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About Business
For professional Car Repair care in Spartanburg, SC, Spartanburg, look no further than Spartanburg Honda Collision Center. Their team excels at delivering top-tier results for Auto body shop and related Car Repair needs. Their customer-centric approach has earned them a 4.2/5 rating based on 95 pieces of feedback. They have become an integral part of the Spartanburg, SC community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Spartanburg, Spartanburg Honda Collision Center is ready to assist with your next project or repair.
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Google Reviews
Jason Cothran
★☆☆☆☆ I took 2 vehicles (2020 and 2018) here for major hail damage repair. It took over two months on each of them, with multiple missed dates of completion. Both vehicles were returned with very poor paint jobs (dirt in paint, bubbles, runs, and fisheyes), horribly misaligned body panels, and broken or missing fasteners. The deck lid on one was so poorly aligned, the trunk took on water (yes, it is closed in the attached pictures). There was also interior damage and overspray on one of them. After them having the first one in for the second time to try and fix their shoddy work, I gave up hope that it would be returned any time soon, or remotely correct. I took several thousand dollars in loss and traded it for another car while it was still in their body shop. Soon after, the second car was returned for them to attempt to fix their poor work. This one only took about a week, but was returned with only paint corrections. The hood and hatch are still badly misaligned. The hatch is so poorly aligned, that closing it has caused paint to be removed from the panels rubbing. It looks like the way they tried to fix it was by hammering and prying on the hinges. This shop has cost me thousands of dollars for VERY low quality and slow work. The attached photos only scratch the surface of the poor quality work. Subaru of America will be contacted in the next few days so they are aware of the quality of work this shop is performing.
Brandi Ellen
★☆☆☆☆ We used this company for minor auto accident repair. After about a MONTH we were NOTIFIED BY OUR VW APP. that during the repair, we had to call & complain just to get them to Close all doors , windows, lock the veh properly, and ensure no further damage occurred to our own Car! Apparently any one in both the shop and the dealership adjoining had access to our veh at all hours of the day and night and possibly strangers too! We only found out through our VW app which scared and shocked them that we knew, let me tell you yet the service we received? Had to wait longer for worse service! We picked it up and found more milage a huge scratch and rear bumper scuff as if they back it into something. They saw it was not their prior so did a quick fix but it is def a concern that we had to ask them to fix and how it happened when in their possession a month and no damage to rear. We also have coverage for scratches but that doesn't mean make extras and blame the tow or vic bailey dealer to supposedly have it inspected as we complained the battery's and elec. Components lost alot with doors left open days etc....So sick. We received notifications at 4:30 am , some days 2:30 am that some one was locking and unlocking the car at all times of the day and night an assumed they were working late on the car but now I know they were not. They do not have anyone even there at these hours. So some one was with my keys or car at 2-4 am many weekends as well as more. Worst of all this veh was left unattended : 2am and 4am and left that way on a sat-sunday when closed and found that way! We called and had to rech out to several Managers and even our dealership Vic Bailey VW who even helped us reach a mgr whom could help us contact the dealership the body shop where the vehicle was attached. Opening doors and windows then leaving them open all weekend day and night! We still have damage left unrepaired and are awaiting a return call. We found a rip in the seat, the battery easily could have been drained and g-d knows what else. Let just say a same year brand new car shouldn't be left open with out cameras weather in a garage or not as we still have no clue what went on! A detail def doesnt make up for the damage and soilings or pests that could have been in our car doing who knows what for almost a month in the shop. What else happened I wounder? If our brand new 2020 autobahn GLI was left open, unlocked, and UnAttended what do they do with the older cars? The back right window (No damage there needed to even repair) was left cracked, the front driver door left open all weekend, the hood, and more. So OUR veh was left Days UNLOCKED/OPENED (HOOD<WINDOWS<DOORS), Mind you it's a full electrical system gps smart everything and is top of the line left dinging with flashing lights draining and beeping all the while anything not locked closed etc. We call to find our car was Just Chilling for any animal person or employee to do what ever in with windows down NO EXCUSE or reason and key left for an unlocked veh for any one in shop or dealership to access. The milage has more on it which usually is expected but in the instance I am unsure. They tried to blame the towing co who took from what I saw better care than them. Worst of all this 2am -4am car abuser or abusers left it opened on a sat-sunday when closed. Being an insurance agent I am mortified! I hope to hear from some one much sooner with much more resolution! WHAT THE HECK GUYS IT'S A 2020 WE ARE THE 1ST OWNERS IT HAD 14 MILES ON IT AND PLASTIC STILL ON AS PURCHASED. CALL US SOON OR THE BBB IS NEXT! Oh and "Kathy Gaffney is aware and was told we were disappointed and going to be calling. Yet she has yet 2 weeks later to return or last call.
Pauline Davis
★★★★★ Vic Bailey Collision Center did a great job repairing the hail damage on my Forester. The person who repaired it did an awesome job and Jeff was also wonderful. Kathy, the manager was extremely helpful as was Chloe. Jeff worked very hard with my insurance company getting the pictures and the estimate done and accepted and also getting a supplement when it became necessary. I would highly recommend using Vic Bailey Collision Center. Thanks.
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