About Business
Bill Jacobs BMW Service & Parts Center is a highly-reputable Car Repair service provider based in Naperville, IL. Bill Jacobs BMW Service & Parts Center covers all facets of the Car Repair industry, with a focus on Car repair and maintenance service, Auto repair shop, Brake shop. With over 464 reviews and an average rating of 4.9/5, Bill Jacobs BMW Service & Parts Center is a trusted name in the industry. Their presence in Naperville, IL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Ron Abrenilla
★
☆☆☆☆
4 months ago
I called the Bill Jacobs BMW Naperville service department to request tow service for my car, which had a completely flat tire caused by a screw puncture. The advisor I spoke to, named John, was rude and dismissive throughout the call. I explained that my car has 20" wheels and the tire was at 0 psi, so even though it has run-flat tires, I was worried about damaging the rims if I drove on it. Instead of offering helpful guidance, he sounded annoyed and spoke to me in a condescending tone, even saying “Are you not understanding?” and “Oh my God.” That kind of attitude is completely unacceptable, especially when customers are calling for help. I expected patience and professionalism from a BMW service advisor, not disrespect. This experience left a negative impression and does not reflect the level of service a BMW owner should receive.
Alex Carpenter
★★★★★
2 months ago
Had an excellent experience working with Jeff to get repairs done on our vehicle. Scheduling on the app was easy and follow up was prompt. We will definitely be back to Bill Jacobs for service in the future.
Gayle
★★★★★
3 months ago
Both the Bill Jacobs Dealership and especially my Service Advisor Jeff Hulsebus deserve a 5 star review. Jeff always has gone the extra mile to ensure my satisfaction with the services they've provided. He's always been honest and caring and just a pleasure to deal with.
Sania Ali
★★★★★
2 months ago
I'm always happy with my service. Jeff did a great job at keeping me updated on what is needed on my vehicle. He is very knowledgeable and easy to work with. Highly recommended!
Turker “Turk” Budak
★★★★★
2 months ago
I took my 2024 BMW X5 for a winter tire change and rotation. Jeff did an awesome job taking care of our needs and went above and beyond by identifying a front suspension problem and taking care of it for our safety. I recommend Bill Jacobs service team strongly and particularly Jeff; he is the best!
Ilya Klyachenko
★★★★★
2 months ago
Jeff has always been most helpful!! Always 5 star customer service working with him especially.. everyone here at the Naperville location is great tho and the mechanics do great work
Lane B
★★★★
☆
Edited a month ago
My BMW service advisor, Jeff, made sure to thoroughly explain and guide me through the service process. He made sure to recommend only the needed services and save me money on ones that were not necessary, indicating he is very honest. I was provided with a Lyft from and back to the dealership when my car was ready, free of charge. Lastly, they washed my car which was a nice touch. However, I want to note that if you plan to get your transmission serviced for a fluid change, do it at a separate certified BMW/Euro mechanic because it will be cheaper and they will actually replace your transmission pan with the new filter unlike Bill Jacobs BMW where they are supposed to but did not. It's a bit disappointing to be honest especially with how expensive the service was.
Luis Castro
★
☆☆☆☆
11 months ago
I am super disappointed with the quality of work I got from the service department for a basic oil change on my 2018 X5 35d. I took the car after the oil change and as I am getting home, the low oil pressure warning light goes off. The car is out of warranty and money is tight so I park the car until I can get to it. I Google the symptoms and narrow it down to the oil filter or oil pressure sensor. I take the oil filter lid off and BOOM there is the issue. The technician installed the filter incorrectly causing the issue. I replaced the filter....PROPERLY....and no more oil pressure issue. To pay over $500 for the oil change package and get this is absolutely ridiculous. The sad part is that I really like my service advisor! Unfortunately, he is not the one that does the repairs. This negligence is unacceptable and really should never happen.
Richard Altman
★★★★★
a month ago
After an issue with my engine and a service engine soon light, Jeff Hulsebus, my Service Advisor got me in for service right away. He also helped with parts and my military discount. 5 Stars to Jeff and the great mechanics at Bill Jacobs BMW!
Anoop Kulkarni
★★★
☆☆
a month ago
Lately this dealership has been very corporate like. Advisors always act busy and only want to send you texts. Very restrictive on loaners. I get better service on my 2012 Acura than 2025 BMW - can talk to a real person quite easily. I had a check engine light on my new vehicle and no one could give me a timeframe for even diagnosing it
Weezy Touil
★★★★★
a month ago
Jeff Hulsebus is the Tech I get to work with! He was very professional, attentive, informative, and very productive! Out of all the BMW dealers I’ve done business with this is the best one so far, I’d recommend getting service done with them!
Ed Marr
★★★★★
Edited 2 months ago
Easy in, easy conversation with my service writer, Jeff H. and the work done properly. Jeff understands my needs and gets it done. Thank you for your good service.
Andrea Nussbaum
★★★★★
5 months ago
Everyone at Bill Jacobs BMW is amazing to work with! Bought a vehicle and worked with Maggie who is very knowledgeable and made the sales process easy. April in finance was also a pleasure to work with. She had everything ready to go and we were done in a jiff. Brought the car in for service and Brendon was amazing and kept me posted on the progress. Great communication and super experience... everything well orchestrated! Thank you!
David Faller
★★★★★
2 months ago
Our car broke down close to this dealership. It was our first experience with them. Jeff in the service area was great. He organized a loaner, liaised with our extended warranty carrier, and kept us informed throughout the process.
D Woodhouse
★★★★★
2 months ago
My third vehicle from Bill Jacobs. Service is exceptional. Very professional. Love that service takes time to explain and provide one on one attention to each service need. Thank you Jeff!
Sally
★★★★★
6 months ago
Jeff was great at communicating with me about my car. He was even able to get my car ready earlier than quoted which was greatly appreciated! Brian did a nice video of my multi point inspection on my car as well. Thank you both for the great service.
JIM RYAN
★★★★★
6 months ago
The service was once again excellent. My service Rep was Donnie and he did a great job! My car required emergency service and, with no notice, Donnie got my car in immediately and repaired quickly. I appreciate Donnie’s professionalism and the work of the Bill Jacobs service team.
Renee Maeweather-Reed
★★★★★
a month ago
Jeff H was my car care representative and as usual he was professional. He discussed regular maintenance needed on my vehicle as well as the recall service that was needed on my vehicle.
Ramiz Mammadov
★
☆☆☆☆
2 months ago
My brother owns a 2022 BMW X5 and brings it to this service regularly. Every single visit, a new problem suddenly comes up. I honestly can’t tell if this is intentional or just extremely poor workmanship. Each time, the bill is $1,000–$2,000. What’s worse is that even after they “fix” something, new or repeat issues appear shortly after. This experience has completely turned me off from BMW.
James Caruso
★★★★★
Edited a year ago
First rate service as always from Jeff H and the entire team! Thank you! There is no better BMW dealership than Bill Jacobs BMW Naperville. Back for another service appointment and Jeff, as usual made it an seamless, amazing comfortable experience. Jeff is a personable, professional, affable/approachable, helpful, humble, and friendly service leader who you could tell is a favorite of the customers. Love coming to Bill Jacobs BMW and Jeff is one of the top reasons. I am equally grateful to all the mechanics here and everyone who gets the job done for the customers.
