About Business
Spencer Auto Repair is a leading Car Repair specialist serving the Florence, AZ, San Tan Valley area. They provide a wide variety of solutions, including Auto repair shop, Brake shop, Diesel engine repair service, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 462 verified reviews, their reputation precedes them. As a locally-owned business in Florence, AZ, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Florence, AZ.
Google Reviews
Dennis Garcia Sr
★★★★★
7 months ago
Have been using Spencer's Auto Repair for a while now. Have always been satisfied with the service. Recently had issues with the brakes and they honored the warranty for the work they had done prior, made repairs at no cost. They are always courteous and professional.
JC Williams
★★★★★
4 months ago
These guys are the real deal. HONEST. Had a few issues and then got a call and said one of the issues actually wasn’t what they thought which saved me about 250.00 (AFTER I agreed to the service) very refreshing. Don’t hesitate to try them out.
Arvin Karimaghaei
★★★★★
4 years ago
Lance and Will are great people they are fair honest and diligently work to fix your vehicle so far they have done my balljoints, leaf springs, power steering pump, and done a proper diagnostic on my engine. They also did a great job on my AC🥶. If u want quality work take it here
Susan Pratt
★★★★★
7 months ago
I've been going to Spencer Auto for some time now. Always satisfied with the service and the prices are more reasonable than dealer prices. Staff are pleasant and professional. They always try to accommodate your schedule and if wait time is long, they offer an Uber ride at no cost. Highly recommend.
Sparkling Dream Cleaning
★★★★★
2 months ago
Fast, honest, and reliable service. They explained everything clearly and got my car fixed quickly. Highly recommend!
Rhonda Ramsey (NetworkNanu2020)
★★★★★
a month ago
I have used Spencer's for a while now. I believe them to be honest and totally upfront about repairs. Great price for oil change.
jay kloos
★★★★★
3 weeks ago
They were really nice and honest price wasn’t so bad for what I had done. Very much recommend!
Kim Frisbie
★★★★★
2 months ago
I use Spencer's in Florence AZ exclusively for all my auto needs. Oil changes AC recharge. For all my vehicles. From a Dodge Caravan, Dodge Ram pickup and the Hummer. The work is done in a timely manner and the staff is extremely helpful and friendly. Especially the manager Jenna
Everett Henning
★★★★★
4 months ago
Only place we trust for automotive needs. We need a brake checkup. We were motivated by the discount offer they sent us. Went in for a diagnosis. Surprised our 13 yr old Honda did not need new expensive rear brakes. Any other brake place probably would have told us we needed them now. Honest professional place to do business with.
Christie Nolan
★★★★★
2 months ago
Fast appointments and service for my oil change! They aren’t pushy or try to upsell just to do so. Great company integrity! I Love being able to have a local shop that I can trust my vehicles with and not be worried about paying for things I don’t need!
Gary Makosiej
★★★★★
2 months ago
The waterproof on my 2015 was done on New years eve. The work was done properly and in a timely manner. Spencer's provided me with an Uber to take me home while the work was completed. I recommend Spencer's for your car care needs.
Paul Hinz
★★★★★
Edited 3 weeks ago
Updated review: Spencer's not only corrected the mistake I had mentioned to them but also made sure I could get all the way home while waiting for the fix to be done. The person at the desk whom I talked to at pick up was friendly as well
steven radice
★
☆☆☆☆
4 months ago
Took my car there to be looked at they told me I’d need a completely new transmission that the fluid was full of metal they wanted to charge me 15k and 11k of that was for the transmission so I took it to another mechanic who’s a friend of my boss and come to find out my transmission is perfectly fine no metal in it and all that’s wrong is a speed sensor. I will never go back here or ever recommend this shop to anyone. What happen to being honorable. All they see is a paycheck because unless you have a mechanic who u trust you have to take their word. Wish I could leave 0 starts
Darryl Harper
★★★★★
5 months ago
The Spencer team at the Florence location took great care of us. Fast inspection and turnaround on repairs. Price was great ( saved $$ over dealership price) Quality of the work was great. The front office team have amazing communication skills. Keeping it simple and offering a consistent experience to everyone. I appreciated the mechanical report and their support in prioritizing immediate action vs items reserved for a later workshop visit, whether at a Spencer location or elsewhere. Highly recommended and appreciated the service I received here.
