Sun Auto Service

Mary Ann

★★★★★

a month ago

I want to esp thank Keith for helping get my radio/map/ac display screen replaced through car shield. Keith did all the hard work dealing with car shield for me. Also did a great job installing new screen. I totally trust this shop. They were all very kind and polite. I think I found a place where I can trust they will take care of my car!

Jeff Harris

★★☆☆☆

2 months ago

The person that helped me last time said his family was part of ownership and he was SUPER NICE so i came back. The guy that was representing the company to was clearly not cut out for dealing with the public. I was dealt with like someone that was bothering him with questions and he made it a point to tell me my current tires were cheap as if it was my fault my tire had 2 nails. What he didnt know is I drove on to a construction site most of this week and no matter how expensive my tires were i still would have got a nail or 2. This guy was a creap and I will never go back to bother him again.

Virginia Henkel

★★★★★

a month ago

I went in to have my horn fixed in th elate afternoon without an appointment. I knew they would not be able to ifx it same day but was hoping they could just diagnos it and I would bring it back for the repair. Brandon had someone dianos my car within an hour. He expained that the reason my horn was not working was becasue my clock spring was bad. The manager Keith informed me that Hyundai had extended my vehicles warranty on this part and they would fix it for free. He told me to contact them to see if it was covered. I took his advice and it is covered. I am so thankful to Brandon and Keith for thier honesty! I will be using them for all of my auto repairs in the future. Thank you Sun Auto on 8699 Rome Blvd. for employing such honest people. They were a pleasure to deal with!

Marissa

★☆☆☆☆

Edited 4 months ago

VERY UPSET. They just lost a loyal customer! I was coming here every 4 months for my oil change and now this happened and I am hoping that they didn’t cause any other damage because my tire light also ended up turning on after I left there so I turned around, they checked my tires and told me the light would turn off after driving around. It never turned off. Now I have to call off of work in the morning just to tow it over there so they can fix what they caused! I did not pay for this type of service. Update: brought it back, told me it was a gasket that needed replaced which was why it happened. Ummm well I was told the only thing needing done on my car through your inspection was my battery replacement so that was obviously just an excuse unless they blew my gasket themselves from overfilling it, over tightening something, or misinstalled. I never had a leak before coming here to do this oil change and I just bought this car 3 months ago. If there was truly a gasket issue before I came here, it would’ve been leaking already. By the way, a previously bad gasket doesn’t just completely empty your oil all at once, it drips slowly. They gave me a free oil change but I definitely can’t come back to this location after this happening. Could’ve blown my entire engine. Update #2: now my apartment complex put this violation on my car saying they will tow my vehicle all because of this place messing up my oil change!

Donna Jayme

★★★★★

a month ago

We had a great experience here. The staff was very courteous and helpful (my husband has a disability and they respected the use of his walker, and one of the men left his work area to help him with the door). We were given a window of time for how long the oil change (and FREE tire rotation) would take and they were WELL within that time period.

Sam Sam

★☆☆☆☆

Edited 8 months ago

The two guys at the front desk were grumpy, unfriendly and unwelcoming. They made it seem like customers were there to beg for a free service or a charity. We were there for business and paid for their service. We weren't there begging nor soliciting. If you want to attract and retain customers, be kind and courteous. Otherwise, you will lose customers, & they'll take their business elsewhere. This was our first visit to this place, and had a bad experience. Our family will service our cars elsewhere. They are very incompetent. They flushed my coolant and never refilled it. I was lucky I didn’t drive a long distance with no coolant in the reservoir, as it could have ruined my engine. They should have been professional and informed me so I could bring my own coolant if they didn’t have any. What kind of mechanic flushes the coolant but doesn't refill it? I paid almost $600 for their service, and they almost ruined my engine. This is very dangerous. Avoid them; they can ruin your entire engine instead of fixing your car, even if you have paid for their service. When the receptionist handed me my key, he didn't inform me where my car was parked. I looked in their parking lot but couldn't find it. I walked across the street and found my car in a different parking lot that belongs to another business. What if I had an older key fob, NOT a remote key? If they plan to drive customers' cars to a different location, they should be kind and inform them. Very unprofessional and incompetent. All they care about is your money.

victor valencia

★★★★★

2 months ago

I brought my car to Sun Auto Service after having ongoing brake and rotor issues from work that was done elsewhere. They took my car in the same afternoon, quickly diagnosed the problem, and had everything fixed within an hour. The service was fast, professional, and straightforward. Great work and great customer service. Highly recommend.

