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About Business
For professional Car Repair care in Naperville, IL, Naperville, look no further than Toyota of Naperville Service. Their team excels at delivering top-tier results for Auto repair shop, Brake shop, Mechanic and related Car Repair needs. Their customer-centric approach has earned them a 3.9/5 rating based on 29 pieces of feedback. They have become an integral part of the Naperville, IL community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Naperville, Toyota of Naperville Service is ready to assist with your next project or repair.
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Google Reviews
Reviewer
★★★★★ I had an early appointment at 7:30 for my car’s first service. I arrived on time and was greeted by Aron Torres, who seemed ready and waiting for me. I asked him about the process for the first service, and he explained everything step by step. Since I mentioned I’d be waiting, he showed me to the customer lounge, where complimentary pastries were available. About 20 minutes later, I received a text with a link to the car’s initial inspection video. Another 30 minutes after that, Aron came over to let me know the service was complete. The whole process was quick and smooth.
Almaz Dzhetygenov
★★★★★ I would like to express my sincere appreciation to Kyle at Toyota of Naperville. To be honest, I was genuinely shocked by the level of service I received. I have previously serviced my vehicle in Texas, and I have never experienced this kind of customer care, professionalism, and attention to detail. Kyle treated me not just as a customer, but as a valued guest. His communication was clear, respectful, and proactive, and he showed genuine care and responsibility throughout the entire process. This level of service sets a standard that, in my opinion, should be adopted across all Toyota dealerships. If this is considered “normal” service at Toyota of Naperville, then I am truly impressed. However, if this experience was largely due to Kyle personally, then I believe his leadership and approach clearly exceed the role of a Service Advisor. From a customer’s perspective, Kyle demonstrates the mindset, accountability, and professionalism of a Service Manager. Toyota of Naperville is fortunate to have someone like Kyle representing the brand. This experience has significantly strengthened my trust in Toyota service. Thank you for an outstanding experience.
Michael Chen
★☆☆☆☆ DO NOT GO HERE AND DO NOT LET YOUR FRIENDS/FAMILY MEMBERS GO HERE. They will scam you and overcharge you for ridiculous unnecessary services. They will suggest services that take 5-10 minutes and charge you for $100-300 dollars of labour per instance and 5x the cost of parts. A bottle of fuel injector cleaner costs no more than 20 dollars and as little as 10 dollars and takes at most an hour or as little as 20 minutes of just leaving the car running, yet my friend was charged 120 dollars for parts and 160 dollars for labour! All services which they never suggested to me, and likely only suggested because they knew that their target knew nothing about car maintenance. They charged them almost 300 dollars for rodent deterrent! You cannot seriously tell me that spraying a 15 dollar bottle of rodent repellent and 20 minutes of spraying is worth 300 dollars! Overall a bill of more than $1000 dollars for a routine maintenance that will cost you $100 at a legitimate shop! This place is predatory tactics in action. If you aren't confident in knowing the costs of car maintenance and what your car actually needs, don't go here. Go to an actually reputable independent shop that isn't full of wolves looking to take advantage of you.
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