Top Tier Automotive

madelyn roberts

★★★★★

5 months ago

I had a '98 Jeep with plenty of issues. Top Tier Automotive gave an indepth inspection with photos and videos (very helpful) along with ranking what needed to be done first. This comprehensive approach was incredibly helpful. Already recommended several friends to also use Top Tier and will continue to!

Emily Meier

★★★★★

6 months ago

my experience with top tier automotive was wonderful! i was on my way back home to minnesota and stopped in after having some issues with my car while driving. they were warm, welcoming, and super friendly. i’m not a car girl at all- they did a diagnosis and made sure i was informed of all the parts that needed fixing. i came in at 11am and my car was done by 3:30pm. i’m not from here but if i happen to ever have a car issue while i’m in the madison area again, there is no doubt that i would come back here. thank you to the lovely team at top tier. you live up to your name! :)

Molly Armato

★★★★★

6 months ago

I don’t know much about cars—so even a routine oil change can be a bit overwhelming. I will never go to another automotive shop in Madison again! Everyone at Top Tier was so friendly, helpful, and willing to explain exactly what services were needed and why they were priced the way they were. An extremely professional and welcoming environment means I no longer need to dread going to the auto shop. The young woman at the front desk even gave me a free magnet for my trouble. This place truly is Top Tier!

Emmaline Hawley

★★★★★

a year ago

Top Tier Automotive is the best! I came in to get my brakes, oil, and coolant worked on and the owners were so lovely and helpful. Josh helped me set up the first look at my car and took the time to help me understand what each replacement/refill would cost. Stacy was equally wonderful when I came to pick my car up and made sure that I was confident in my repairs and payment. Their facility is charming and retro, filled with Stacy’s collected license plates and car photography. They also have a convenient key drop box in the back for early morning/late night drop offs which was awesome as I work nearly identical hours to their shop. Thank you Top Tier!

Michelle Kurtz

★★★★★

8 months ago

Our car started misfiring on the way to St Paul. They diagnosed the problem quickly and had 3 coils replaced in a little over an hour. Sam at the front was so friendly and they recommended and transported us to a great cafe to eat while they fixed the car. Great experience in a situation that could’ve ended much differently.

Ben Piatt

★★★★★

7 months ago

This shop came highly recommended to me as a new resident of Madison. Super professional, honest, and fair pricing to replace the drivebelt and brake fluid on my 2015 Honda Fit. They quoted me almost $50 less than Zimbrick Honda! Also gave me thorough explanations of what to look out for in the future. Will definitely be coming back for future service.

Tom

★★★★★

a year ago

This an amazing family owned business. That really care about not only the quality of the work but also the price!! They try to always be competitive with local prices or most of the time cheaper! We have found out a lot about pricing because my daughter’s car had a lot of issues based on age, miles and Wisconsin winters. They service all makes and models. If you have an after market warranty that you bought with most used cars they are experienced working with those companies.

Patience Pierson

★☆☆☆☆

7 months ago

VW repairs are not in their wheelhouse. My vehicle went in there for repairs and was returned with a check engine light and now an oil pressure warning. It previously had no warning lights but after a water pump and timing chain replacement. Now they want more money to fix the lights.

Tamara Schuster

★★★★★

a year ago

I cannot rave about this shop enough! After dealing with crappy, unreliable and over-priced car repair shops all over the Madison area for years, I’ve finally found my place! The prices are fair, the ladies at the desk are cool, friendly, knowledgeable & helpful & the mechanics get the job done. They are easy to reach and I’ve never had any problems with wait times.

Allexus Unger

★★★★★

a year ago

This is the only place I’ll come to for my oil changes. I do most work on my car myself and I don’t trust many people. But I do trust Top Tier. I always recommend them to friends and family. Great staff, super friendly, clean and well stocked lounge area, and fair prices. The complimentary tea, cocoa, coffee, tampons, etc… are a really nice touch. Keep it up guys!

Paul Harris

★★★★★

9 months ago

Just moved over to the northside, and we all know how hard it is to find a good mechanic. Luckily, I stumbled upon this place since it's so close to the new house. This place is excellent! The owners are wonderful. They talk you through everything and why you need it. I will be returning to this place over and over again. I also love that it's a woman-owned business. And they have a good boi at the front.

seth lunda

★★★★★

a year ago

I had trouble with my Mazda RX-8 not starting. 9 out of 10 shops would tell they wouldn’t touch my engine. Therefore when I called Top Tier Automotive, I was dreading the inevitable “no” I was going to receive after asking if they would work on my rotary engine. But I was shocked and exhilarated when they said to me, “There isn’t a lot we won’t do.” I was preparing for the worst, (bad apex seals). but they were able to get in there and not only find the problem but also fix my A/C, replaced my radiator and in the process fixed many other things. I got my car back in a very reasonable time frame and immediately noticed my car was running 10x times better. It feels as though they breathed new life into my engine. Right away I felt all the hard work they put into my car They treated the project as if it was their own. I found my new auto mechanic shop. I spoke to Sam over the phone and she was so amazing with listening to all of my concerns and then relaying that information down the line. Josh, the tech working on my vehicle, is everything you want in a mechanic. I have already brought my work vehicle as well as my family vehicle in for some work because of that first experience. Overall A++++

Christina Grassman

★★★★★

a year ago

Such a friendly and accepting shop! Sam at the front desk was so kind in explaining everything and not being judgmental on my lack of knowledge of all things car related. They treated me and my son with such kindness it was a breath of fresh air! Will absolutely be making this my home shop and recommend this shop to everyone I know!

Chuck Dvorak

★★★★★

a year ago

Our GMC Sierra had a lifter failure and needed considerable engine work. We were very lucky to find a shop that was knowledgeable at working on these engines, and overall we had a great experience. Competent, excellent mechanics and staff who took the time to answer many questions and go over a variety of options. They really did a wonderful job and we would definitely return for future service and highly recommend them. A+

Wendy B

★★★★★

9 months ago

We were in a very tight spot at the beginning of our family vacation because our break light came on. We were leaking break fluid. Top Tier squeezed us in first thing Monday morning and saved our trip! We are so thankful. Great service from beginning to end.

Bria

★★★★★

a year ago

Top Tier Auto is the only place my partner and I will take our cars. It’s a small-business (which I love and respect), and it shows. They are highly knowledgeable, friendly, down-to-earth, fairly-priced, honest, and woman-owned! It’s the first car repair place I’ve ever looked forward to walking into, which is kind of unheard of, isn’t it? They have customers for life on our end, for sure!

Chris Everett

★★★★★

2 years ago

I spoke with Josh on the phone about installing a mid-pipe and exhaust for my M2C. He was super nice and was able to schedule me a couple days later. I dropped the car off in the morning and came back around midday to wait for it (Since that was the only time I had a ride). Josh stayed late to finish up the work so that I could take my car home that day. Excellent personal service and cool guy to talk to. It's what I expect from a smaller privately owned business.