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About Business
Spencer Auto Repair is a leading Car Repair specialist serving the Florence, AZ, San Tan Valley area. They provide a wide variety of solutions, including Auto repair shop, Brake shop, Diesel engine repair service, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 462 verified reviews, their reputation precedes them. As a locally-owned business in Florence, AZ, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Florence, AZ.
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Google Reviews
Ariana G
★☆☆☆☆ My husband and I brought in a Civic Si for an alignment. We had to bring it in today for a second time because it was still uncentered. Before even bringing the vehicle in the first time, we advised them that the car had been modified and if it would still be possible to work on. They had advised us it wouldn't be an issue so long as the car fit on the lift. After bringing it in a 2nd time, the car is STILL is not aligned correctly. The advice we were given was to take it into a specialty shop because they "don't work on specialty vehicles" and "there are underlying issues" (which their technician could not tell us exactly what that could be). If you cannot work on a vehicle WHY lie you your customer and still do it even after they already told you it's modified—then don't do it! We are not new to this, my husband is a technician in the same environment and knows that if he can't do it, they won't fulfill the service unless the customer knows it would be a risk and asks anyway! Anything further is dishonest business. We were given no compensation or recourse. --But if you want a shop who's nice and has a good greeting but isn't honest about fulfillment or completion, this would be your pick.
Kathleen Granger
★★★★★ Shout out to Jenna at Spencer Auto Repair. We've been taking all of our vehicles to Spencer's for years now and Jenna has been the first person we talk to. Every single time...she professional and gets us in asap. She's very knowledgeable and keeps up informed all along the way. She always answers our questions and makes the whole experience great. She's always friendly and our invoice jas always been honest. She is an excellent representative for Spencer's and we appreciate her. They have 4 locations.
Amanda Martinez
★☆☆☆☆ Back in early December, my car broke down after battling an issue with my emissions purge valve. I am a single mother who just recently moved across country with my child to Arizona. I lost my job 5 months ago then my car died. I don't have any family nor have I made any friends since arriving in Arizona. I Googled repair shops near me and Spencer Auto Repair was one of the first ones to come up. I called them and explained my unfortunate situation and got screwed over. I don't normally write negative reviews but I was taken to the cleaner over $5,000 later and I still don't have my vehicle back. They continue to make issues up, cause additional damage to my vehicle, and lie hand over fist to me. Every Uber driver I sat with from Spencer Auto Repair to my home has shared such a terrible story about their negative issues they have had with Spencer Auto Repair and advised me never to take my vehicle there. I cannot tell you how disappointed and upset I am with this company. I have never been taken this much advantage of in all of my life especially after telling Jenna, the manager and Michael, the master technician my situation (lost employment, single mother, no stream of income coming in, no family around, no friends around, and absolutely nobody to trust then they did me dirty). If the owner of this chain of repair shops is reading this review, I would sincerely like you to contact me to resolve this issue. I am going to continue to spread the word negatively about your work ethic to the local community, the local churches, the single parents' organizations, law enforcement, and anybody else who has ears to listen. I treat everyone with dignity and respect even your employees at your Florence location through all of the issues they continued to give me. But I cannot let this go. I am very hurt and am suffering hardships financially and Spencer Auto Repair escalated those issues.
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