Tesla Service Center

Scrap Metal

★★★★★

7 months ago

I could not have been more pleased with the way I was treated and my vehicle taken care of today by the entire team at Tesla Service center in downtown Slat lake city. I arrived with no traction control or stability control on my Tesla 3 model. It was 3:20 at the time a I arrived and they close at 4:00 pm with no appointment. I am on a 1200 miles trip and they took care of my right away. It could have been so easy and undertandable for them to say sorry we close in 40 minutes and we are fully booked. What am amazing team - Thank you so much for going beyond expectation and fixing my issue for a safe travel home.

Joshua Breeze

★★★★★

8 months ago

This was my first time taking my Tesla to service, and it was an easy experience. It’s convenient that the service appointments are all scheduled and communicated through the app. I was pleasantly surprised as I dropped of my car how I was offered a free loaner car to use. As the service attendant pulled up my loaner car, my driver profile immediately synced over and I had my presets already saved to the loaner. My service was completed extremely fast, and finished several hours before expected. The drop off / pick up was also very smooth and contactless once the service was completed. My only complaint is that the prices of some simple service options are quite high, and sometimes triple the cost of other service centers. Overall I was pleased.

michelle m

★★★★☆

Edited 2 years ago

This Service Center is super clean! They have a nice waiting area and wifi if you need to work while waiting. Best of all, they have fabulous service advisors. Tanner, is fantastic and gets ⭐️⭐️⭐️⭐️⭐️! Promote him! He is very respectful, listens and treats his customers respectfully and with great care. I have been surprisingly impressed with Tesla and that's all due to the great service provided at the service center.

Jocelyn Fiefia

★★★★★

6 months ago

Had an amazing experience! Everyone was very nice, the master technician was like crazy smart and very knowledgeable. I knew they were going above and beyond for my car and I have full confidence it’s in better shape than I ever expected haha. They were transparent and honest, even told me I didn’t need something that I had requested. Great snacks and drinks in the waiting room too, big plus!

Thomas C

★★★★★

2 months ago

I gotta give props to the staff at every Tesla Service Center. I've had nothing but good experiences at every one I've been to. The staff are always knowledgeable and friendly, and the customer waiting areas are always clean and comfortable.

Pa

★★★★★

3 months ago

The team there is absolutely wonderful. They finished the service quick and kept me updated through the whole process. When I told him I had a procedure on my foot and asked him if they could wait a couple days for me to pick it up they were kind and delivered it to my house. 👍

Kim Pham

★★★☆☆

Edited 5 months ago

The manager of the service center personally called me after my review. I explained what happened, and he was very understanding. He assured me that the employee I spoke with would receive additional training and also refunded me the diagnostic charges. I appreciate the follow-up and the effort to make things right. If you ever need to fix a Tesla, I recommend taking it straight to the junkyard. This place will cost you an arm and a leg. They quote you one price, then keep raising it, saying they “found something else.” I had three estimates and every time the price increased. When I called, they didn’t want to deal with me—just put me on hold. Now I don’t even want to fix my car anymore because they’re charging diagnostic fees and even a fee to get my car back. Don’t buy a Tesla. Their service is terrible and feels like a money-hungry company. I hope all the money and fees we paid in for nothing help Elon stay to be billionaire.

Brianna Teerlink

★★★★☆

3 years ago

My husband had to get his Model X fixed for some minor issues with panel gaps and other things. Overall, the service was great! Everyone was super kind and helpful! Ralph was SO kind and took the time to talk to us even when he was very busy. There were a few unexpected circumstances that prolonged the service from 2 weeks to 6 weeks, but we were very happy with the car when we came to pick it up! It was in perfect condition. There are other reviews complaining about how long it takes to do repairs. I don’t think what people realize is how busy these people are. Even after they were closed, there was a line of people waiting to talk to the manager. I certainly wouldn’t want anyone rushing through repairs on a car I spent a ton of money on. This isn’t a McDonald’s drive-thru. You can’t get your Tesla repaired in 2 minutes. It’s going to take a minute, so be patient.

Brandon

★★★★★

5 months ago

Tesla Service Review: Outstanding Rim Replacement Experience I recently had an exceptional experience with Tesla’s service team when I needed to replace the front passenger rim on my Tesla Model Y. From start to finish, the process was seamless, professional, and exceeded my expectations. After hitting a pothole, I noticed some damage to my rim and contacted Tesla through their mobile app to schedule a service appointment. The app was intuitive, allowing me to describe the issue, upload photos, and select a convenient time slot at my local Tesla Service Center. Within hours, I received a confirmation and a detailed estimate, which was transparent and fairly priced. On the day of my appointment, the staff at the Tesla Service Center were courteous and efficient. They greeted me promptly, reviewed the issue, and confirmed that the rim needed replacement. The technician took the time to explain the process and assured me that they would use a genuine Tesla part to maintain the vehicle’s performance and aesthetics. The service itself was remarkably quick. I opted to wait at the center, and within an hour, my car was ready. The new rim was flawlessly installed, and the team even performed a quick inspection to ensure everything else was in top condition. What stood out most was the communication throughout the process. The service team kept me updated via the app and in person, making sure I was informed at every step. The staff’s knowledge and passion for Tesla’s products were evident, and they went above and beyond to ensure I was satisfied. Overall, Tesla’s service for replacing my front passenger rim was top-notch. The combination of user-friendly technology, skilled technicians, and excellent customer service made this a stress-free experience. I highly recommend Tesla’s service team to any owner needing repairs or maintenance. Five stars!

