Toy Shop

Herminia Hernández

★★★★★

12 years ago

This is hands down the best auto repair place in the Bay Area. Being a woman, I always feel nervous that an auto shop will try to take advantage of me, but Waylen (the owner) has always been honest with me. You may have a hard time reaching them on the phone since they are sooo busy, but once they have your car and know what's wrong with it, they go to work repairing the issue, in a reliable, honest, timely manner. Prices are more than reasonable and they do not try to upsell you anything you do not need. They will tell you (honestly) if they see something else on your car you SHOULD have serviced, and let you make the call on doing the extra work. This is car repair as it should be, not some slick fancy place with a posh waiting room.

Jane S.

★★★★★

6 years ago

Waylon is the best. He exemplifies excellence in service. Caring, courteous, communicative, and quick! They did a great job fixing my truck. Ill def be back and I would recommend everyone with a Toyota go to Toy Shop.

Rose Martin

★★★★★

8 years ago

Can't say enough good things about these guys. Knowledgeable, Fair, honest, SO helpful. They treat it as though it were their car/problem and so always help us avoid unnecessary expense. Once they even gave us a cheaper option (when a part they would have to order from Toyota had a sky high price tag) and sent us to someone else who could fix the problem without the part and saved us $1000!! I swear most of the time I bring the car in, they take hours and figure it all out, and report that it's nothing that requires expert labor. They give us back our car with some advice and with no charge, though they took time and space to figure it out for half a day! They have our undying loyalty from that alone. We recommend them to EVERYONE. And the owner is the kindest guy. We are so lucky to have them nearby in the City.

Linda Brummett-O'Hare

★★★★★

7 years ago

I am very happy with the service I received from The Toy Shop. Another shop quoted $1200 to repair my 2003 Toyota Echos air conditioning/compressor. They recommended that I just drive with the window down. I have been and was ready to continue. A friend recommended The Toy Shop. Didn't call just drove over. Got an appt for 3days later. Waylan was standing there at 0830 with a clipboard when I arrived. No charge to diagnose. Amazing! Very clean shop. Well lighted. Everyone polite! But here's the BEST thing. I'm an older lady and have been taken advantage of before in car repair. Waylan explained in clear descriptive words what was wrong, how he checked it out, would use a Toyota part, and that it was not my compressor!! Mentioned a few other minor maintenance issues that I approved. COST: $190.00. I'm only going here from now on! You cannot buy honesty, or earnest people. Thank you Waylan and staff!

James Watt?!

★★★★★

4 years ago

These guys are great. Had suspension upgraded (my parts) and upper and lower ball joints done, new radiator, 2 CV axles at various times. They always recommend OEM parts, not cheap aftermarket stuff. The only shop in SF I trust. Was just Googling their number and thought I'd leave a review. Work done right at a fair price with high quality parts.

Kenneth Hong

★★★★★

8 years ago

I usually work on my own car and absolutely hate it when I have to take it to a professional when either I don't have the time or the right tools. I can say that I have no hesitation bringing my vehicle back to this shop. They are honest and the prices are reasonable. The dealership would have cost me 2-3x more. The only drawback is that they are quite busy (likely because they are truly awesome), and they are usually booked 1-2 weeks in advance

A D

★★★★★

4 years ago

New customer. Positive experience. Walked-in to schedule appointment two weeks in advance. Good location (accessibility, along bus routes). Honest, hardworking, excellent (detailed) communication when they are actively working on your vehicle, and friendly. Sometimes they are busy and cannot answer the phone, but the quality of service and repairs are worth this minor issue. I felt like the service team and office cared about my vehicle and ensured all repairs were as requested. They equally communicated before, during, and after work was performed regarding the anticipated service(s). I noticed they treated all customers equally whether knowledgable about cars or not, or whether the customer was male or female (they are honest about what is needed and let you know that certain services may not necessarily be needed at the time; they give you an accurate understanding of your vehicle's status and all related repairs or conditions they come across). I saw a variety of vehicles being repaired from standard efficient Asian imports to premium luxury SUVs to vintage restored classic cars to a motorcycle. Definitely would recommend giving them a try.

