Sunbelt Auto Parts - Sunbelt Radiators

Jazzalynn Eble

★★★★★

5 years ago

This place is a great automotive business. Their customer service is great they have individuals that speak both English and Spanish so it was very helpful! The part we received was in great condition, great price and fit perfectly! Will definitely be buying from them again.

Davo Djukic

★★★★★

8 years ago

Very fast, serious and easy to deal with! I checked the Product reviews on Amazon and there were only few, but good. Then, I checked other radiators, and almost everyone was 4 1/2 or 5 stars. I still don't have mine installed, but hope everything goes fine!

George Jarboe

★★★★★

4 years ago

This has to be one of the best places I've ever ordered from. I ordered a condenser that was delivered quickly. Unfortunately UPS was not so gentle with the package. It arrived in a busted up box and had been bent badly. I contacted Sunbelt Radiators and emailed them a picture of the box. They said they would replace it at no charge and apologized for my inconvenience. The next day a new condenser arrived in much better condition. The product worked perfectly. Although this was the fault of the shipper and not them, they quickly made it right. I would recommend them to everyone. Thank you Sunbelt

Marshall Holder

★☆☆☆☆

5 years ago

It seems that most of the reviews here are positive. This is surprising to me, but i'm glad they didn't have to go through the same things I went through with this company. I've had a very stressful experience, starting with the defective radiator they sold me. The radiator I received had a overtightened drain plug which was broken inside the housing. I contacted Sunbelt Radiators hoping to get a replacement. They advised me that the manufacturer would not grant a refund for the product because they claimed that the drain plug was tightened to spec (although they could not prove this). They went ahead and processed the refund anyways for the radiator themselves apart from the manufacturer warranty. I was told I would receive a refund within 4 business days. This was not true, I waited almost two weeks before I decided it was probably better for me to open a dispute on eBay because the purchase was made there and they had not followed through with their promise of 4 business days. Once I opened the dispute it was an issue for them and they told me I must close the dispute immediately in order for them to be able to process the refund. Once I had done so their response was "no we are not processing a refund for this because eBay has sided in our favour" (There was no evidence of anything provided, they won the dispute because I closed it, as I was instructed to, by them). Not only am I left with a broken radiator but my car cannot start or drive because i have no cooling system anymore, the original rad was thrown out and now my budget for this repair has been spent at Sunbelt Radiators and I am left with nothing. The service I received was unprofessional, deceitful and very stressful, I spent hours on the phone with Sunbelt and eBay and I have lost all respect for this company. I advise anybody that purchases products from here to be very mindful in trusting any of these employees when it comes to warranties and disputes. They lied to me in order to save themselves $70, even if it looks bad on the company. They do not care, they are not professional in their work. I would like to add that they could not even tell me the specifications of the broken piece in order for me to try to find a cheap fix somewhere in the meantime. They know nothing about these products, they do not make them, they are just a poorly run shipping facility.

George Himich

★★★★☆

9 years ago

Everything went great, however I recommend that you use an order taker with more knowledge of English. I had to repeat simple letters and numbers many times for her to get it correct. I have had experience with the Latin dialect vs English and I made sure that she got my email address correct, along with other pertinent information. Some companies use workers from India but it is very difficult because we are not use to the various sounds.

Carlton Hicks

★★★★★

6 years ago

I had to return a radiator that ups damaged during the delivery, I spoke Keylyn first. She was very courteous and professional. Once I explained my issue, she immediately took steps to resolve the problem. When I called back to speak with her again, I got Mike who was just as courteous and helpful. Very nice customer service reps. Once I get my radiator installed, I post in regard the product itself.

Frank Aguiar

★★★★★

7 years ago

Kind,couteous,and very helpful. My radiator arrived damaged due to the shipping company. I called sunbelt and they immediately responded by sending me a replacement part and managed to get it done within a few days. Now that is what i call service, being attentive to the customer's needs. I would definitely purchase from them again. Thank you you guys are awesome.

Bernard Loblack

★★★★★

7 years ago

Everything was perfect, with the except, as all after market, things are not always lined up. However we got it OK. Thanks guys. This was prompt and efficient service. From the front person to the pickup station. I have and will continue to recommend your business to everyone

sigmaqueen

★★★★★

Edited 6 years ago

I have used Sunbelt for my radiator needs a couple of times now. I find them to be very professional prompt and efficient. They know their work and their products. Although I am located four counties away I prefer to come to Sunbelt because I am assured that I will get the correct part for my vehicles each time. Their customer service skills are wonderful even on the phone they try to help you figure out exactly what you need and how much it would cost. Thanks Carlos

Pete H

★★★★★

9 years ago

First time ordering from Sunbelt Radiators and I'm really pleased with the experience. The price was a lot less than at other store or places online. When I got my radiator I had some questions about some parts on it and the staff at Sunbelt were quick with helpful answers. The radiator shipped great too. This company really knows what their doing and I'd recommend them to anyone who needs anything they offer. Thanks again Sunbelt Radiator staff!!

Matt Y

★★★★★

8 years ago

Easy people to work with. I bought a condenser, and got it very quickly. The condenser was damaged (probably from shipping, not their fault). I'm keeping it at 5 stars due to them quickly refunding me and making the process very easy.

Chad Crissman

★★★★★

9 years ago

I am very happy with the product, shipping was fast. I received item the very next day after ordering,I will definitely recommend this company to anyone who needs a good quality radiator cheap and fast. Very satisfied.

Sandra Cooper

★★★★★

8 years ago

Elizabeth online staff gives very good service. I wish I could have more people like her to assist me by phone and really help me. If you see it in your heart give this lady some extra appreciate( more money).😆😆😆😆

Kris Itwaru

★★★★★

9 years ago

Staff was very pleasant, effective, informative, and helpful. I received my new radiator as I was promised. One store was charging me about $175.00 but Sunbelt sold it to me for $53.00. I will definitely continue to do business with Sunbelt and will honestly recommend it to anyone.

Josh Falls

★★★★★

Edited 7 years ago

The customer service and willingness to make me happy was unbelievable, especially how companies are all about making money and forget about the customer now days. When I received the part I ordered it wasnt what I thought it should be, not long after notifying them about the problem I received a phone call from the owner (Manny). This guy went above and beyond to resolve the issue. I will for sure use Sunbelt Radiators in the future, and I highly recommend there business to anyone. I ordered a $58 part from them and got treated like I bought a Lamborghini lol. Thanks again Manny and all the staff

Gene Wilson

★★★★★

8 years ago

The first time I heard of y'all is thru Amazon it's been about a year ago and I couldn't believe how cheap the price was for the radiator I purchased .Well the shipping was super fast but the FedEx driver had took my order the wrong address, well I got intouch with y'all and within 3 days I had received the radiator. I was most impressed with just service and the radiator it's still doing just fine. From that day I've told people about the quality and service that Sunbelt have giving me that's why I'll always be a life long customer. Thanks Sunbelt ,sincerely Frederick Wilson

Jon McDougal

★☆☆☆☆

5 years ago

Terrible customer service...Terrible communication..Cost our company money to try to do business with these folks...Been in the automotive business 30 years and electronic ordering is sometimes not foolproof...Even after communicating that it was a electronic order there was still a problem with them sending the part as promised...We even has a order confirmation, in writing, for the electronic order. Insurance companies do not really care what the excuse is...They made our company pay the rental for the delay!!! I won't even ask if this company will reimburse us for that fee