Service Center at Downtown Nashville Nissan

Karen Santiago

★★★★★

a month ago

5 stars because the service team always takes care of me and my vehicle but you need to retrain and have a coaching session with your driver the last time I went. Disrespectful and using his phone while driving. Had to drive on the van an hr because he was not responsible enough to see who was nearby first which led me to arrive at work super late.

Derik Lindberg

★★★★★

a month ago

Great buying experience from my rep Cowboy and the finance team! Will be buying there again!

Stacy Mill

★★★★★

a year ago

Jamal Quarles is the best salesman I've ever met. He put me in a beautiful car at a great deal. My maintenance is paid for 4 years and a LIFETIME powertrain. The maintenance supervisor met with us before we left. It was the best experience I've ever had purchasing a car EVER. Exceptional Customer Service!! See Jamal :) We'll be back for our second vehicle in the near future.

hello brain

★★★★★

a year ago

Nissan has great customer service. Wonderful experience getting my oil change, tires rotated, and I had break pads with roters done also.

Joann Tate

★★★☆☆

4 months ago

TRUST IS EVERYTHING " NUMBER 1 . IN MY 📖 BOOK , WHAT MY CAR NEEDED " I COULDN'T GET HERE "I SPOKE WITH ONE PERSON IN THE SERVICE DEPARTMENT " WHILE I DEALT WITH ROAD - SIDE ASSISTANCE " NICE GENTLEMAN OVER THE PHONE " BUT ONCE I GOT THERE " NOT ONE PERSON STEPPED UP FOR WHAT I WAS TOLD OVER THE PHONE " MY GOODNESS " THE NEW GUY WAS RUDE " MILKING THE COW , AS THEY WOULD SAY $ 400. DOLLAR BATTERY " I COULD HAVE PASSED OUT " !!!

Lauren Alyssa

★☆☆☆☆

8 months ago

I recently took my 2024 Nissan Altima in for maintenance at Downtown Nashville Nissan, assuming the service would be fully covered under my warranty. Unfortunately, no one properly explained that I would be responsible for over $300 in charges. I was under the impression the service was covered, and nothing was communicated to me beforehand. After the service was completed, I was surprised with a bill for more than $300 and told I couldn’t take my car until I paid. At no point was anything clearly explained , the service was just performed without my consent or a breakdown of what would or wouldn’t be covered under warranty. I’m extremely disappointed in the lack of communication and transparency. I give this experience zero stars and will not return to Downtown Nashville Nissan. I do not recommend this dealership to anyone. Clear communication with customers should be a basic expectation, and it was completely lacking here.

Linda Kyle Lukins

★★★★★

2 years ago

I was afraid of the costs of using a dealership to service my new, used Nissan Murano SL but, was treated very fair. My service Rep, Jarrod, provided me with a detailed estimate of what needed to be done now and what can wait a while! The whole Service Staff at Downtown Nissan of Nashville were friendly, knowledgeable and accommodating. Even their chauffeur Charles "Jazz" was extra kind and patient.

Kevin Hutchinson

★★★★★

a year ago

I was first greeted upon entering the establishment which says a lot for me, great customer service. Just wish they can get a better selection of colors of trucks. Rick in new car sales has been my salesman for years, he always puts me first and treats me like family. Purchased multiple vehicles from him and just purchased another truck 2025 Nissan Frontier Pro4x, I love my truck, get lots of attention. Nashville Nissan is the place to go to purchase your vehicle, gives good pricing.

Marcus Bell

★★★★☆

3 weeks ago

Standard service. Was taken care of. My only critic was that my car wasn’t cleaned.

Sully

★★★★☆

Edited 6 years ago

Expensive service... Loosened my clamps on power steering hose causing leak, probably by accident. Disappointed that they did this. However, offered to make it right...so they are still pretty good to do business with. Had repairs made to my Nissan . Detailed my vehicle...no charge.

Jay Sharp

★★★★★

5 months ago

Very easy to deal with. Got me what I was looking for and it was a quick and easy experience. Thank you Ricky!

Kali Weber

★★★★★

3 months ago

Super quick service and very knowledgeable team! Spencer was great!

Candice Ferguson

★★★★★

3 months ago

Very efficient with a recall repair. Spencer is always a great help.

Aimee Bradbury

★★★★★

a year ago

Spencer did a great job! Downtown Nashville Nissan always takes great care of me! From Glenda that makes sure everything goes smoothly to Doc that made sure my car was washed and looking great! Downtown Nashville Nissan always takes great care of me!

Michael Geronimo

★★☆☆☆

a year ago

Your front desk agents are customer-facing representatives, and yet nobody cared to greet when I came by. The vibe was off and not welcoming at all. The service sticker that's put in the windshield after every service was wrong - incorrect return date and misleading information. When I called, they admitted it was a mistake. Lastly, no military or service men discount. However, the last agent I talked to prior my last visit has given me discount. I am not sure if the discount is agent-specific. Your branch absolutely have rooms for improvement.

Traci Weaver

★★★★★

a month ago

Great customer service Service work completed in a timely manner

Baillie Woodward

★★★★★

a year ago

I continue to have wonderful experiences here. I came in for what I wanted to be a quick oil change but turned into a 4 hour fixing of rear brakes, engine filter, etc. The waiting room is a pleasant place though, and the service can't be beat. I would recommend y'all add some outlets for customers though!