About Business
Residents of Naperville, IL, Naperville have long trusted Fair Oaks Ford for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Ford dealer, Car dealer or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.6/5 rating with 3534 reviews. Throughout Naperville, and particularly in Naperville, IL, Fair Oaks Ford is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Fair Oaks Ford for any Car Repair inquiries or to schedule a visit to their Naperville, IL facility.
Google Reviews
June Lyn
★★★★★
2 months ago
Prior to owning a Ford, I used to dread when I had a deal with the dealership.This has been such a a different experience experience for me. I very much appreciate how much my service advisor Trevor Williams consistently keeps me informed about my vehicle. I now feel comfortable when dealing with the dealership.
Finus Douglas
★★★★★
Edited 5 months ago
Loved working with the Sales Team at Fair Oaks Ford to learn more about the F-150 Line Up! Both Niko Gofron and Alyssa Pacella were very knowledgeable and professional. I ultimately decided on a F-150 Lightning to cut our gas costs and our family couldn’t be happier!
Ken Sterling
★★★★★
a month ago
We recently purchased a F250 super duty from Fair Oaks. Mike Hill was great to work with. He cared about our experience and after some negotiating we arrived at the right price. I would definitely go back for future purchases.
Kim Kasallis
★★★★★
2 months ago
Just bought my 2026 Explorer with Jose Santiago, and it was all around a wonderful experience. He spent a great amount of time with me today, has vast knowledge of Ford products, very competitive in his pricing and all around wonderful man to deal with. Sam, the GM and Baidge F&I also great and pleasant to deal, with highly recommend this dealership!
Katia Schneider
★★★★★
Edited 2 months ago
I wanted to take a moment to express my sincere appreciation for the outstanding service I received during my recent visit. From the moment I arrived, the team was welcoming, attentive, and highly professional. The entire process was smooth and transparent, and I truly felt that my needs were understood and prioritized. The quality of the work and the clear communication throughout made a big difference, and I left extremely satisfied with the experience. Thank you for your dedication to great customer care. Please extend my thanks to everyone involved—I will gladly recommend your dealership to others and will continue to choose you for future service needs.
Renee Edwards
★★★★★
4 months ago
I cannot say enough great things about my experience. It was top-notch customer service all the way across the board. Our salesman - Serafin - was amazing. He was highly knowledgeable of the vehicles we were looking at. We felt absolutely no pressure on picking one car over another or to even make a decision that day. He was amazing!! Bob gave us some great laughs. Moe made us feel right at home. Erik was very helpful in answering some finance questions. One of the absolute best experiences I have ever had at a dealership. It could not have gone any smoother. I highly recommend!!! I would give them 100 stars if I could.
Brett
★★★★★
2 months ago
Outstanding Experience with Alyssa – Highly Recommend Fair Oaks Ford! We recently purchased a new Ford Escape Hybrid from Fair Oaks Ford, and we couldn’t be happier with the entire process. After a frustrating experience at another dealership where we got no help or service at all, we decided to give Fair Oaks a try – and we are so glad we did! Alyssa was our salesperson, and she was absolutely fantastic. She was knowledgeable, patient, and genuinely cared about finding the right vehicle for our needs. No pressure, no games – just straightforward, honest help from start to finish. The whole team at Fair Oaks made the buying process smooth and enjoyable. We are loving our new Escape Hybrid – it’s exactly what we wanted! If you’re in the market for a Ford, do yourself a favour and go see Alyssa at Fair Oaks Ford. They’ll treat you right. 5 stars all the way! Now the whole team needs to treat themselves and try some fair dinkum Aussie food at Reds Rolls in Roselle IL.
Michelle Lilly
★★★★★
2 months ago
We had a great experience. The sales team was honest and responsive, and very kindly answered the many, many questions that we asked about purchasing a Mach-E. We worked with Noel Schlueter who was extremely knowledgeable about the car we drove, as well as the other options. He has a great sense of humor, which made our very long visit more pleasant. We walked out the same day with a fair trade-in and a car that we love!
E Markham
★★★
☆☆
a month ago
Unfortunately don't know anyone's names but we came to test drive a csr to see if we even liked it. The sales guy who helped us was amazing and did great. After test driving it we told him it was way out of our budget but we'd be open to seeing other vehicles in our budget. Then their overall boss came over and talked to us about doing financing. That was not something we were interested in at all we wanted to pay cash. We told him this multiple times at one point he even said " wow all you say is no " we understood his point of getting a better car for more money but that was not something we were open to. Then another employee came over and talked to us later he was pretty good and showed us available options in our price range
Christina Skarbek-Karakourtis
★★★★★
3 months ago
This is my 3rd car that I purchased from Fair Oaks Ford in Naperville. I always got what I wanted and the customer service is top notch. They meet and greet you at the door to make sure someone is taking care of your questions and request. This week I purchased my Second Bronco Sport and I love it. I looked up all the cars available what features I needed and made an appointment with the person who I spoke to over the phone. They had several year end special incentives which were also inviting. I saved on what is known as a trade-in tax credit. Because I keep going back to the same dealership, I get the taxes back from my last purchase and the credit is applied to my new car. Who knew? I also had the same Credit Manager as before and they quoted one price for interest and when we were through he was still calling around to see if he could get me a better rate and he did. They work hard at making you happy and I appreciate each and every time. I recommend the highly.
