Google Reviews
Megan Johnson
★★★★★
a month ago
Just bought my 2026 4Runner from Toyota of Surprise and I couldn’t be happier!! Kim Heren was AMAZING. She made everything so easy, explained every detail clearly, and her communication was exceptional. I never felt pressured — just supported and informed the entire time. David Hernandez, the manager, was just as incredible. He truly went above and beyond to make sure I got the best deal and felt confident in my purchase. This was hands down one of the smoothest car-buying experiences I’ve ever had. Highly recommend this team if you’re in the market!
Josh Sobol
★★★★★
a month ago
I had an outstanding experience purchasing my 2025 Toyota Tacoma TRD Off-Road Premium from Surprise Toyota this past Tuesday night, January 27. Jeren, our sales associate, was absolutely fantastic. He was patient, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer every question, never made us feel rushed, and worked hard to put together a deal that truly worked in our favor. You can tell he cares about his customers and takes pride in doing things the right way. I also want to give special recognition to Larry, the General Manager, for making this deal possible. His involvement and leadership really show in how this dealership operates — honest, transparent, and customer-focused. We’ve purchased multiple vehicles from Surprise Toyota over the years and will continue to be lifelong customers. In today’s world, it’s rare to find a dealership that truly puts people first, and this team does exactly that. Hands down, the best dealership experience I’ve ever had — bar none. Highly recommend!
Mary Kay Bolin
★★★★★
a month ago
We love Toyota of Surprise and especially their phenomenal team of people!!! My husband continues to bring his 2018 Tundra for service to his service manager Ken, who delivers great service. Steve reached out to Ken to seek advice on a new vehicle. We knew what we wanted, he confirmed we made a good choice and Ken referred us to Tony Ewing. My husband called Tony with our wish list, and he so happened to have a delivered/cancelled order that fit the bill a new Grand Highlander Hybrid Nightshade Edition. This is a high demand, long lead time vehicle, so it was our lucky day! Tony held on to the vehicle until we had a chance to see and test drive it and now it is parked in our garage! The process was as seamless as it could be. Freddy in finance did a great job explaining everything to us and it options. Then Tony did a great job walking us through the features of our vehicle. I’m very impressed with the team at Toyota of Surprise, they are real, honest people always looking out for the benefit of their customers. We are always a Toyota family because of the quality of the vehicles but Tony, Ken and Freddy solidified why we love this dealership, and we will continue to use their service and refer our friends to purchase from them. Thanks to the entire team.
DENEE DIEDE
★★★★★
a month ago
Scott McEwen at Surprise Toyota is absolutely amazing! After waiting years to finally make a deal with me, he didn’t just help us purchase one vehicle; he helped us purchase two (a 4Runner and a Tacoma) all in one weekend! We are beyond grateful and so pleased with the entire experience. Scott’s attitude, patience, and genuine enthusiasm made the process fun, stress-free, and enjoyable from start to finish. He truly went above and beyond to make sure we were taken care of every step of the way. A huge thank-you as well to GM Larry for working with us and helping make both of these deals happen. The teamwork and customer care at Surprise Toyota really stood out. I highly recommend Surprise Toyota and especially Scott McEwen if you’re looking for an exceptional car-buying experience!
Stephen A. Fenske
★★★★★
a month ago
I was really impressed by Keith Willis, who was my sales representative. He listened to me and helped me find the best vehicle that I loved and worked within my budget. He really went above and beyond from what I am used to from a Toyota dealership. Toyota of Surprise being a Penske company opperates much differently and it is a breath of fresh air. I highly recommend them as well as Keith Willis if anyone is in the market.
Luz Hollis
★★★★★
3 weeks ago
We had a great, no pressure and very informative experience at Toyota of Surprise. Our agent, Tony was knowledgeable and patient. He knew his lot, his cars and gave me great ideas while I tossed options in my head. I appreciated the ease of purchasing a vehicle and his full transparency. I would recommend Tony to anyone looking for a hassle free, no pressure experience.
Steven Chavarin
★★★★★
2 months ago
Had one of the best experiences buying a car from Kim and Kelly. Super awesome duo. Answered a lot of questions, treated us respectfully, were respectful of our time, and made were quick. Overall the experience was amazing and I will definitely be buying more cars from here thanks to these two.
jeffrey De La Fuente
★★★★★
a month ago
I’m really glad I went to Surprise Toyota! I was shopping for a new Tundra and went to multiple Toyota dealerships. Immediately I was greeted by Tony and he was very professional. I didn’t have to ask many questions because he covered pretty much everything. Tony was straight to the point and gave me the best deal out of the 4 dealerships I went to. If you’re looking for a great deal head to Surprise Toyota and ask for Tony!
