a great price, and I hope everyone who reads this goes to check out Roadrunner Auto's inventory first. You too will feel like they are your family and that you are in good hands! Thank you very much Jim, Cindy, Lauren and Craig!

Wanda Wilhelm

★★★★★

2 years ago

Purchased a Honda CRV and had a wonderful experience from the first contact with Jim through the sale closing. If Roadrunner has a vehicle you want, do not hesitate to talk to Jim. After doing our research online, Jim had a very fair price on the vehicle we wanted and allowed us to have it independently inspected We really appreciated the Carfax being done already and the VIN available to research. The entire experience couldn't have been better!

Sean LeFebvre

★★★★★

a year ago

Recently got new tires at Road Runner. I couldn’t have asked for better service and pricing. They were very knowledgeable and made sure the tires we were getting fit our needs. Jim and Cindy were great to work with and who doesn’t love an office dog like Lucy to keep you company while you wait. Thanks again Road Runner!

Keefer Vawt

★★★★★

6 years ago

Justin has been very helpful over the past few months after our purchase of a used car from them. His after-the-sale service as well as the staff and mechanics helpfulness there has been over-the-top and much better than expected! With a few minor repairs needed right after the sale, they all sent out of their way to make sure we were satisfied. Also, he has been a great resource for a major repair that cropped up, months after the sale and put us in touch with a reasonable mechanic. Realizing that we are buying a USED car, things will happen and they could have just written us off - NOT SO will Justin and crew. Wonderful to work with if you ever need any assistance after the sale, they will be more than happy to make it right, all you do is call.

nathan lothamer

★★★★☆

2 years ago

Overall, my experience with Jim and Craig has been positive. I bought a Toyota Corolla LE September 2023. Let's preface this by saying a used car will never be perfect and the crew will probably not know everything wrong with vehicles on the lot. I drove off the lot, and 30 miles later a check engine light came on. Toyota services noted that it had been cleared 3 miles before driving it off the lot. Jim denied any knowledge of the check engine light when I talked to him and he was defensive about it. Thankfully the item at question was economically not that expensive. Cylinder pressure is healthy, interior is in excellent condition, and no paint bubbles yet. Here are few things that were missed - plate bulbs out, solenoid replacement, back passenger window not working, a small leak in an axle boot, and cold start chain slap. Overall though, better shape than most used vehicles at 150,000 miles. Jim has been willing to work with me in repairing some mechanical issues and even gave me a loaner vehicle for the day while working on it. This alone should allow consideration when dealing with this dealership. I also think his selection of vehicles is one of the better ones in Cedar Rapids, being that he collects a lot of Toyotas, Hondas, and Lexus, and has a preference for clean luxury interiors. One could certainly buy worse.

Zaq Hill

★★★★★

3 years ago

Had a great experience getting my car from Jim. He's very personable, no nonsense but has a great sense of humor. They also have one of the most adorable big old dogs I've ever seen. Looking at his inventory he knows what cars are worth selling and he lets the product speak for itself.

Carrie Steadman

★★★★★

5 years ago

Took my Subaru into their shop, not only EXCELLENT customer service, but extremely knowledgeable service dept. They took the time to explain to me the issues, what needed to be fixed and explained why, as well as they were much cheaper than anyone else I received quotes from. Gal at front desk was friendly and helpful with all of my questions. Will definitely go back.

Kristin Jacobs

★★★★★

6 years ago

My fiancé and I just bought a Cadillac SRX for myself, and we could not have had a better experience here. First of all, I got significantly more for my trade-in than I thought I would--how often does that happen?! Uh, never! My fiancé has purchased several vehicles in the past from the "big" dealers in town, which he always dreaded doing, so needless to say he was not excited to go car shopping. He couldn't stop telling me how painless and stress-free this purchase was, mostly because Roadrunner's staff is NOT pushy in the slightest. They let us look on our own instead of jumping down our throats just to try and make a sale, and when we had questions they were more than willing to answer them. They are trustworthy and were completely forthcoming and honest about their vehicles. They clearly try their hardest to achieve customer satisfaction, even going the extra mile to order me another car key without me even asking. Anyone who claims to have a less than positive experience is clearly not right in the head, because they are easily the best dealer in Cedar Rapids! Believe me, you don't want to go anywhere else!!! Thanks, Roadrunner, we love our new ride!

Reighan Huffman

★★☆☆☆

9 years ago

Our experience while we were at the dealership was great. Very friendly atmosphere seemed easy to deal with. No issues at all until we got the car home. It was at our house less than 2 hours and we couldn't get it to start. I am 14 yrs old and my dad is buying this for my first car. We assumed it was a battery so we looked at the battery and it is dated 7/16 so doubtful to be the problem. Dad called them and informed them a stop payment was being put on the check used to pay for it until we are satisfied. More to come this may turn out to be a positive experience yet.

Jessi G

★★★★★

12 years ago

100% SATISFACTION! I never thought that I would be able to walk into a car dealership that didn't bombard me with pushy sales people who pull every trick in the book to get me to buy and take advantage of the fact that I'm alone without a man! As soon as I walked in I was treated with class and respect, able to look around on my own time and for the first time in my life, the salesman actually listened to what I had to say and stayed within my price range. I cannot stress enough how wonderful this buying experience was! I left with an amazing deal and a new friend. The car was immaculate and the dealership does its own servicing and maintenance of vehicles. I'll continue to return for all services because I know that I'll be taken care of and I trust the establishment. I couldn't be happier with my purchase - I got an amazing deal, treated with respect and I'll keep coming back! Thanks so much Jim! You rock!

Rachel Dake

★★★★★

4 years ago

I can’t recommend Jim and Road Runner enough!! I was browsing cars, came across a cute Kia that I fell in love with. I called Jim and he immediately went to work getting me financed and two days later I picked up my new car! It was so easy and painless and I am OBSESSED with my new car! This was the easiest car buying experience I have ever had.

Jessica Arment

★☆☆☆☆

Edited 6 years ago

DO NOT BUY FROM THESE GUYS!!! So I gave these guys a good review at first but now I completely am taking that back. They knowingly sold me a van that was not safe for my family and has tons of mechanical issues. I have had the van now 4 months and decided that before going on any road trips with it this summer I should get it inspected to make sure it’s ready. Well thank god I took it in because I found out that not only is it not safe for any road trip but it needs about $3200 in work done to it and I got 2 opinions just to be sure. They also said there is no way that the mechanic there at roadrunner wouldn’t have noticed these issues so they had to of known about all the problems when they sold it to me. I do not trust these guys and would not recommend them to my worst enemy.