Spencer Auto Repair Shop

V D

★★★★★

8 months ago

Spencer Auto is the best. Integrity, honesty, reliability, respect… whatever you want to call it, they have it. John was completely transparent about my repair, the quote was spot on and the time in the shop was just what he said. Thank you.

r p

★★★★★

10 months ago

I give Spencer Auto Repair Shop and easy 5 star rating. I took my car in yesterday 5/21/25. I wanted a second opinion. They were so polite and professional. Customer service is at the top of my list and they met the requirements. Thank you!

Lynn Macey

★★★★★

7 months ago

Spencer Automotive is my go-to place all of my auto repair needs. They provide excellent service at a fair price. They explain what service is needed or quickly diagnose from a problem description. They provide excellent communication during the repairs.

Harufumi Nomura

★★★★★

a year ago

I recently bought a used car and wanted to have the ATF (automatic transmission fluid) flushed or replaced. The team here was fantastic! They provided an accurate quote and completed the work quickly. They were professional yet friendly, clearly explaining what needed to be done and offering alternative solutions. What really impressed me was their honesty—they even suggested getting quotes from competitors and checked past and present known issues online to recommend the best possible solution. Their customer service is on another level. Having moved from the Bay Area, where I’ve experienced high labor costs and sloppy jobs, this has been the best service experience I’ve had in decades of owning used cars. Highly recommended!

Nerf Mods

★★★★★

a month ago

Spencer knows his stuff and treats you like family.

Cami Harris

★★★★★

2 years ago

Excellent! I’ve only had a smog check and oil change here so far but both times were great experiences so I’ll keep coming back. Friendly people. Clean and comfortable waiting room. They take the time to explain things to me which I appreciate and I feel like they are trustworthy. Appreciate the 7am appointments so that I can be at work by 8:30am (depending on the type of maintenance, obviously). Thanks again!

Deborah Wigely

★★★★★

2 years ago

This auto repair shop is the finest business I have worked with in Butte County. They are knowledgeable, courteous even when things become challenging, they persevere, and their commitment to customer satisfaction is beyond anything I have ever experienced! They are willing to work out ways to keep their costs reasonable & their integrity is without question! I recommend that you take your vehicle to them, no matter what type of work it needs!!!

William Chambers

★★★★☆

3 years ago

Been with Spencer since about 2002. I’ve always been treated with the utmost respect and courteousness. Have always done a great job keeping my truck running and have always taken care of business promptly and professionally, great team recommend them with no qualms or reservations.

Jeff Mason

★★★★★

2 years ago

I’m always satisfied with the repairs I have done at Spencer’s Automotive. The staff is friendly, knowledgeable and professional. I’m always able to get an appointment in a timely manner. They keep my old truck running like new. I highly recommend their services.

Cameron

★★★★★

3 years ago

This is a tough one. Hands down the best automotive repair experience I've ever had. I started using them a couple of years ago. Even though I moved towns I still take my car to them. Attentive, great cost, knowledgeable, friendly and just all around incredible. The part that makes it tough is I know someone will see this review and decide to give them a try, meaning it'll be one more person to compete against for time slots! Oh well, it's worth it to sing the praises of such an awesome team.

I P

★★★★★

Edited 2 years ago

Update 6/8/2023: I had an oil change done here. The employees were professional and friendly. But I received either some inaccurate or misinformed information about my front blinker lights and signals in general. It was cleared up by Spencer after they responded to my reviews. Summer of 2022: Very professional and thorough. Everything was explained to me as to why it needed to be done, or if something needed to be done in the future, it was explained why it would be a good idea to take care of it. I had an oil change done, and it was affordable. It took a short period of time, and I waited in the waiting room. I recommend. I will be bringing my vehicle here as long as I live in Chico.

Chris Kavanagh

★★★★★

3 years ago

You'd be hard pressed to find better people than John and Randy. They're honest and hardworking and always go above and beyond to make sure that I'm fully taken care of. They're both knowledgeable in their field and take the time to remember who I am as a customer, which I have never had any other mechanic do. They frequently have my car finished sooner than expected and they try their hardest to cut down on the amount of money they will have to charge me. I cannot state just how thankful I am to have found their shop and how much I appreciate their hard work and dedication to their customers.

John King

★★★★★

3 years ago

Wow! I w as in trouble. I broke down on a 500 mile trip. Spencer Auto saved the day. They sqeezed me in even when they had a full schedule. They were done in an hour & a half. This enabled me to get home before snow hit the north state. They are VERY friendly, professional, & quick. The cost was really affordable. I expected it to be much higher. Spencer Auto is the best shop I have used in decades!

stuart hoetger

★★★★★

a year ago

I have been taking every vehicle we have owned over the last decade or so here. Always honest with their recommendations, and always quality work. Don--I'll be calling to take my FJ in for some work soon! thanks!

Emily Bartholow

★★★★★

2 years ago

Overall, a wonderful auto mechanic shop. I've used them on multiple cars for years. They are so helpful and explain things so well! They have a clean and comfortable office, are very easy to schedule with and have always completed the work on time.

Marie Murray

★★★★★

5 years ago

These guys are the most trustworthy and friendly automotive team you'll ever find! They go above and beyond on any job they've done for mine or my husband's cars. I have always and will continue recommending that anyone I know take their car here. Keep up the great work Spencer Automotive!

Jackie Hollmer

★★★★★

3 years ago

I could not be happier with my experience going to Spencer’s automotive. My AC wasn’t working and they took a look at it and instead of charging me full price for a repair they found it was still under warranty and told me I could go to the dealership and the repair would be covered. They were right! The staff is very friendly, honest, and knowledgeable. I will be going here for all of my automotive needs.