Kerrington Cai

★★★★★

3 years ago

My Honda had an alternator issue and wasn’t starting over the weekend. After looking up neighborhood mechanics, I decided to get my car towed to Toy Shop since they had the highest reviews. Cody was great and I’m extremely happy with the quality of service I received + the reasonable price point. I dropped my car off on Monday, received a call back thoroughly explaining the issue Tuesday morning, approved the work to get my alternator replaced, and picked my car up later the same day. The alternator part was in stock so I had virtually no wait time. Definitely recommend Cody and Toy Shop.

Christopher Losinske

★☆☆☆☆

2 months ago

Is this place even open? I’ve called innumerable times to bring my Tacoma in and nobody picks up or returns calls

Natalie

★★★★★

2 years ago

Wayland is the best and so honest it’s refreshing to know that this shop won’t mess you over like some other shops do we won’t take any of our cars anywhere else, Yes at times it’s hard to get ahold of them. That’s because he’s working or trying to find parts for his loyal customers we don’t take any of the cars anywhere else anymore. He will look and search high and low for the right parts for you and your car. Give him a chance and if he doesn’t answer the phone, he doesn’t mind you walking in and making an appointment. He’s just that nice of a guy and very honest and so is everyone that works with him toy shop customer for ever Natalie and David

Spencer Small

★★★★★

7 months ago

Can’t say enough good things about this place. Thorough, honest, skilled… not to mention I get a free education from Wayland every time I visit. Best shop in town.

Thomas San Francisco

★★★★★

Edited 9 months ago

The reasons for high quality work and reasonable costs is the owner Wayland who is both a great mechanic and caring one. He'll go out of his way to provide the highest quality service without compromise while keeping costs reasonable and in the control. He is very busy so making an appointment is mandatory. Though on occasion he'll provide service in emergencies by working late after closing.

Annie White

★★★★★

a year ago

I cannot recommend the Toy Shop enough! Wayland is a phenomenal mechanic who is honest, trustworthy, reliable, and knowledgeable. He goes above and beyond each time he has helped me with my car. The Toy Shop is also very reasonably priced. I will never bring my cars anywhere else, the Toy Shop is the best in the business!

Rahim D

★★★★★

a year ago

Wayland and his team are terrific! I took my car in for a seemingly straightforward O2 sensor replacement. However, Wayland found that the sensor was seized (this is a common problem for old cars) and would require more work than expected. He walked me through the details of the problem, why it happened, and the best/worst case scenario. In the end, because he took his time to remove the old sensor, we were able to avoid the worst case scenario!

Nicolaas Drapanas

★★★★★

9 months ago

Wayland is one of the most thoughtful guys I know and the Toy Shop team knows what they’re doing. I have an 2002 4Runner. They’ve taken good care of her for me while being honest with service and fair with price. Thank you!!

Stephany Hall

★☆☆☆☆

a month ago

Ive only seen good reviews so I was excited to have him work on my 07 hybrid camry, but when my check engine light/ check hybrid system light turned on i took it over there to have him check the codes he fibbed and said he doesnt have a scanner, haha he told me to go to oreillys!? i told him in the past i went there and their scanner wouldnt show hybrid system codes, he said "well it should". :( i am very upset, i guess he has enough bussiness because if he wanted my bussiness he would have scanned my car. Its with a very heavy heart i give him 0 stars and have to look elsewhere for a toyota mechanic.

Kevin Lam

★★★★★

2 months ago

Been coming here for a long time and I honestly wouldn’t take my cars anywhere else. Super honest local shop with fair, competitive prices and no BS. I bring all of my family’s cars here and they always do solid work and take good care of us. Everyone’s friendly, straightforward, and you actually feel like they have your best interest in mind. If you’re looking for a trustworthy mechanic, this is the spot.