SouthBay Auto Center

Brisa Hernandez

★★★★★

5 years ago

Beto, the manager is so personable and provides amazing customer experience by taking the time to get to know each guest. I came in and loved the service provided and work done on my car that I recommended this shop to another friend and she too, was pleased. All my concerns were addressed and I even got a chance to see the parts replaced in my vehicle and they provided a thorough explanation of the situation. I am so thankful for the sweet technicians and job well done. Definitely recommend this shop to everyone!

ANDREW PEREZ

★★★★★

5 months ago

Great shop! This is my go to auto repair shop. Everytime i go in they are attentive and quick to see what the problem is to get you back out on the road. Highly recommend this shop for anyone that is looking for one !

Owen Crutcher

★★★★★

6 months ago

There's few repair shops that are truly legit! This is one of those. They have some good mechanics here! Some new, and some old. The old don't mind teaching the new. They're will to learn. Thank you David!

Clarissa Reyna

★★★★★

11 months ago

Customer service is great. Working with Jose and David has been very seamless. I got an oil change and then asked them to do a check up on everything, I even got windshield wipers there! They ran diagnostics and explained everything to me very well. Couldn’t recommend them more for all your car repair needs in Long Beach.

Keisha Bailey

★★★★★

8 months ago

As I read these negative comment I would like to say that some of us have unrealistic expectations of our vehicles and a repair shop ability to correct issues. I moved to this neighborhood in 2013 and I've worked with them since. I have aways been met with honest conversation about my five vehicles and I've never been asked to repair something that did not require it. I've always been given an estimate of time when maintenance work is needed and patient when what was diagnosed was not the problem. When corrected issues malfunction within the year they correct it and continue to work with the vehicle until it works as expected. My daughter broke the passenger side mirror on her car on Monday. The part came on Wednesday and it took all of 20 min to. All parts worked as expected. I did not even bother taking the 1999 Toyota Camry to the dealer as the cost would have been outrageous. David and the entire repair team are great and I look forward to working with them again if the need arises.

Monique Ortega

★☆☆☆☆

8 months ago

I don’t usually leave reviews, but this situation needs to be addressed. I took my vehicle to this shop expecting professionalism and basic respect, but what I experienced was completely out of line. The staff not only handled my concerns poorly, but crossed a major line with behavior that was flat-out disrespectful — not just to me as a customer, but to any person with dignity. It’s one thing to make a mistake during a repair — that happens. But how they treated me was unacceptable. There was no apology, no accountability, just attitude and condescension. I left feeling humiliated and frustrated. If you value respectful service and want to be treated like a human being, I highly suggest going elsewhere. They may know how to fix cars, but they clearly forgot how to treat people.

Dark Kight235 Ross

★★★★★

5 months ago

Highly recommend! Went in for tire rotation and they where able to do it quick and at a great price !

Barbara Ortega

★☆☆☆☆

8 months ago

I’m writing this review with a heavy heart. I referred a close friend and her son—who struggles with mental health—to this shop, trusting they would be treated with decency and professionalism. Unfortunately, that was far from the case. Not only was the service subpar, but the way her son was treated was downright disrespectful and inappropriate. They showed no patience, no empathy, and no understanding of his needs. It’s one thing to mishandle a car, but to mistreat a human being—especially someone vulnerable—is completely unacceptable. This experience has not only damaged my trust in this business, but it also made me feel terrible for sending them there in the first place. Do better. No one deserves to be treated like that.

Giovanni

★☆☆☆☆

8 months ago

A friend took her car there for electric work . The car came out worse than it went in. Wires all over the dash board... they wanted to charge double than the original price quote..1 start because we can't put zero....save your money look some place else.....