Rob Zuiker
★★
☆☆☆
a month ago
Loved our sales rep Niko Gofron, and you will, too. Highly recommend him, as he's a young adult busting his butt and working hard. Outside of him, the dealership tried to convince me that the vehicle price offered very clearly online was not the actual price, and that the actual price I'd have to pay is higher, and then argued with me about it until I refused to talk to them anymore and told them I was no longer interested. After that, they said I could have the vehicle at the price offered online. Absolute nonsense, and a clear bait and switch. I wasn't even asking them to come down from what's listed as the price on their website. The warranty sales push was then far above and beyond reasonable, and the worst and most aggressive I've ever encountered in my 38 yrs of buying vehicles. I told the person I had no interest in an extended warranty and he spent a solid 20-30 mins pushing, coaxing and then actually coming across as if he was shaming me for not taking it and implying I'm not making an intelligent financial decision. Look, I appreciate these warranties and understand that they serve certain consumers very well, but he wouldn't accept my "no thanks" after explaining it wasn't something I needed. Overall, I'll never set foot in this place again unless forced, and I hope that our sales rep Niko finds a better and more accommodating place to work in the future. It's kind of a shame, because they had a nice selection of vehicles.
Bex Bee
★★★★★
2 months ago
This was an absolutely wonderful experience. We purchased a used Kia from Fair Oaks Ford. Jack (sales)and Eric (finance) were amazing. I was really dreading the car buying experience. We had some previous terrible experiences trying to get a car from other dealers that gave us a huge runaround and wasted our time. From the minute we connected with Fair Oaks, it was a professional transaction. The car was in stock and it was exactly as described. They went above and beyond to make sure that we would be happy when we showed up. The staff was honest and transparent with information. It was a great experience from beginning to end. I would definitely buy from them again.
adam clare
★★★★★
2 months ago
I had a great experience at Fair Oaks Ford thanks to Jose and Giovanni. Jose made the buying process smooth, straightforward, and stress-free from start to finish. He was honest, transparent, and never pushy, which I really appreciated. Giovanni, the used car manager, was equally great—he communicated with me via email before I went in and made sure we could get the deal done. He helped take care of a few issues I had with the vehicle and made sure everything was handled properly. Both of them were easy to work with, upfront, and genuinely cared about making sure I was satisfied. I highly recommend Jose and Giovanni to anyone looking for a car. They both were fantastic throughout the whole process making it smooth and straight forward! Excellent service all around. I will definitely be back for my next purchase!
Henry
★★★★★
a month ago
Top Dealer! Overall pleasant experience, When it comes to professionalism and hospitality. Fair Oaks is ranked among the best. Special thanks to Mehran Khamisi, for all the hospitality, I received. Definitely your best choice for any inquiries.
Charie P
★★★★★
3 weeks ago
OMG, I had the best experience yesterday. After a bad experience with the Valparaiso, IN. Currie Auto. My Sales Specialist was Israel Espinosa. He was very professional and knowledgeable about the vehicles. His manager Jeremy Gallagher discussed financing and assured me that he could find a solution to what I was asking. With their amazing service, I purchased a vehicle. I would give them 10 stars. This is my fourth purchase. By far the best experience.
Sapphire Ochoa
★★★★★
5 months ago
I had an amazing experience working with Serafin! He went above and beyond to help me buy my new car. From the moment I arrived at the dealership, he made the process smooth and stress-free. Serafin was knowledgeable, patient, and made sure I got exactly what I wanted within my budget. He answered all my questions and made sure I felt confident about my purchase. I highly recommend asking for Serafin if you’re looking for great service and a trustworthy salesperson! I will definitely be recommending everyone to him, thank you for everything once again Serafin
Melissa Chew
★★★★★
2 weeks ago
We recently purchased a Ford Bronco Sport for our teenage daughter and we had a great experience working with Niko. The entire process was smooth from start to finish. He was friendly, attentive, informative, and very easy to work with, making sure all of our questions were answered and that we felt comfortable. His customer service was excellent, and he made what could have been a stressful purchase feel simple and straightforward. We truly appreciate his professionalism and would definitely recommend Niko and Fair Oaks Ford to anyone looking to buy a vehicle.
Anthony Caruso
★★★★★
a month ago
Had a good experience overall at this dealership. I felt like the vehicle was priced decent to begin with and the salesmen was friendly and knowledgeable. It still takes too long to buy a car but other than that all good.
Victor Mariano
★★★★★
3 weeks ago
Purchased my 2025 Bronco Big Bend from Alyssa at Fair oaks Ford, Fantastic person to work with. Alyssa listens to what you need and works with you to get the car you want! Very happy with my sale and love my Bronco! Alyssa is your person ifnyour looking for a vehicle!
Lou Lou
★★★★★
2 months ago
I highly recommend Fair Oaks Ford!! I felt welcomed from the second I walked in even though I made it clear I was just browsing. Well, turns out I found what I was looking for serendipitously! I told Jack what I wanted and within minutes he found just what I was looking for. He was very professional and knowledgeable and helped me do a thorough inspection of the car. He took his time helping me get a good deal and made sure I knew the next steps and how to finalize the deal. Though most the staff are young they are careful, professional, and friendly! I’m so glad I found my new car here!! Thank you!!