TJ Orlandini
★★★★★
a month ago
From the minute I walked in I felt like I was in one of the Toyota commercials. I felt heard and acknowledged. My car buying process was quick and easy. The customer service was beyond exceptional. First time Toyota owner and extremely happy with my new RAV4.
bigpebble
★★★★
☆
3 months ago
Bought my 2024 RAV4 Ltd using AAA Car Buying service after finding the model I wanted was in transit to Surprise Toyota and putting a hold on it. Price was okay, but they snuck in an extended warranty for $3,000. I've been driving Toyota's since 1975 and that's one thing you don't need. The salesman tried telling me that quality had dropped and I would have called him out for that, but AAA told me not to complain as it would hurt their relationship, so I just told him to remove it and he did. That's the reason for the -1 star. Other than that, they've been a great company to do business with. The RAV4 was delivered with a dark tint on the rear window that made it impossible to see out the back with the mirror, so they removed it for me. Additionally, I bought a Toyota authorized Catalytic Converter shield to prevent theft and asked them to install it expecting to pay around $100 for that. But they were concerned that it would rattle and didn't want to be held responsible for supporting and put it in for free. It doesn't rattle but I get their reasoning. It is a very nice dealership, but too far away to be my regular service location, so I've only been back one other time when I suddenly had a massive failure of the dynamic cruise control, and they were able get it working again as I headed out on a road trip. I would definitely use them more often if they weren't 35 miles away.
Kailynn Breezee
★★★★★
5 months ago
Bought my car all the way from South Dakota! Caralee was absolutely fantastic in helping me look and purchase my vehicle. She even worked on her days off to make sure the car buying process went as stress-free as possible! Scot, the sales manager, and Freddy, the finance service consultant, were all absolutely amazing and helpful as well! All my questions were answered and the process was smooth. So happy to have my new AWD vehicle up here for the winters coming! Highly recommend Caralee as your sales representative!
Zachary Djimas
★★★★★
2 months ago
This is my second lease from Toyota of Surprise AZ. I was very pleased with the service Kim Heren provided me when I requested the exact offer for a new lease returning mi current lease a few months early. The speed of the transaction was the fastest I ever experienced. I was in and out in under 2 hours. The new car is exactly what I needed. Thanks for the great service.
Alicia C
★★★★★
2 months ago
Joseph made a very rough week end on a great note! Going in today, I really didnt know what I was looking for. But with his help, I left with the perfect truck, the perfect deal, and no headache! Everyone we came in contact with was professional, helpful, and very kind. Without a doubt, we will recommend family & friends here, and will return ourselves in the future. I cannot say enough nice things about our experience today!
Michael D'Urbano
★★★★★
2 months ago
I had an incredible experience at Toyota of Surprise, thanks to the outstanding service provided by Abel Alvarez. Abel went above and beyond to help us find the perfect car, taking the time to understand exactly what we needed and making sure every detail was taken care of. He was personable, patient, and genuinely enjoyable to work with, which made the entire process smooth and stress-free. This was truly one of the best car-buying experiences we’ve ever had, and Abel played a huge part in that. If you’re looking for someone who cares about getting you into the right vehicle and treats you with respect from start to finish, ask for Abel. Highly recommended!
Quan’tum Art Inc
★★★★★
a month ago
We love our new Grand Highlander even more because Caralee Nielsen and Bri Stringi took stellar care of us. They are very knowledgeable and professional. Made car buying easier and even fun! Thanks, Ladies!
Racheal Castenada
★★★★★
4 months ago
I had a great experience buying a car from Jeren at Toyota of Surprise! I got in and out VERY quick and got exactly what I wanted. I appreciated the professionalism and patience Jeren had with us. I had my 2 young kids with me and found the Kids Corner to be a perfect waiting spot for us. The entire buying process was great and I will definitely be recommending everyone I know to Jeren and to Toyota of Surprise. .
jeffery clemons
★★★★★
3 months ago
Went in looking for a certain color and packaged Tacoma trd offroad and salesman Jake was able to get me exactly what I was looking for at the best price. I had shopped at four other dealerships in the valley and they were the best on OTD pricing. Will definitely continue to do business here when vehicle needs maintenance or for future vehicle purchases.
Randy Stanley
★★★★★
4 months ago
Had a large selection of vehicles. Sales person Caralee was very helpful through the whole process. Ended up choosing a used vehicle for our purchase. The whole process went very smooth.
Juan Orozco
★★★★★
3 months ago
Can’t state enough how happy I am with the purchase and experience I had here! Ernest Primera is top notch when it comes to helping you and going above and beyond to make the sale happen! My wife, kids and I are extremely happy with our purchase and I cannot recommend Ernie enough to anyone who’s in the market for a car!
Andie
★★★★★
5 months ago
I cannot say enough good things about Toyota of Surprise! Ernie was so amazing to work with! I went in with a low budget looking for an SUV that fit my needs as a mom and first time car buyer. We knew it would be a difficult task and went in expecting to have to settle on a sedan. Ernie went above and beyond helping me find something within my budget without having to sacrifice any of the things I was looking for in a vehicle. He was friendly and so fantastic to work with and nothing but supportive throughout the process of finding my Honda CRV and saying goodbye to the 1999 Toyota 4runner that has been in our family for my entire life! Huge thank you to the team at Toyota of Surprise but the biggest thanks to Ernie for all of his help!
