Big O Tires

Erica Rojo

★★★★★

a month ago

I am a huge fan of Big O tires in surprise! Hayden saved the day today. I went in with what I thought would be a quick cheap fix and my issues ended up being so much more then what I was prepared for.. He searched high and low to find me the best priced parts that fit my needs and budget, went above and beyond to make this as manageable as possible and get my Diva of a car safe again.. Thank you guys for taking such great care of us!!

Mike Christensen

★☆☆☆☆

a month ago

Big O won't care... sooooo... just for the hell of it... 65,000 miles tires! Note: alignment was done at time of purchase. But Due to a "new" technician errors, A month after, bolts were loose Was told this was a major safety issue. causing the vehicle to undergo another full alignment. The wear seen in the photo's has to be another alignment issue. Tires should not wear this unevenly. Because tires not rotated every 5000 miles, warranty will not be honored. Recent technician was indignant and insulting.

Julie Almeida

★★★★★

2 weeks ago

The guys were amazing! They were jam packed and busy but still treated myself and others with respect, kindness and professionalism. My car was done quick and efficiently. I HIGHLY recommend this location and the team that works there!

Krista Baer

★★★★★

Edited 5 months ago

Always a great experience with these guys… Craig and Jeremy are fantastic but if I’m being honest all the employees are fabulous. My husband and I buy all of our tires from them as they include warranty and free tire rotations, always greet us with a smile and offer water (AZ gets hot) definitely try them for superior service!

Brown Street Entertainment

★★★★★

a month ago

My experience at Big O out in Surprise on 2/13/2026 was a nice departure from the norm. Now a days customer service is so impersonal. Jeremy at Big O went above and beyond answering questions, helping me make a purchase within my budget. They didn’t have the tires I needed on hand so they went out and got them. All this done in the same day with a smile! It felt like I had a friend in the business. I’ll be needing tires for my other vehicle later this year and best believe I’m going back there for their A+ service! Oh yeah and tires, they have tires in addition to great customer service! 🛞🤝

Trista Linn

★★★★☆

2 months ago

Jeremy was extremely helpful in finding a set of tires I desperately needed at the very last minute before making a long drive. And he did so minutes before the store was supposed to close. The only reason I did not give five stars was because the team did not perform the alignment check. Instead of asking me if I would be willing to wait longer for them to do it, they assumed I was in a hurry to get on the road. And I had to read the paperwork to learn this, they didn’t tell me. But overall, the tires, the installation, and the customer service were fabulous! And my new tires look amazing and are a perfect fit!

halle Boltz

★★★★★

4 months ago

Last Thursday, I took my car in for an alignment and learned it needed significant suspension work. The team at Big O Tires—especially Jeremy—provided excellent service from start to finish. Jeremy was transparent about the issues with my car and clearly explained which repairs were most urgent. With my car on the lift, the technician walked me through everything they found and explained the importance of each part. I was given all my options, including information about their financial assistance programs. The entire staff was exceptionally respectful and accommodating. They even gave me a ride home so I didn’t have to wait in the lobby all day. I highly recommend Big O Tires and will definitely be returning—and referring friends and family!

Canti Barba

★★★★★

2 months ago

I don't have pictures but I do want to say Jeremy Conrad was very friendly and very helpful the day we needed help. We were turned down by another store. Jeremy has great customer service and the staff there in general are very helpful as well. I do recommend going to the Surprise Big O Tires location. Excellent customer service and they actually care for their customers. I will for sure refer friends and family and continue going to that specific location. Thank you and keep up the great work. Have a blessed 2026 everyone.

RJ Fisher

★★★★★

3 months ago

Jason, at Big O, gave a phone quote and was so polite and patient with me. I didn't have all of the info about the tires I needed, but he stayed on the line while I collected what he needed. He offered a fair price for the tires and when I asked for the "real" total, including tax, balancing, installing etc. he said, the price I gave you is out the door, I was shocked. No tire place does this. The price went from reasonable to WOW, to sold! I was even a few minutes late picking up our car, and it was closing time. Jason wasn't irritated in the least. He stayed open for me. What a great experience! Thank you Bog O Tires and especially, Jason.

