Bill Jacobs BMW Service & Parts Center

JIM RYAN

★★★★★

6 months ago

The service was once again excellent. My service Rep was Donnie and he did a great job! My car required emergency service and, with no notice, Donnie got my car in immediately and repaired quickly. I appreciate Donnie’s professionalism and the work of the Bill Jacobs service team.

Sally

★★★★★

6 months ago

Jeff was great at communicating with me about my car. He was even able to get my car ready earlier than quoted which was greatly appreciated! Brian did a nice video of my multi point inspection on my car as well. Thank you both for the great service.

D Woodhouse

★★★★★

2 months ago

My third vehicle from Bill Jacobs. Service is exceptional. Very professional. Love that service takes time to explain and provide one on one attention to each service need. Thank you Jeff!

David Faller

★★★★★

2 months ago

Our car broke down close to this dealership. It was our first experience with them. Jeff in the service area was great. He organized a loaner, liaised with our extended warranty carrier, and kept us informed throughout the process.

Andrea Nussbaum

★★★★★

5 months ago

Everyone at Bill Jacobs BMW is amazing to work with! Bought a vehicle and worked with Maggie who is very knowledgeable and made the sales process easy. April in finance was also a pleasure to work with. She had everything ready to go and we were done in a jiff. Brought the car in for service and Brendon was amazing and kept me posted on the progress. Great communication and super experience... everything well orchestrated! Thank you!

Ed Marr

★★★★★

Edited 2 months ago

Easy in, easy conversation with my service writer, Jeff H. and the work done properly. Jeff understands my needs and gets it done. Thank you for your good service.

Weezy Touil

★★★★★

a month ago

Jeff Hulsebus is the Tech I get to work with! He was very professional, attentive, informative, and very productive! Out of all the BMW dealers I’ve done business with this is the best one so far, I’d recommend getting service done with them!

Anoop Kulkarni

★★★☆☆

a month ago

Lately this dealership has been very corporate like. Advisors always act busy and only want to send you texts. Very restrictive on loaners. I get better service on my 2012 Acura than 2025 BMW - can talk to a real person quite easily. I had a check engine light on my new vehicle and no one could give me a timeframe for even diagnosing it

Richard Altman

★★★★★

a month ago

After an issue with my engine and a service engine soon light, Jeff Hulsebus, my Service Advisor got me in for service right away. He also helped with parts and my military discount. 5 Stars to Jeff and the great mechanics at Bill Jacobs BMW!

Luis Castro

★☆☆☆☆

11 months ago

I am super disappointed with the quality of work I got from the service department for a basic oil change on my 2018 X5 35d. I took the car after the oil change and as I am getting home, the low oil pressure warning light goes off. The car is out of warranty and money is tight so I park the car until I can get to it. I Google the symptoms and narrow it down to the oil filter or oil pressure sensor. I take the oil filter lid off and BOOM there is the issue. The technician installed the filter incorrectly causing the issue. I replaced the filter....PROPERLY....and no more oil pressure issue. To pay over $500 for the oil change package and get this is absolutely ridiculous. The sad part is that I really like my service advisor! Unfortunately, he is not the one that does the repairs. This negligence is unacceptable and really should never happen.

Lane B

★★★★☆

Edited a month ago

My BMW service advisor, Jeff, made sure to thoroughly explain and guide me through the service process. He made sure to recommend only the needed services and save me money on ones that were not necessary, indicating he is very honest. I was provided with a Lyft from and back to the dealership when my car was ready, free of charge. Lastly, they washed my car which was a nice touch. However, I want to note that if you plan to get your transmission serviced for a fluid change, do it at a separate certified BMW/Euro mechanic because it will be cheaper and they will actually replace your transmission pan with the new filter unlike Bill Jacobs BMW where they are supposed to but did not. It's a bit disappointing to be honest especially with how expensive the service was.

Ilya Klyachenko

★★★★★

2 months ago

Jeff has always been most helpful!! Always 5 star customer service working with him especially.. everyone here at the Naperville location is great tho and the mechanics do great work

Turker “Turk” Budak

★★★★★

2 months ago

I took my 2024 BMW X5 for a winter tire change and rotation. Jeff did an awesome job taking care of our needs and went above and beyond by identifying a front suspension problem and taking care of it for our safety. I recommend Bill Jacobs service team strongly and particularly Jeff; he is the best!

Sania Ali

★★★★★

2 months ago

I'm always happy with my service. Jeff did a great job at keeping me updated on what is needed on my vehicle. He is very knowledgeable and easy to work with. Highly recommended!

Gayle

★★★★★

3 months ago

Both the Bill Jacobs Dealership and especially my Service Advisor Jeff Hulsebus deserve a 5 star review. Jeff always has gone the extra mile to ensure my satisfaction with the services they've provided. He's always been honest and caring and just a pleasure to deal with.

Alex Carpenter

★★★★★

2 months ago

Had an excellent experience working with Jeff to get repairs done on our vehicle. Scheduling on the app was easy and follow up was prompt. We will definitely be back to Bill Jacobs for service in the future.

Ron Abrenilla

★☆☆☆☆

4 months ago

I called the Bill Jacobs BMW Naperville service department to request tow service for my car, which had a completely flat tire caused by a screw puncture. The advisor I spoke to, named John, was rude and dismissive throughout the call. I explained that my car has 20" wheels and the tire was at 0 psi, so even though it has run-flat tires, I was worried about damaging the rims if I drove on it. Instead of offering helpful guidance, he sounded annoyed and spoke to me in a condescending tone, even saying “Are you not understanding?” and “Oh my God.” That kind of attitude is completely unacceptable, especially when customers are calling for help. I expected patience and professionalism from a BMW service advisor, not disrespect. This experience left a negative impression and does not reflect the level of service a BMW owner should receive.