Google Reviews
Hayeon Chang
★★★★★
a month ago
Isaac was extremely kind, professional, and detail-oriented throughout the entire process. He took great care of everything, and my Kona looks and drives like a brand-new car again. I truly appreciate the time and effort he put into making sure everything was done properly. There was a slight delay in the pickup date due to communication with the insurance company, but overall, I had a very positive experience and would recommend their service.
Marvin Mendoza
★★★
☆☆
2 months ago
I want to start by saying the customer service was excellent. The receptionist was very kind, offered free drinks and snacks, and made the experience welcoming. The work was also completed ahead of the promised deadline, which I truly appreciated. Unfortunately, I was disappointed with the quality of the bumper work. As shown in the photos, there are visible paint defects, including small bumps and raised areas that appear to be dust or bubbles trapped in the paint. This gives the bumper a low-quality appearance and does not meet OEM standards. The finish looks inconsistent and may indicate an aftermarket bumper or poor repaint preparation. Although the vehicle was returned clean, I also noticed that a small plastic cover for my USB port was missing. I genuinely wanted to be fully satisfied because the customer service and turnaround time were great, but the paint quality and fitment issues significantly impacted the final result.
Anna Dovhal
★★★★★
4 months ago
Absolutely outstanding experience with Texas Collision Centers in Carrollton! Guys are true professionals, they did an incredible job. Honestly, I didn’t expect everything to go so smoothly, especially considering that I urgently needed my car ready before an upcoming trip. The deadlines were clear, and the team made sure I received my car in perfect condition several days before my travel date. A huge thank you to Isaac Del Bosque, Service Advisor, who guided us from the moment we stepped into the center. He helped us communicate with the insurance company, explained every step, kept us informed with constant updates, and made sure everything was handled quickly and professionally. Isaac, you are amazing — thank you so much for your care and attention! I highly recommend Texas Collision Centers. These guys are true professionals, always responsive, and they really take pride in their work. I finally found a truly reliable and trustworthy shop in DFW. If I ever need help with my car again, I will only be coming back to them.
Kapil Tembhre
★★★★★
3 months ago
I had a great experience at Texas Collision Centers – Carrollton. From start to finish, the entire process was smooth and stress-free. Isaac was extremely professional, helpful, and communicative throughout the repair process. He kept me updated and made sure all my questions were answered, which I really appreciated. The lady at the front desk was also very friendly and welcoming, making check-in and pick-up quick and easy. Customer service here truly stands out. Best of all, my car was fixed earlier than expected, and the quality of the work was excellent—it looks as good as new. Overall, I had a very good experience and would highly recommend Texas Collision Centers in Carrollton to anyone needing auto body repairs.
Rosepixie29
★★★★★
4 months ago
I’ve been in far too many accidents and have been to far to many collisions centers but none treated me as well as Texas Collision. They fixed my trunk perfectly and even cleaned my car! Inside and out! They also came in on their day off to allow me to pick up my car which I couldn’t appreciate more! Fantastic work and customer service!
Suzanne S.
★★★★★
4 months ago
I will without a doubt always return to Texas Collision for future auto repairs. From the first interaction to the last it was an incredibly smooth experience. Ruby at the front desk was accommodating with scheduling and very personable. Henry assisted us with the repairs and kept us informed throughout the process. He went above and beyond and even buffed the headlights. The manager (don’t recall his name) was friendly and ensured everything was taken care of. The team even finished work ahead of schedule before the holiday. Thank you for making this such an easy process!
Jillian Riser
★★★★★
4 months ago
From the moment I dropped my car off with Ruby and Isaac at Texas Collisions, I knew I was in good hands. They were friendly, professional, and made the check-in process smooth and stress-free. Throughout the entire repair process, Henry kept me updated and made sure I was happy every step of the way. His communication and attention to detail truly made a difference. I’m extremely satisfied with the service and care I received. Thank you to the whole team for making this experience easy and giving me my car back looking better than ever!
Amanda Kelly
★★★★★
a month ago
These people are fabulous! They worked with me continuously and dealt with State Farm to fix the issues with my car after a lot of miscommunication and people who simply refused to listen to the issues at hand. They are super nice and even rushed to finish the last repair so I could have my car back as I was out of rental car coverage for the claim with State Farm!!! Rebecca at the front desk is a phenomenal receptionist. She was quick to find the handler of my repairs so my mother and I could get going as we were in a bit of a rush. Rebecca was very calm, cool, and extremely professional. Alberto who was managing my repairs listened to my concerns and frustrations during this abnormal claim that was processed by State Farm. He cared about me as a customer, and that is a rare find in the service industry nowadays. Since it was door replacement, he is even going to put on the visor accessory to the new door that was attached to the damaged door. Talk about going the extra mile!!! Thanks for all of your hard work on my 2023 Kia Soul!!! You guys deserve infinite glowing gold stars!!!
Venkataraman Gurudev
★★★★★
3 months ago
Texas Collision center is a great hassle-free place to get the job done in a professional and timely manner. The entire experience has been very pleasant with their friendly staff and their coordination with car rental company making it seamless. I engaged them twice and has been very happy with their quality work. In particular, Issac went over and beyond in his role to help take care of few other issues. I strongly recommend this center.