Ken Satowski

★★★★★

2 months ago

I like going to this place. Its easier than going to the dealership. They were able to get the parts and work done within 2 days. I also like the photos they provide to show you that something is leaking or worn out. They also warranty everything they do. My old vehicle had the transmission gasket replace but started to leak after like +6 months and they replaced the fluid and gasket with no additional cost. If you need any work done try out Sun Auto.

Chad Fraser

★★★★★

a month ago

Everytime I come into this store they always take care of my wife and I. We take both our vehicles here. Just brought my wife’s vehicle to get some work done. Keith and the team did what they always do and brought the car back to life. I always recommend them to friends. They are professional and respectful.

Forest

★☆☆☆☆

2 months ago

Rip off! I’ve never had work done at a shop and had to pay a diagnosis fee. 5 Star Auto, I should have driven the extra 10 minutes to them. Those guys are legit, no bs, quality work. Don’t make the same $205 mistake I made messing with this place.

Jacquie McSherry

★★★★★

5 months ago

This is the second time I came to Sun Auto and I will not go anywhere else. Their prices are great. The first time I came, I asked them to check my tires and brakes and they said it is fine. What place tells you that you don't need service? This second time they said that my tires are a little worn, but said I can still drive on them with not worries, although my next appointment I should consider changing them. 5,000 miles notice? Honest and kind.

Alexmtnman

★★★★☆

2 months ago

Service is always quick and seems to be good quality. Was able get in the same day my proble came up. Had Alternator replaced on a 09 Tundra. Felt the total today was a little steep. Charged $700 for the alternator. Denso Alternator which should be OEM can be found for around $300. Then $800 for labor and other charges.

Alex Fadi Natour

★★★★★

6 months ago

I called ahead of time and Mike explained they are running oil change special up to 5 quarts full synthetic for $ 49,99,which sounded really good. I went there for oil change on my 2016 Tacoma, they got the truck in almost immediately that was around 830am they were done almost 10 am. Overall good experience, I was hoping it would be quicker.

John Schlothauer

★★★★★

5 months ago

These guys have always done great work and above all been extremely honest. There's been 2 cases where they could've over charged me but found more affordable solutions instead of unnecessary work. They even changed my brake light for free before a road trip to Montana and told me to have a great time. I recommend Jeff and Keith, but everyone's been great!

Anna R

★★☆☆☆

6 months ago

I gave these guys two stars because they gave me a couple hundred dollars off of what they originally quoted me that needed to be fixed on my car. The water pump on my car had gone out and they explained to me that the reason why it was so much is because they had to remove the engine to gain access to the water pump. I can understand that so I went ahead and had them do the work. But when I got my car back it idle so roughly like the whole engine shook. They didn’t say anything when I picked up the car only when I called back they told me that when they removed the engine Whatever holds the engine in place the holders had snapped and they want $1700 to replace them and fix them. Well, if they snapped or broke them while removing the engine to get to the water pump, shouldn’t they be responsible to replace them? I’m not really sure cause I don’t know that much about cars. It just didn’t sit right with me. But they were really nice in the beginning When I took my car in and he did give me a discount of a couple hundred dollars on the original quote. I’m not sure if I want to take my car back there to get whatever was snapped fixed. but just a heads up.

David Pelino

★★★★★

5 months ago

Went in for a tire alignment. Price with coypon was great, even though i coukdnt get the coupon to print properly they toom it off my phone. My car was in and out very quickly with great customer service at the front desj.

Vanessa Tett

★★★★☆

2 months ago

Service was fast and efficient for an oil change and replacement of windshield wipers!! However they forgot to replace my miles sticker. They left the old one on!! So no daily reminder.