Laura Caverhill
★★★★★
2 months ago
My daughter and I were traveling through Arizona and we had a battery cable that kept coming Loose from the battery. He got us right in fixed it and didn’t even charge us anything. Very prompt service very professional highly recommended.
Michael Burns
★★★★★
a month ago
They have been taking great care of our vehicles for the past decade. Highly reliable and competent, fair fees so you know you are not getting ripped off. Military discounts as well.
Kenneth Clark
★★★★★
4 months ago
Service was amazing! My appointment was approved quickly. I went in for a brake issue and they were able to figure out the problem swiftly and even helped me locate the Service Bulletin for the repair. They even helped me find a dealership to help me get the issue fixed under warranty! My lady has been going here for years for various other general issues and the pricing is always the best and very quick on the work! Would rate 6 stars if I could
Amanda Martinez
★
☆☆☆☆
2 months ago
Back in early December, my car broke down after battling an issue with my emissions purge valve. I am a single mother who just recently moved across country with my child to Arizona. I lost my job 5 months ago then my car died. I don't have any family nor have I made any friends since arriving in Arizona. I Googled repair shops near me and Spencer Auto Repair was one of the first ones to come up. I called them and explained my unfortunate situation and got screwed over. I don't normally write negative reviews but I was taken to the cleaner over $5,000 later and I still don't have my vehicle back. They continue to make issues up, cause additional damage to my vehicle, and lie hand over fist to me. Every Uber driver I sat with from Spencer Auto Repair to my home has shared such a terrible story about their negative issues they have had with Spencer Auto Repair and advised me never to take my vehicle there. I cannot tell you how disappointed and upset I am with this company. I have never been taken this much advantage of in all of my life especially after telling Jenna, the manager and Michael, the master technician my situation (lost employment, single mother, no stream of income coming in, no family around, no friends around, and absolutely nobody to trust then they did me dirty). If the owner of this chain of repair shops is reading this review, I would sincerely like you to contact me to resolve this issue. I am going to continue to spread the word negatively about your work ethic to the local community, the local churches, the single parents' organizations, law enforcement, and anybody else who has ears to listen. I treat everyone with dignity and respect even your employees at your Florence location through all of the issues they continued to give me. But I cannot let this go. I am very hurt and am suffering hardships financially and Spencer Auto Repair escalated those issues.
Kathleen Granger
★★★★★
2 months ago
Shout out to Jenna at Spencer Auto Repair. We've been taking all of our vehicles to Spencer's for years now and Jenna has been the first person we talk to. Every single time...she professional and gets us in asap. She's very knowledgeable and keeps up informed all along the way. She always answers our questions and makes the whole experience great. She's always friendly and our invoice jas always been honest. She is an excellent representative for Spencer's and we appreciate her. They have 4 locations.
Ariana G
★
☆☆☆☆
3 weeks ago
My husband and I brought in a Civic Si for an alignment. We had to bring it in today for a second time because it was still uncentered. Before even bringing the vehicle in the first time, we advised them that the car had been modified and if it would still be possible to work on. They had advised us it wouldn't be an issue so long as the car fit on the lift. After bringing it in a 2nd time, the car is STILL is not aligned correctly. The advice we were given was to take it into a specialty shop because they "don't work on specialty vehicles" and "there are underlying issues" (which their technician could not tell us exactly what that could be). If you cannot work on a vehicle WHY lie you your customer and still do it even after they already told you it's modified—then don't do it! We are not new to this, my husband is a technician in the same environment and knows that if he can't do it, they won't fulfill the service unless the customer knows it would be a risk and asks anyway! Anything further is dishonest business. We were given no compensation or recourse. --But if you want a shop who's nice and has a good greeting but isn't honest about fulfillment or completion, this would be your pick.
