Roland's Tire Service

Corbin Blanchard

★☆☆☆☆

7 months ago

How can you let a young girl leave your shop with two missing lug nuts on her vehicle? Doesn't matter if it came in like that. No way in hell would you take wheels off, put new tires on them, and then put the wheels back on knowing that there are two lug nuts missing and send a customer on their way, especially a young girl. My sister came home complaining that her car was shaking now that she has new tires. I inspected them and found that all the lug nuts were tight but two of them were missing. The rest were way over torqued, seemed to be about 200 to 230ft-lbs on the few that I tested according to my torque wrench before they started to turn more. Factory spec is 80ft-lbs. Lo and behold, with all five lug nuts installed, no more vibration at high speeds. That is the most basic thing that you learn when you first start working on cars - how to torque lug nuts. For a place that specializes in tires, they should know that. I can't say I recommend this place. Also, for whatever it's worth, I had an alignment done here about a year ago (mid-2024) and ended up with an off-center steering wheel. I went right back and told them my steering wheel was off-center and they told me that they'd need to charge me for another alignment to fix it. It wasn't crooked when I went in - I had replaced my own tie rod ends and wanted an alignment done to make sure they were straight. Wasn't about to pay for two alignments when they were the ones that messed it up.

Tony Couto

★☆☆☆☆

2 months ago

Very bad service there ! Had my car towed there and they couldn't even jump start it . I had someone else jump it and it started right up. I told them about it and they couldn't care less. I got mad and told them u are going to get a bad review. They said go ahead and don't come back. A very rude mechanic there named Kevin too. The guy is new and watch out .

Brooke

★☆☆☆☆

10 months ago

Went here for 4 new tires on my Honda Civic Hatchback Sport and they damaged/scratched all 4 of my rims. Thankfully I took before photos of each rim in the parking lot before going in for service because they are nice black stock Honda rims. When I noticed the damage to all 4 rims I went back inside to speak to the store manager Bill who came outside to take photos and see the damage. He stated that he didn’t really understand how it happened because “the machine doesn’t even touch the rim” but agreed to have them repaired and I would need to drop my car off for two days to which I agreed even though it was a inconvenience for me because of work and trying to get rides back and forth from RI to MA. When we went back inside he looked at the paperwork from my tire service and said “it was my new guy that worked on your car” and apologized. I told him I would drop my car off in the evening two Tuesdays from the date in order for them to have my car first thing in the morning on Wednesday so the rim guy could pick up the rims. I lost out on 3 1/2 hours of pay on Tuesday in order to bring my car back to them just for him to call me early Wednesday afternoon stating that my rims had been re-painted previously and that’s why they got damaged during service and if I wanted to proceed to having them fixed that I would have to pay 1/2 of the total amount and he would pay the other 1/2. I declined the offer because I’ll be damned if I’m going pay for the damage that they caused. I purchased my car a year ago from a certified Honda Dealership and have never personally painted the rims myself. The least they could have done was notify me at the time of service that it looks like they may have been repainted before and the risks of them being damaged during service since they are tire and rim “specialists”, but instead they proceeded and didn’t stop after the first rim got damaged but continued on to damage them all without ever saying a single thing about it to me. Highly unprofessional, and would not recommend them to anyone. Thanks for the new tire and scratched rim special Roland’s!

Jennifer Perry

★★★★★

a year ago

I've been to Roland's a few times over the years and always been impressed. The other day I went to get a tire fixed/replaced and asked about an entirely different issue on the back door hinges of my RAV. The mechanic went above and beyond to fix the problem on the spot without having to make another appointment and being charged an hour of labor for a fifteen minute fix. Everyone I dealt with that day was friendly and considerate. They put the extra effort in without taking advantage of their customers. These guys are the best! Conveniently located right off the highway and great customer service :)

Daniel Mersing

★★★★★

9 months ago

Chase , younger lookin guy that works here. Outstanding job. Quick, efficient, polite, I could go on. All I want to say is that he is somebody to ask for if you want to know anything about what's going on under your hood. The kid is "leave a comment" good on Google website reviews. Check out Roland's.

