Toyota of Longview

gabby godwin

★★★★★

a month ago

Rashad….. I’m genuinely so thankful that I had the opportunity to work with a salesman as great as you. I came into the dealership with very low hope of walking out with a vehicle, and Rashad did absolutely everything he could to help me out and get me approved for the vehicle I wanted. He answered any questions I had and worked out any bumps in the road along the way. Mason was great as well and was a huge help with getting approved. I would highly recommend Toyota of Longview!

William Netherland

★☆☆☆☆

3 months ago

Set up an appointment for 11:30 am today. Specifically told them I’d be waiting on the car to have the recall done. Was told 45 minutes to an hour at most. When I arrived at 11:20 to check in, was told that they’d get to my car ‘sometime this afternoon’. Said the appointment was just to drop the car off. When I quizzed them. I was told they were short-handed and that they were backed up. Why couldn’t they give a courtesy call beforehand? They knew they weren’t going to be able to honor my appointment well before 11:20 am! I drove 40 miles to keep my end of the deal. Bad deal they wouldn’t keep theirs. This is the 2nd time this has happened to me here. So, honestly, it’s my fault for trusting them again. I’ve been using Classic in Tyler with great results, and I’ll continue that moving forward! They’ve done a great job each time I’ve used them, so I’ll just consider this a lesson learned.

Arely Reyes

★★★★★

3 weeks ago

Astin Henry was an amazing sales person! He was patient and understanding of all aspects of the buy. He took into consideration what we were looking for and made us feel comfortable throughout the whole buying experience. Come see Astin for your next vehicle purchase!

K. Clynch

★★★★★

Edited a month ago

Bought a new Tacoma in 2021 and was happy with the transaction and service, so I bought a more expensive 2025 model. I discovered the top had been damaged during transport and, despite the fact that they acknowledged it, they refused to make it right and repair it. I was planning a 3rd Tacoma from them but will not buy from a dealer who doesn't stand by its vehicles. Their relationship with the transport company is more important than customer satisfaction. Very disappointing. UPDATE I received a response from Mr. Ortiz almost immediately after posting this review. He was extremely concerned and cared that I had a good experience with Toyota. I had an appointment less than a week after he contacted me to repair the top of my truck. It was repaired in a few hours. I am changing my stars because he has restored my faith in the dealership.

William Palmer

★☆☆☆☆

Edited 3 months ago

They let me drive off with a bent rim. It took two trips but they didn't make it right they are gonna get an Oem rim. I wish I had been informed before I drove off. Also my Nissan connect is obsolete. I wanted a car I could remote start from inside the house. But the car itself I like just let down a little. Be careful in the end you are on the hook 4 to 6 years. Pull out a calculator. Punch in the payment and see what the grand total you're going to pay for your car is going to be. Because I was supposed to get a specific interest rate and when I punched in the payment they were going to hook me with it was twice the interest rate promised but we solve that, but it was still 2 percent above promised price. Use a amortization schedule it will tell you what the pay should be with the interest rate promised. And you want get a paper copy of your warranty or your financial documents they hand you a thumb drive and give you home work. Lol come on now . Update I took video of the salesman and the manager along with service . I will be posting it to YouTube and Facebook. They flat out lied to my face!!!!!

Heather Carter

★★★★★

a month ago

My wife bought a Rav4 from Otis White! He and his wonderful team made sure we got everything we wanted. Thanks so much Toyota of Longview.

Scott Hinton

★★★★★

a month ago

Toyota of Longview has been one of the best experiences I’ve had at any service center ! My adviser Chris was exceptional the shop manager Terry was awesome and extremely good at diagnosing issues and a repair for that issue. The service manager Zale is by for the best manager I’ve ever dealt with! He is truly looking out for his customers! He is accessible and knowledgeable! I will always do all my services with Toyota of Longview ! Awesome experience from advisor to service manager!

Oleg Shteyman

★★★★★

a month ago

All the staff at Longview Toyota have been absolutely incredible! I have to give the biggest praise to Chris, the assistant service manager. He guided me on the best steps to take and broke down all the maintenance needs for my newer vehicle at its 50k recommended maintenance. He helped me get a loaner while they took beautiful care of my vehicle. He was patient and very informative. I would give Toyota of Longview ten stars if I could because of him.

Nathan Firmin

★★★★☆

2 months ago

My sales rep Kris was awesome. This was really a straightforward car buying experience. There are the ubiquitous finance department maneuvers, but prices were reasonable and fair. Fees were easy to understand and reasonable. I will check with them first for my next car. Highly recommended.

