About Business
For professional Car Repair care in Elkhart, IN, Elkhart, look no further than Tom Naquin Nissan Service. Their team excels at delivering top-tier results for Auto repair shop, Auto air conditioning service, Auto tune up service and related Car Repair needs. Their customer-centric approach has earned them a 4.1/5 rating based on 14 pieces of feedback. They have become an integral part of the Elkhart, IN community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Elkhart, Tom Naquin Nissan Service is ready to assist with your next project or repair.
Google Reviews
John Wise
★★★★★
Edited 7 months ago
The absolutely best GM service center in our area. Their attention to detail, professionalism, and cleanliness is unmatched locally. I take all my vehicles there. The Body Shop Manager is amazing. He goes above and beyond to ensure you’re satisfied.
Angela Fuller
★★★★★
2 months ago
Fast service. Great customer service. Wonderful place for getting cars and trucks and services done
Kay Reinhold
★★★★★
4 months ago
My first time service from TNN with new purchase of my used Chevrolet was great. Rotated my tires and replaced a couple tire pressure sensors.
Cindy Smith
★★★★★
2 months ago
Davis in the body shop went above and beyond. He took time to answer my questions and explain the whole process of what was going to be done.
Richard Collins
★★★★★
6 months ago
One year old Escalade with what seemed to be a battery problem. Didn’t have much time so I called the service department and asked what they could do for me if I arrived in 15 minutes but with only one hour to check car. Long story short, I was on the road with a new battery in less than one hour!!! These guys are absolutely great!
Larry DeLater
★
☆☆☆☆
7 months ago
I have use the service and body shop garages for my Cadillac’s in the past with great service but when I took my 2000 Chevy Tahoe there for a heating and air conditioner problem it was like a different company. After 2&1/2days I had to call them because I hadn’t heard anything and when I finally called them and they had just stated to work on it. I decided to stop work and took it home.
Louis Appel
★★★★★
8 months ago
Matt at Naquin takes care of his customers and keeps them informed throughout the process. They know their stuff and treat you and your car with respect.
Michael Davids
★★★★★
a month ago
The service clerk was able to capture the codes for future investigation when the car could be scheduled in.
Paladin
★★★★★
3 months ago
7500 mile service. Staff was pleasant to deal with. Service was completed promptly. Was notified by text when my vehicle was ready to be picked up. Great Job.
gale rhinesmith
★★★★★
3 months ago
Bought a used Rogue and there were a couple things they took care of- it was done quickly with my schedule in mind and Davis Price took care of all of it personally. Really appreciate it!
George S.
★★★★★
5 months ago
I feel that the new service writer should have introduced himself at least by his first name. I am familiar with all the other service writers and I am a little old fashioned, but a certain politeness still applies. Otherwise, great service!
Jeremiah Fleischman
★★
☆☆☆
3 months ago
Communication from service department was lacking. Service department said they would thoroughly inspect my Nissan vehicle before my repair and include any items with my warranty claim, but 20 minutes after leaving with my new transmission my dashboard lit up with check engine lights for mass airflow sensor, exhaust sensors and my battery light indicating that my alternator is going bad. Clearly they did not check my vehicle but they cleared the engine codes and they were aware that there were issues. The prices they charged the warranty company for nuts, bolts, o-rings was exorbitant, ranging from $20-$40 (I didn’t bother to check the big items like the transmission!!!). I searched Nissan.com and found the exact parts for $4-$15.
Beverly Mock
★★★★★
Edited 2 months ago
Went to Tom Naquin Nissan for or service on 2022 Nissan Frontier for oil change and tire rotation. Then while we were waiting I decided to see about a Nissan pathfinder. Which they had a 2025; took it for a short drive and decided to trade our Frontier for the pathfinder. Excellent salesmanship and all personal. We have always received Excellent service from here. If your looking for a vehicle this is the place to come to.
danny solis
★★★★★
Edited 5 months ago
Great service! I was very pleased withthe service. The ease on the explanation on the insurance and the costs and policies. things i needed like the rental vehicle and such. Brad helped me out so much, so THANK YOU for all of the help! I really appreciate it!
Rob Muzzin
★★★★★
3 months ago
Tom Naquin does a great job of fitting me in for service. The staff is friendly, and the shuttle service is great. The drivers are always respectful and friendly. I’ve used three or four Cadillac service centers across the country the past three years and have found Tom Naquin to be the best.
Julia Fisher
★★★★★
a month ago
Davis is one of the most amazing individuals in the service industry that I have probably ever worked with. He knows his process , he is very efficient, and knows how to make the process very simple for those of us who are unfamiliar with having cars in the body shop!
Jerry Snider
★★★★★
a month ago
Very friendly bunch of people. The entire service staff is incredible to work with. I only went in for an oil change and a tire rotation. The staff was on top of it and a job well done. Thank you for all your help with this matter!!!
Cindy Nichols
★★★★★
3 months ago
What a great experience. Took my Nissan Murano in for service. Unsure of exact issue, but explained what it was doing. Service Manager, Shirell Patterson was amazing. They found the issue, rodent damage. He took care of the insurance and had our car back to us in 2 days. This is how it's suppose to be. Want amazing customer service from true professionals, go to Tom Naquin , Where the customer still matters and see Shirell. You'll be impressed!!!
Eric Graham
★
☆☆☆☆
a month ago
Not real pleased , I been working on a Nissan Titan truck 2004 super clean but having brake issues after 2 other shops couldn't figure it out brought it to a Nissan dealer explain the issue a brake booster after market will not work with the computer. Ok well there are no New brake booster in the country all are back order, great so I found a used one that would work for that truck they said they would put it on. Great it's Nissan they should know that the brake issues with this model the push rod has to be exactly right, .1mm to close brakes drag .1mm not close enough dead pedal space. Called me up truck is done grab a friend went down picked it up drove it off the lot first stop light brakes go half to the floor. Now I have to take it back again to get it adjusted. Disappointed is a understatement it is quite obvious the push rod wasn't adjusted the actual most critical part of the job wasn't done. Yet they were willing to give me the truck back that WoW pretty sad and im pissed. Even though I had to buy a used brake booster it does work it holds pressure when engine is off so the problem is the push rod needed to be adjusted. So now I have to take it back spend more of my time for a fix that was obvious before they called me to pick it up. Hugely disappointed
Jody Tierney
★★★★★
3 weeks ago
The brakes went out on my 2010 Xterra. Another shop diagnosed it as rusted lines, and a blown master cylinder. After four weeks of patching (??!) the lines, replacing the master cylinder, booster, and ABS module they still couldn't figure out why the pedal kept sinking to the floor. Naquin Nissan Service found and fixed the issues, leaks from the non-patched lines and a stuck caliper, in a little over a week - correctly replacing the lines from front to back. It was expensive, but the problems were fixed well and quickly. The mechanics were very friendly, kept me updated on the cost and progress, and did quality work. Plus they have a shuttle service during the week, so I didn't have to bum a ride or walk.
