Runway Auto

Love Cookmeal

★★★★★

4 months ago

Rosanne was amazing, very official and professional. She understands customers concerns, she explained to me every process my vehicle will go through for repairs my auto body, their staffs are very friendly and deliver my vehicle on time what they were promised. She also help me deal with insurance issue , rental vehicles and else. I’m really appreciated she done beyond than I expected. I’m totally recommend their services. CK 👍👍👍👏👏👏

Ellen Gurwitz

★★★★★

Edited 4 months ago

Let's face it - having to contact a collision repair shop is usually stressful. If you need that kind of service, call Runway Auto. Led by Rosann, the staff is knowledgeable, very skilled, kind, and understanding. When its work is done, your vehicle will be as if nothing happened to it. Also, if needed, Rosann will help you get a rental car. Runway Auto's customer service is superb. You'll be very pleased, and will leave there smiling!

Angela Merrill

★★★★★

a month ago

I just picked up my car. It had been there getting fixed from an accident. I had it was a brand new of 2025 vehicle. They did a wonderful job making it look perfect and I think they even ran it through the car wash before I picked it up thank you I will use this company again

Samantha Tecce

★★★★★

4 months ago

Went to this place on a whim and was shocked by the owners kindness, honesty and willingness to help me with a silly little problem that he made pretty much $0 fixing. I’ve never had an auto shop go so above and beyond for me and my piece of crap car. My car was flooding and he fixed the door, but then he even put it under a fan for hours and coated it with something to help. I mentioned wanting info/quotes on fixing all the other problems with the car to increase resale value and he did all this research and printed it out for me, knowing I probably wouldn’t get the work done but wanted me to have the info. Charged me next to nothing and helped me tremendously.

Alexis Merchant

★★★★★

7 months ago

Runway auto was amazing! I was recommended by two different people after my parked car was backed into. I had no idea where to even start as someone who has never had an accident before. Everyone at runway was super amazing and communicated with the other person’s insurance throughout the process. Not to mention that I was able to get in the same week for an estimate and almost immediately was able to drop my car off to start getting repairs. They also set up a rental car for me and I was able to get it when I dropped my car off and was able to leave it there when my car was repaired. Every week I would get a status update on how my car was coming along and everything that I needed to know. A super stressful situation was almost stress-free. Thanks to the people at runway auto. If I ever have an accident again where I need auto bodywork I will definitely go to runway and refer friends and family there.

Gina Buchanan

★★★★★

6 months ago

If you have ever been in a ln accident, you know the stress that it causes. The Runway Auto team understands the stress that you have been in. They treat you with care, taking on the insurance carriers for you (if needed), assisting with your rental, and getting you on your way in s timely manner. Rosann, Joe, and their team is nothing but amazing, and I appreciate them all very much.

Kyle Davis

★★★★★

5 months ago

Absolutely amazing, Crashed my car late afternoon and they stayed late to help me unload my car. Rossan was super informative and communicative through the entire experience. I would give my experience 10 stars if I could!

Marcos

★★★★★

5 months ago

I seldomly review places, but this one deserves it. The communication was amazing. The people were awesome. The service was great! If you are looking for auto repairs this is the place to go.

Donna LeClair

★★★★★

a year ago

Runway Auto was recommended for needed repairs from a rear-end hit. Rosann answered all my questions and was phenomenal communicating with the insurance & car rental companies. First rate repairs, clean waiting area. Extraordinary! A+! I recommend them without hesitation.

Rex Accavallo

★★★★★

11 months ago

Top notch experience, Rosann is excellent. Communication was very very good we were really pleased with the overall experience thank you

Angela Zaikowski

★★★★★

2 years ago

Runway Auto and Crew (Rosann, Joe, Steve, and all the amazing techs) have repaired two of my vehicles. One sustained significant front-end damage from a vehicle vs. deer on the interstate collision and the other was deep gouges from nose to tail of a new vehicle. In both instances Runway Auto was professional, worked with my insurance company, and kept me apprised of the status of repairs. They were even awesome enough to coordinate a car detailing after the vehicle was repaired but before pick-up. Runway Auto will tell you what you need to know about your vehicle's repair and not what your insurance company wants them to tell you. They do a great job of educating their customers about required repairs, what insurance companies should be paying for, and ensuring that the vehicle is safe to drive after repairs. I would highly recommend Runway Auto to anyone needing a vehicle repair.

Catherine Moller

★★★★★

4 years ago

Few things will throw your day off like your car being damaged. When someone backed into my car and damaged the front-end I avoided taking it for repairs since it was able to be driven. I didn’t want to deal with the frustration of coordinating a rental and talking with insurance companies. That is why I’m so thankful for Runway Auto. From the moment I first contacted Runway Auto it was an easy process. The entire experience was centered around me and what I needed to minimize the impact to my life. When I dropped off my car a rental car was waiting for me. I was kept in the loop about the status of repairs. When I arrived to get my repaired vehicle, I was walked through the paperwork so I understood what was happening behind the scenes as the shop and the insurance company discussed repair needs. The whole process was easy and dare I say enjoyable. While I don’t want to have to use Runway Auto again – I certainly won’t hesitate when it becomes necessary. I always refer all auto collision repair work with Runway Auto.

Mark Winger

★★★★★

a year ago

Thank you so much for an overall great experience. Rosann provided timely communication on the status of repairs and was a pleasure to work with. The repair looks great! My truck was cleaned inside and out before I picked it up. I appreciate that level of detail and the great customer service this business provided. Would highly recommend them for auto body repairs.

Local Reviews 802

★★★★★

a year ago

Great Customer Service for my 2016 Jeep Grand Cherokee Summit. Above and beyond explaining timeline and process, clean waiting area / foyer and great communication, quickest shop that could get me in and reccomended by a friend.

Chikomborero Jeso

★★★★★

6 years ago

Runway Auto is incredible, they just treat you like family (the kind you actually like). After we got into an accident, they fixed my car and my mother's car and made them look like new. They fixed both cars within one week! They worked with our insurance company to make the drop off and pick up process hassle free, and they kept us updated frequently so we always knew where our cars were in the process of being repaired. When your car is damaged it can be stressful and painful. Runway Auto took all of that stress and pain away, we were in and out within minutes at the drop off, we received frequent updates, detailed descriptions of what needed to be repaired, and we were in and out within minutes at pick up. The team at Runway Auto is professional, respectful, and very good at what they do, repairing cars. They fix cars like new and after working with them and seeing the high quality of their work, I wouldn't want to take my family's cars to any other body shop.

Kathryn Asch

★★★★★

3 years ago

I had a fantastic experience with Runway Auto. They were prompt in responding to me and got me in that day. My car was fixed and like new quicker than I could expect and their customer service was fantastic. Corrine provided incredible service and helped me with every step of the process. Thank you!

anthony bernardoni

★★★★★

2 years ago

I just got my car back after them having it for a month. Considering all the extra stuff added to the original estimate they had to fix, and adding on long waits for parts, I’m surprised it didn’t take longer . They did a fantastic job, especially compared to the last place on Shelburne road I went to, that did terrible work. Like comparing a novice teenager to a tradesman. They contacted me once a week with updates , worked hard to get everything included with the insurance company. Along with a top notch customer service experience. As long as I live in Vermont, I’m never gonna go to another place for bodywork.