Zuleika Ortiz

★☆☆☆☆

4 years ago

Don’t go here!!! Went for a alignment because the steering wheel was side way. It was not shaking at all. In any other tire shop if your tires are not in good condition, they refuse to align. That a fact. I pay for my service which was 135 too much money for an alignment. But they give me my car back with the steering wheel still side ways and it’s shaking terribly on the highway. I go back to see if they could fix it. And they said we did our best, you have two bad front tires, that why it’s shaking. That’s gonna be another 700 dollars!! Are you kidding me!!! I know businesses need money to keep operating but that is not fair if you just gonna lie to make it. Never again!!!

Glenn Silva

★★★★☆

7 years ago

I've known Mike, the guys in the shop, and the girls in the office for about a year and all I can tell you they work hard and care about their customers. I happen to be their IT guy and appreciate the continued business I get from them. I am taking a star off because they still work with another company for some of their IT needs that just isn't doing it for them and they are under some sort of contract. That's a company that I just don't get their business practices at all. Without naming names they are interested in your money and not following through with what they promise. It's all about collecting that reoccurring revenue to them in those contracts.

Brian Sousa

★★★★★

2 months ago

In and out super fast, and very reasonable on price for a set of 4.

Kevin Furtado

★★★★★

11 months ago

Roland's has always been there for me whether I'm purchasing new tires, getting tire pressure monitor sensors replaced, getting leaks fixed, or getting the tires on my car rotated. The service is always friendly, professional, timely, and done at a reasonable cost.

Alan Slavin

★★★★★

Edited a year ago

I had a slow tire leak, I contacted a local shop, they said I had to wait 4 days! I called Roland's and they said just bring it in! Fixed the issue waited a total of 20 minutes! Very professional from the service desk to the mechanics! The bonus, the prices were more than just fair! I was impressed enough that I brought my charger hellcat there to swap rear wheels. Same excellent service and prices! Highly recommend them for any type of tire service! 👌 Update: Another extremely positive experience today! Swapped summer to winter wheels! Excellent work, quality staff, and extremely fair pricing. My wife had her car's wheel switched a week ago with the same experience!

Claudette Tobin

★☆☆☆☆

Edited 2 years ago

A day after an alignment and balance, the wheels almost came off because the lug nuts were not properly tightened. One actually fell off. The photo is from after we tightened the remaining ones.

Jenny O.

★★★★★

2 years ago

Fast friendly service..I really like my black hawks 245 40 ZR18.. GREAT TIRES FOR THE PRICE..!!

Cheryl Tarateta

★★★★★

a year ago

My tire was losing air on Rt 195 in Fall River just after the Braga Bridge today. I had a tire inflator with me, so I was able to get to Roland's Tire in Fairhaven. They fixed it right away! I was very impressed with their service. I highly recommend them!

Annette

★★★★★

Edited a year ago

I made a good choice on Tuesday to have my tires serviced @ Roland’s Tire. On my way to work on Monday evening, when I hit the highway, my Jeep starting shaking tremendous, which I was taking back by. Tuesday morning everything was fine. But needless to say.. I checked my tires and not one but 3 tires weight had fallen off. I went to Roland’s drove in to the parking lot and from the point Roland Tire took over. Randy the service man, removed my tires rebalanced, replaced the weights. I was one happy customer indeed! Thank you Roland tires for your great service & Randy who took good care of my girl! ✌🏻 I just want I to add Roland’s stands by their guarantee. Roland’s adjusted my tires again for more rooms falling off. Just recently 8/27 I went back to Roland’s , due to. A pot hole on 93 South where the over pass meets ( metal seams) is on BIG POT HOLE, which the city of Boston hasn’t fixed still today 8/30. This pothole I try to avoid , this keeps up .. I will seek a lawyer.

Sue Costa

★☆☆☆☆

10 months ago

Went for a tire rotation today on my caddy and didn't know tires were surpose to be criss-crossed & they went front to back so called half hr after I got home and was told by them I didn't tell them to do it.... didnt know i had to tell them how to do there job.. right way is criss-cross... didnt offer for me to bring it back to do it the right way...guess being a woman they just kinda take advantage because I didn't know that at the time I was there......so ladies be careful & know exactly what they are going to do....cause obviously they won't fix there mistake...guess I won't be going there again..

Chelsey Howard

★★★★★

a year ago

Got a flat tire today and was panicking because I had to be someone in the afternoon. Called multiple different places that offered me no help. Called Roland’s and Ed was able to get me in and my tire patched up in no time for a great price!

E

★★★★★

8 months ago

There awesome except for there commercial road techs...nahhh just kidding awesome place all around would definitely recommend for both sides the car and light truck side and definitely the commercial truck side