Jon Johnson

★★★★★

Edited 2 months ago

TOP NOTCH Big O Tires location!! I delayed my review because I wanted to ensure all is well with my truck before I posted any review since I live out of state. Since I had the services done, I've driven 1,500 miles. NO issues whatsoever! I had new brake pads & rotors, new shocks, new struts, new tires, 100,000 tune up, fuel system clean-out, cooling system flush, differentials, etc..... Haydn was the MAN! Took care of me the entire time, as well as the entire staff and Craig the manager. Before they did any work on my truck that may have been a question, or concern, for me, they let me see exactly the issues were on my truck. ALL were very professional and honest. Being a veteran integrity is a key issue for me. It is extremely hard to find a shop that will NOT take advantage of their customers just for a "sale." Whatever concerns that I did have, they addressed them every single time. FABULOUS shop and INCREDIBLE staff that work there.

Josie Gallimore

★★★★★

4 months ago

I want to give a big shout-out to Jason J. at Big O Tires for his outstanding customer service, and to the technician who worked on my vehicle. They replaced both front axles and control arms, and the work was done with skill, care, and at a very reasonable price. I’m grateful to have found a shop that treats customers with respect, takes the time to answer questions, and even provides a visual review of items through their app. They’ve definitely earned a new loyal customer—I’ll be returning for oil changes and more. If you’re looking for a trustworthy place for auto repairs, I highly recommend this shop!

Ginger Penick

★★★★★

a month ago

From the time of my phone call with Chris to getting new tires and brakes, it was a phenomenal experience! Customer service was A+. Everyone was great, friendly, and professional! I was able to get 2 tires, get 2 tires free!!! Chris made it possible to get me a ride home from Andrew, who was another A+, and was able to get all the work done before we went to Karaoke!!! Could not have been a better experience!! Way to go!!!

Rodney Martin

★★★★★

2 months ago

Went in today for new tires and got helped with a lot of other issues I had with my car for an amazing price. Jeremy was awesome and he met all of our needs to keep our vehicle safe. I highly recommend this shop for work done to your vehicle

Amanda Silva

★★★★★

4 months ago

I can’t believe the level of service I received at this shop! I normally take my car to the dealership but a friend suggested I try Big O Tires instead. I went in for an oil change and while I waited in the lobby I saw the level of care and service they provided all their clients. They were very considerate of their clients time and money. While changing the oil, they performed a full inspection and found my brake pads and rotors needed to be replaced. Jeremy Conrad showed me photos and took the time to explain everything to me very clearly. He said they had to wait for the parts and it would be a couple of hours. He offered me and kids a ride home. I missed a few calls and by the time I saw my phone and called him back they were already closed. Jeremy told me it was no problem and that they would wait for me to get there so I could get my car back today. He offered me a ride back too! I ended up paying way less than I would have at the dealership! I am very impressed and will definitely be back!

Crystal

★★★★★

a month ago

My experience at Big O Tires was great! Jeremy is very knowledgeable and has amazing customer service skills! I had quite a bit of work done and he walked me through all of it and was able to keep me in budget. Thank you Big O!

James Tame

★★★★★

3 weeks ago

Needed some emergency tires and Big O helped alot with getting me a set that was not a pocket destroyer. Tough to get "cheap" tires now a days and especially for a truck. Mario helped alot with getting me set up. Everyone at the shop was professional and courteous.

Brittany Young

★★★★★

a month ago

Mario was AMAZING! He helped me with questions about my tires. I got a free inspection and he explained what was pressing and not. They have a shuttle service so Drew was able to make sure I got back to work and picked me up to get my car. I will ALWAYS go to them if possible.