McKade Batt

★★★★★

4 months ago

Compared to the other Tesla service centers I've been to, this one was great. I had some issues caused by another service center that they were very understanding of and repaired for free. The other service I needed done was prompt and the cost was fair compared to estimates from other service centers. They were also much more agreeable about a loaner car. Others I have worked with try to make the loaner car feel like a privilege and a gift when it should be par for the course if the repair is going to take a day or more.

Mihnea Munteanu

★★★★★

2 months ago

I came to the service center in a pickle - 700 miles away from home, steering issues, and no appointment available for another two weeks. The staff here took care of me quickly and thoughtfully despite not having an appointment. I really appreciated Otto S. tending to me, explaining the issue, and offering additional support if needed. Thank you!

Matt Johnson

★★☆☆☆

9 months ago

he customer service experience started off great. I had immediate battery issues and couldn’t wait weeks for an appointment. The service rep got me in the same day, and my car was fixed promptly, which I appreciated. Unfortunately, the job wasn’t completed properly. The rear splash shield under the car was not reattached correctly and is now dragging—barely held on by a single bolt. I picked up the car on a Sunday when no staff were available, and drove over an hour home, hearing a strange noise the whole way. It was only once I got home that I discovered the problem. This is something that should’ve been easily caught before handing the car back to me. Now I’m stuck waiting to schedule a new appointment through the app, likely having to drive another hour north and waste more time just to have this simple but important oversight corrected.

Bronson Oborn

★★★★★

a month ago

The repair on my car took a couple of days extra than what was initially quoted because it's a older model. Although I was frustrated with that part of the experience, the service manager Otto and most notably John one of their technicians made it a great experience. Thank you very much John. I appreciate your effort to really take care of people.

Explore More

★☆☆☆☆

3 weeks ago

Look I really like the car I love our car, but this company is got to be the worst mismanaged company I’ve ever dealt with One person say one thing and another person say another their You can ask one of the people at the front desk, but one of the guys one will say one thing and then if you go in and he’s not there, someone else will tell you totally something different they’re overpriced they quote you one price and then when you go in, it’s 2 to 3 times more. I gotta say it’s probably one of the worst service departments I’ve ever been to in my life. look the cars are great. Everything‘s great with the car but when you have problems and you gotta deal with these dumb people, and then you speak to the manager of the service department that’s even worse then dealing with the misguided front desk guys there’s really no professionalism in the service department this is the most disorganized company I’ve ever had. The honor of being a part of this is the service department that makes people want to buy a different car their body shop even worse This service department is an absolute joke They can’t even fix a problem they say they fixed

T.J. Vigeland

★★★★★

2 months ago

Belinda: She was absolutely fantasic!! My Cybertruck was taking a bit longer than I initially thought so she went out of her way to full fill my request for a Model S so I could show up to my client meetings with a nicer ride. She was in touch with the dealership and myself consistently to make sure I had personal rides to and from this repair facility. Not only that, her and the team then decided to cover my tire and wheel rotation cost. They nailed the repairs on my truck too! This is above and beyond effort from Belinda and I am incredibly grateful for the experience. No other service center will provide this kind of service. Thank you all!!

Hari Ram Ghimire

★☆☆☆☆

a month ago

worst experience!!! I own two Tesla vehicles: a Model X and a Model Y. The Model Y has had no issues at all. Unfortunately, the Model X has had recurring problems since the day I bought it. I have visited this service location multiple times for the same issue over the years. Each time, I was told the problem was fixed, but it clearly was not. After repeatedly bringing the vehicle in for the same concern, I eventually became exhausted and stopped pursuing it. This time, after the warranty had expired, a lead technician (I believe his name was John) finally took the time to properly diagnose the issue. He was very knowledgeable and was able to identify and fix the actual root cause. I truly appreciate his professionalism and expertise. However, this problem should have been correctly diagnosed and fixed back in 2020 or 2021, when the vehicle was still under warranty and when I had already brought it in multiple times for the exact same reason. Because it was not addressed then, I was charged approximately $2,700 after the warranty expired. Based on this experience, I strongly discourage people from getting involved with Tesla, especially at this price point. When you pay over $120,000 for a vehicle, you expect reliability, accountability, and a luxury-level ownership experience. Instead, it feels like you are paying only for the technology, not for quality service or true luxury.

D Y

★★★★★

a month ago

I just picked up my Tesla Model S Plaid from service and it is absolutely perfect. This is my 8th Tesla and experiences like this are exactly why I keep coming back to Tesla. Hun, the service manager, and his entire team went above and beyond. Communication was clear. The work was done right the first time. The car came back dialed in and driving like new. No excuses, no runaround, just professional execution. Service is what builds long term loyalty, and this team understands that. I have owned a lot of cars over the years, but the combination of performance, technology, and when done right, service like this, keeps me buying Teslas. Huge thanks to Hun and the whole crew for making my Plaid perfect. I will absolutely keep buying them.