Sullivan's Service Center

David Batley

★★★★★

7 years ago

A great auto repair shop. They are honest, skilled, and cheaper than many other places.

william redanz

★★★★★

5 years ago

Honest guys great service and extremely helpful. Would go to them for any automotive problems.

Eden Granville

★★★★★

5 years ago

Matt and Billy are the best around. Fair prices, knowledgeable, and quick. This is my go to garage for just about anything.

Jetmec40

★★★★★

6 years ago

Had a problem with overheating with my truck. I brought it in they fixed the problem with bad thermostat. The bill was more than fair. Highly recommended.

Lauren B

★★★★★

Edited a year ago

These guys are wonderful, they fix things right, Great service and they won't try and sell you something not needed. Love Matt and Billy

Jennifer Zona

★★★★★

2 years ago

Have been using Sullivan's for over 20 years- they are fair, honest & the only service center I'll use!

Nicole Petrucci

★★★★★

Edited 2 years ago

Absolutely the most honest mechanics and best service. I won't go anywhere else since I found them almost 10 years ago

Robin Ackles

★★★★★

7 years ago

I am very happy with there work . I toldly recommend them . Very nice and honest people and won't change you as much as other place . They let you know step by step what is going on with your vehicle. If you need your car fixed go here it's the right place.

Bill M

★★★★★

Edited 7 months ago

Been using them for years and I wouldn't trust anyone else with my car. Still the best in Norwich

Philip

★★★★★

2 years ago

I’ve been going to Matt 25 years.NEVER! has he or his staff tried to take advantage of me. Great guy - keep up the good work Matt!!

Sheri McNally

★★★★★

4 years ago

We have been going to Sullivan's for decades. Matt and Bill are great mechanics, trustworthy and very well priced. We wouldn't trust our cars to being fixed by anyone else👍

Sharron Barnhill

★☆☆☆☆

4 years ago

I have been going to Sullivan’s for a long time. I recently made an appoint to get brakes done. Dropped my truck off in the am. Did not hear from them all day. Called at 2:30. Job not started. Call back at 3. Started work but didn’t have the rotors and would get them next day. NO GOOD. I cannot take dayS off of work get a brake job completed. One day should have been PLENTY OF TIME to complete. This should have been noted in the am. When addressed with mechanic- he said he'd get the parts delivered, he’d stay late, get it done and have it ready by 5:30. When I got there to pick up my truck, the job: front and back brakes and all 4 rotors 1019$. Had I known that would be the price (overpriced) I would not have gotten them done. I asked others about the price and the general consensus is that this way overpriced PERIOD for parts and labor- Whether I paid overtime labor or not (which I should not have had to pay to begin with) I feel very much like I was swindled and that’s a first for me with Sullivan’s

Justaddwata

★★★★★

4 years ago

Matt Sullivan consistently proves to be a reliable and honest mechanic. I used to be a mechanic in a past life and have seen all kinds of service and business practices. Matt was upfront and honest every time my wife visited. He never took advantage of her or anyone I have referred. It is an unfortunate reality of the industry but Matt has earned my trust tenfold.

Kelly Lutomski

★★★★★

4 years ago

We were recommended to sullivan's from a neighbor last year and have been more than happy with their service each time. We drop the car off the night before and more often than not it is ready for pickup the next day. The prices are fair, and honest. I never felt uncomfortable going in there and talking to them, never once felt like they were trying to pull the wool over my eyes. We will be life long customers for sure! Thank you guys again!

Lisa

★★★★★

2 years ago

I have been going to Matt and Billy for at least 30 years. Need been disappointed. They are very honest and do everything they say they are going to do. I went once got a quote for $300, they ended up doing over $800 In repairs. I only paid the $300. That's how honest they are. You cannot go wrong with Sullivan's. Love them, thanks Matt and Billy. Lisa

John Foster Way

★★★★★

Edited 2 years ago

Two score plus a handful of years I have been - due to superior service performed on each and every one of my vehicles - a return customer of Sullivan's Service Center! Whether for simple oil changes; scheduled service, and/or emergency assistance I trust Matt & Bill to fix what needs fixing. And they give a heads-up and a time when future service is needed so I can decide when to nip that needed service in the bud, or continue on til I have no choice but to get said service. Matt and Bill have always been honest and able to perform superior service at fair prices. I recommend them to anyone who asks if I know any good mechanics. Damn right I do. Sullivan's Service Center on Hamilton St in Norwich, CT..

T Elizabeth

★☆☆☆☆

3 months ago

Sent me off with a broken control arm TWICE. I went to a DIFFERENT mechanic that realized within the first 20 minutes of having it that the control arm was snapped. If you care for your LIFE, don’t go here. Completely disappointed and disgusted!