Aaron Denman
★★★★★
2 months ago
I Highly recommend this place, my rear bumper on my 2020 Toyota Camry had gotten loose do to lose parts causing me to drag it while driving. I didn't even know it was being dragged until I saw it. I took it here to see what I can do and get an estimate, they told me what they could do and I went along with it. The day it was ready it looked like a brand new car again, especially the inside. Not only did they do a good job they did a wonderful job. They even cleaned up the liners. Plus this place is also on my delivery route, so they have already known me before I even took my vehicle in to be serviced. If I could I would give this place 10 Stars instead of 5. Again I Highly recommend this Place 👌 👏 🙌 👍. And a special thanks to Isaac for all his service and negotiating to get my vehicle fixed. Plus they keep you to date with the service with text messages and so forth. The front lobby staff are so kind & friendly knowing they know I make deliveries to them, Lol. When you service them with deliveries, they service you when your vehicle needs repairs.
Benson John
★★★★★
10 months ago
The whole process was swift beginning with Adriana being in touch with us initially. Went in expecting to face issues and long time for repair. They were able to contact our insurance as well with no issues. But Gerardo (service advisor) and team went above and beyond to get our vehicle back within a week despite the parts being hard to find for a new car. Gerardo always kept us informed on every repair, orders placed, paint jobs done, and eta. They got us our vehicle much before the given eta. I would gladly be coming here for future repairs and services. They made the hardest part of our accident repair stress free.
shireen bray
★★★★★
a month ago
I took my Lexus IS in after a little mishap on the highway. TCC is immaculate, so nice and clean. Everyone I spoke to was truly amazing. Isaac is the best, explained everything clearly and I received updates throughout the whole process. My car was even ready 3 days earlier than expected. I 💯% recommend taking you road baby to Texas Collision Center!
dhina.aryan2014
★★★★★
3 months ago
I had an excellent experience with Texas collision center Carrollton. Mr. Isaac Del Bosque was professional, friendly, and kept me informed every step of the way. The repairs were completed on time, and my car looks as good as new—if not better! They handled everything with great attention to detail and made what could have been a stressful situation completely hassle-free. I highly recommend them to anyone needing quality collision repair.
p g
★★★★★
3 months ago
My 2025 Ram 1500 was involved in a small fender bender to the driver side bumper area. From the very beginning when I filed a claim with Geico and arranged to tow my truck to TCC for repair, to the complete process of fixing the truck like new, it has been a wonderful experience. Everyone involved was very professional and exhibited a great customer service attitude. I was kept in the know about all repairs, cost, and eta along the way--which was excellent! I work in the service business so I can greatly appreciate that kind of professionalism. I certainly recommend TCC for your repair work, should you ever need it.
Meilyn Acevedo
★★★★★
5 months ago
Great experience with Texas Collision Center, highly recommend! Henry was exceptional throughout the entire process. From the moment I came in for my estimate, he was informative and thorough. He clearly explained the repairs my vehicle needed and made sure I understood everything. While my car was being repaired, Henry kept me consistently updated on its status. When it was ready for pickup, he took the time to walk me through all the completed work. I truly appreciated his communication and attention to detail.
Tony Blankenship
★★★★★
3 months ago
Extremely professional and courteous. The front desk staff is so nice and accommodating you don't want to leave. Isaac was my point of contact for the repairs. He was friendly and went out of his way to make sure every little detail was taken care of. I received numerous updates within a 2 week period keeping me abreast of the progress. They beat their estimated time by 10 days or so. Just in time for Christmas. Thank you all and I will be returning for any future needs as well as recommending to my friends and family.
Lindsay Leander
★★★★★
a month ago
I had the most amazing experience at Texas Collison Carrollton! Issac was extremely flexible, friendly and professional! Issac provided the best customer service I have ever experienced! He went above and beyond! The receptionist met me promptly and took care of me very well! I will definately be back!
Justin Hopkins
★★★★★
2 months ago
I want to take a moment to recognize Vianey, who works at the front desk and truly serves as the face of Texas Collision Centers. While the quality of the collision work itself is excellent and the team behind the scenes clearly knows what they’re doing, Vianey is the reason I would return. From the very first interaction, she sets the tone. She handles introductions with warmth and professionalism, follows through with consistent communication, and makes every client feel seen, informed, and valued. She doesn’t just process customers — she builds relationships, ensures trust, and creates loyalty. Quite honestly, without her, the experience would not be the same. Great repairs are expected in this industry, but exceptional client care is rare, and Vianey delivers it effortlessly. She is instrumental in client retention, repeat business, and the overall reputation of the brand. Texas Collision Centers is fortunate to have her. She is not just an employee — she is an essential part of why this business succeeds.
Leah Guzman
★★★★★
4 months ago
Honestly one of the best car experiences I have ever had. Granted I hope to not have to deal with insurance claims and rental cars again, but if I did…this place was awesome. Ruby was super helpful and so kind. Definitely an asset to the location. The service was faster than expected and my car was even semi-detailed when I got it back. Looked better than when I brought it in! Do not look anywhere else. This is the place!
AJ Stone
★★★★★
4 months ago
Texas Collison Center of Carrollton was one of the friendliness and most customer centric business with which we've done business. Everyone we had contact with was friendly, accommodating and professional! An auto repair shop is not a business you typically work with and when you do you feel stressed. Stressed because of the need to deal with an insurance company, deal with losing access to your car and the financial cost of the accident which put you in this situation. Michael and the other folks lowered our stress by educating us on the process ahead and helped us to navigate the insurance and rental car processes. They kept us updated on the repair progress and did a fantastic job repairing our car. Our repair was completed earlier than the initial estimate. We’ll definitely come here if we ever need repairs again!