Trevin Hazel

★★★☆☆

a month ago

Starting with the positive: Lane in the service department was great. Took care of me from a customer care perspective after many frustrations. He even reached out via text to give updates. Unfortunately, the negatives are overwhelming. 1) Appointment times have to mean something. For a noon appointment to fix an already-diagnosed issue, my car shouldn't sit an hour and a half before someone looks at it. That is just poor appointment/personnel/task management. People plan their days around appointment times. Plus or minus 15 minutes is one thing; hours is another. When I walk in for a 1 PM appointment for a one-hour service, "we *might* have it ready by 6" shouldn't even enter into the equation. 2) When I say I'm waiting for the car and not dropping it off, there is no reason the work should get done and I shouldn't be told my car is out there. My truck was finished for 2 hours, and it took me inquiring about it sitting there before they told me it was ready. 3) I told the customer service guy (not Lane) that before any work was done, it had to get approved by the insurance company. I said it several times. He made no such effort or communication with the tech team, and work commenced and parts were ordered before communicating with the insurance company. Fortunately, Lane stepped in to get everything paused and approved the correct way. 4) I sat and watched person after person with appointments get surprised with "it will be 3 or 4 hours" for work, including basics like oil changes and tire rotations. If you can't meet appointment timelines for predictable work, then you need to adjust your scheduling timelines. The only reason I'm give a 3 star instead of a two is because Lane went above and beyond for my service on several occasions.

Kimberly Brooks

★★★★★

a month ago

I had a wonderful experience at Toyota of Longview. From the moment I walked in, the staff was welcoming, professional, and truly focused on helping me find exactly what I needed. The sales team was knowledgeable, patient, and never made me feel pressured. They took the time to answer all of my questions and made sure I understood every step of the process. The financing department was just as helpful, working hard to get me the best deal possible and explaining everything clearly. The entire process was smooth, efficient, and stress-free. Customer service truly stands out at Toyota of Longview. They made me feel valued and appreciated, not just like another sale. I highly recommend them to anyone looking for a vehicle and a dealership that genuinely cares about its customers! Facebook name Shaunte Johnson from Chapel Hill ,Tx

Danielle Brown

★★★★★

a month ago

I recently went in to trade in my Equinox, and Erick was friendly, professional, and respectful throughout the entire process. He listened to what I needed and helped me find exactly the right vehicle without ever pressuring me into something I didn’t want. The whole experience took about four hours, but it honestly didn’t feel that long at all. Thank you so much for all your help in getting me into a more dependable and reliable car!

Hayleigh Saurage

★★★★★

a month ago

I highly recommend Tristan as your sales professional. Although we live nearly four hours away, we chose to make the drive because he made the entire process exceptionally easy, transparent, and enjoyable from start to finish. His communication was clear, timely, and thorough, which gave us confidence every step of the way. He went above and beyond to ensure everything was prepared and seamless upon our arrival. What could have been a long and potentially stressful experience turned out to be smooth and efficient, thanks to his professionalism and dedication to customer service. If we ever need another vehicle in the future, we would absolutely make the drive again just to work with him. Montavian was also wonderful to work with—courteous, knowledgeable, and equally committed to providing a positive experience. If I could give 10 stars, I absolutely would. Highly recommend this team to anyone looking for an outstanding car-buying experience.

Wes Bell

★★★★★

5 months ago

Tristen was awesome to deal with. Very knowledgeable polite and professional. This was my second vehicle from this dealership. After the sale I still received the same great service when I had questions about some of the new technology of the Tacoma. I will definitely buy here again!

Caitlyn Wilson

★★★★★

6 months ago

If you’re in the market for another vehicle, I highly recommend Mason Lindamood! I have used him for my last two vehicles and have had the smoothest, easiest experience both times. So much so that even after recently moving, I still travelled over an hour just to use him. He put up with my constant indecisiveness and tight wallet with grace. He got me in a vehicle I loved and in a price range I needed. AND not only did I walk away with a new vehicle, so did my husband. My husband was in need of a more reliable truck but the numbers weren’t quite right for him. Mason worked tirelessly to get him in the right truck for the right price, without skimping on safety or features. And if you weren’t already convinced, Mason delivered the truck to him! My husband works 48 hour shifts as a firefighter and is in school full time, so his schedule wasn’t allowing him to make it to the dealership any time soon. Mason was willing to drive over an hour, after a long day, to bring my husband his truck. To say we are grateful is an understatement. If you want the best, you’ve got to see Mason! I promise you won’t be disappointed!

Jasmine Zaragoza

★★★★★

3 weeks ago

Colton made our car buying experience so easy and stress-free! He was very friendly, patient, and took the time to answer all of our questions without making us feel pressured. He made sure the whole process went smoothly from start to finish and helped us find exactly what we needed. We really appreciated his professionalism and great customer service. Highly recommend asking for Colton if you’re shopping here!

Shaj Mathew

★★★★★

a month ago

I had an excellent experience purchasing my new Crown Signia Limited from Astin Henry. Making the drive from Dallas was worth it—they kept every promise and honored all their commitments. Astin even went above and beyond by helping me return my rental car before the agency closed. Outstanding vehicle, trustworthy dealership, and genuinely great people. Highly recommend!