JANET MENDOZA

★☆☆☆☆

8 months ago

I DON'T APPRECIATE WHEN REPAIRS SHOP TAKE ADVANTAGE OF PEOPLES KINDNESS SENT MY SON (WHO SUFFERS FROM MENTAL ILLNESS) TO HAVE HIS CAR DIAGNOSED THERE AND WHEN HE DROPPED IT OFF HE WAS QUOTED 185.00 THEY KEPT HIS CAR FOR 6 DAYS WITH NO PHONE CALL. FINALLY HE CALLED AND GOT ANSWER AND THEY TOLD HIM IT WOULD BE ANOTHER 330.00 SINCE THEY TOOK 6 DAYS TO FIND THE ISSUE.KEEP IN MIND MY SON IS A VERY QUIET PERSON.WHEN I CALLED, I SPOKE TO DAVID OR DAVE HE GAVE A LONG STORY OF IT TOOK THEM 6 DAYS TO FIND OUT IT WAS THE COMPUTER..I AM A MANAGER TO A REPAIR SHOP AND I KNOW A LOT ON WHAT GOES ON BEHIND CLOSE DOORS AND I WOULD NEVER RUN MY BUSINESS THIS WAY.. TRULY BELIEVE NO ONE SHOULD EVER BE TAKEN ADVANTAGE OF. AND THIS PLACE FOR SURE DOES.. .ITS A SHAME! I ASKED FOR THE NAME OF ELECTRICIAN THAT RAN THE DIAGNOSTIC AND IF HE WAS ASE CERTIFIED ELECTRICIAN AND OF COURSE DAVID OR DAVE WOULD NOT GIVE ME ANY INFORMATION.NOW BECAUSE THEY THINK THEY CAN TAKE ADVANTAGE OF KIND HEARTED PEOPLE.. I WILL BE SEEKING FURTHER HELP SO THAT THIS WON'T HAPPEN AGAIN.SHAME ON YOU GUYS....THIS WILL NEVER BE FORGOTTEN..ESPECIALLY FOR PEOPLE WHO TRY TO LIVE INDEPENDENTLY WITH DISABILITIES.AND TO ADD ON TO THIS THEY LEFT HIS CAR WITH ALL KINDS OF WIRES CUT AND STICKING OUT DIDNT EVEN TRY TO PUT IT BACK OR AT LEAST HIDE IT..

Marius Micle

★☆☆☆☆

a year ago

Very disappointed! I take my Mustang there for alignment . Ask them how much time they need because I’m in hurry. They say can do it in 45 min. and cost 140 dollars. And will start right away. One guy from there take the car for driving test. He leave with car. After 20 min, maybe more I let them know I not want anymore the repair because is late already and I want my car back. They call that guy tell him to come back and after another 10 min he finally come back. I come here and ask them if they can do this job right away because I was having a meeting in one hour and half and they say yes, 45 min. This guy take my car I don’t know where for 30 min. I guess go for coffee or something. This is not professional. I was completely disappointed about this shop.

Debra Scrivens

★★★★★

a year ago

I had been without my car for about a week, they at first couldn’t find out why it wouldn’t start after sitting overnight.. It was first thought it was the headlight switch, replaced, not the problem… but anyway they finally found the problem it was the Body Control Module as they call the Brain…David was very helpful … I’m happy and satisfied… GREAT JOB GUYS 👍🏽…

Omar Saldana

★★★★★

6 years ago

Honestly one of the best places I've ever gone to. I've taken all my cars here for 3 years plus and I don't have any complaint. If something is ever wrong with their work; which it rarely is, you can take it back and they will fix it for free. Fair prices for fair work. They tell you the truth and nothing more. Two Thumbs up.

Adolfo Garcia

★☆☆☆☆

a year ago

My wife took her car here yesterday for a tire patch and this morning that same tire was completely flat. Just took her car to my friend shop and he tells me that they never put glue on the patch. Very disappointing.

Dexter Williams

★★★★★

8 years ago

Did A Absolutely Fantastic Job On My Chrysler Sebring (Which Was A Nightmare From Hell) Worked With My Money Situation And Even Picked Up My Car From Across Town When It Had Problems After Free Of Charge After Closed Hours. Definitely Hardworking Goodhearted Righteous People. If Your Looking For Mechanics That Know What They're Doing With Reasonable Prices This Is The Place No Doubt.

Koko Jacobo

★★★★★

6 years ago

Highly recommend this Auto Center. Always friendly, fast and efficient. I've brought my car in for service on many occasions, and never had any problems , if anything, they're always very helpful. Definitely a 5 star 👍

Tim Bernard

★★★☆☆

8 years ago

This place over charge for everything, charged me 373.32 for ignition control sensor, i found the same sensor 208.00. Charged me 133.42 for crankshaft position sensor, i found the same sensor 50.99 with lifetime guarantee. I understand that this is a shop & in it to make money but I'll find somewhere else $918.00 for may be $500.00 job. Could have did this myself, work schedule ties me up.Never again !