Toyota of York

DLD

★★★★★

2 months ago

I take a few extra miles from Lancaster to travel to Toyota of York, we purchased new Camrys and our 2nd Highlander! Shane in service, always answer our questions/concerns with knowledge & honesty, he’s the someone I trust! Thanks, Toyota of York, Mrs.D.

Kyle Hitchens

★★★★★

4 months ago

My wife and I bought two vehicles this fall and had a great experience. Russelly and Carter were great to work with. Highly recommend

Kaylie Truong

★☆☆☆☆

3 weeks ago

This is the first time I write such a bad review. If you want to be talked to like a child and be gaslit into thinking that you made a big deal of your problems, go to Toyota York. The entire experience at this place was nothing but Sharrita being condescending to me, refusing to acknowledge my problems, and trying to minimize my worries and concerns. I came in to diagnose the warning light regarding tire pressure on my dashboard. Scheduled a same-day appointment noting beforehand that I need the engine light fixed. Even with appointment, it took 3+ hours and I didn't get to go home until everybody left & the place closed. Doesn't feel like my appointment is prioritized. Nobody kept track of me or checked in, even through messages. I had to actively ask when they would be done. Only then did they tell me it's going to take a long time because my car is old & rusty, which I felt is an excuse because they knew I was coming & should've paced their work accordingly. They also sent me a diagnostic video of the technician showing the engine bay for barely 7s & say I have to fix all 4 of my tire pressure sensors (~$1k). I didn't even get to see the state of my tires & was skeptical, but went with the repair anyways because what else can I do as a person not knowing anything about cars? After that lack of communication & transparency, I drove home & the warning lights re-appeared 4 days later. A $1,000 issue coming back after barely 50 miles of driving is just ridiculous... I called them & they gaslit me into believing that it's because I don't have my tires at high enough pressure when it's winter time. They talked to me like a kid, explaining that air molecules shrink during the winter, etc. I followed them anyways but it still didn't work. So by this point I've wasted $1k, my time self-diagnosing my car (wasted 4-5 business days of my own time), and my energy defending myself when Toyota York keeps minimizing my problems and concerns. Paid that much time, effort, and energy for a problem that should have been solved to begin with. By that point I didn't want anything to do with this place anymore. I just want them to make it right or refund my money so I can go fix this issue elsewhere. My calls to this place all went to the void. The only person picking up is the appointment setter at the front desk. It makes no sense that during business hours (3-4PM Thursday), there is no advisor or manager who is available to talk to me. The website says this place doesn't close until 6PM. It seems that they're trying to avoid addressing my problem. I kept being told to leave voicemails. They keep using the excuse that they're on the phone or talking to other customers but the 2 times I have gone to this place, no client ever talks to these people. Be realistic. What is there to talk about. Most people are just there to drop off their car & wait to pay & pick it up. Nobody has enough car knowledge or cares enough to talk to the advisor for 1 hour like they claim. Also the service building is so small that the front desk person could just walk to the back & physically check if the advisor is there. They just don't want to do it or address my problems; that's why. When I keep calling back and asking to talk with them directly about my problems, they keep avoiding confronting me & say that failed car sensors "do not cause the vehicle to fail or cause death," which again is another time Toyota York dismisses my worries as trivial. I came in for a second follow-up appointment & they said the tire pressure sensor on my 5th spare tire is broken and needs to be fixed. Again, why didn't they tell me this the first appointment? To conclude, I would never go to this place again & don't recommend it to anyone. The lack of transparency & communication with clients is absurd. It doesn't feel that you are listened to or treated with respect. To compare, Toyota Lancaster gives better customer service with better price. Please give your business to anywhere else, not to Toyota York, I would avoid this place at all costs.

Amanda Johnson

★★★★★

3 weeks ago

In and out. Really efficient & easy! Thanks so much, Toyota of York. & thank you, Dana, for your kindness & determination to make this possible for my family and me!

Michael Allen

★★★★★

3 weeks ago

Unlike other dealers I have dealt with…. York Toyota truly seemed to want to build a personal connection. Very friendly and patient…!! I was in and out in about 2 1/5 hours. A personal best and I’ve bought a fare number of new cars. I highly recommend them

Shannon Rathell

★★★★★

3 weeks ago

I was treated exceptionally well by my salesman, Jason Smith, the GM, Dean Lloyd and Carter in Finance. It was an awesome team effort that had me in and out quickly. The deal I got was amazing!!! I would definitely buy here again and would encourage anyone else to do the same! A+++ TEAM!!!!!

Jenna Beaverson

★★★★★

4 months ago

My husband and I had a fantastic experience with Toyota of York! Our salesman, Bailey, was outstanding—friendly, knowledgeable, and patient throughout the entire process. We test drove a few vehicles and he made sure we found exactly what we were looking for and never made us feel rushed or pressured. Our financing manager, Carter, was just as great to work with. He explained everything clearly, made the paperwork simple, and helped us secure a deal that we felt really good about. Overall, the whole experience was smooth, stress-free, and genuinely enjoyable. We definitely recommend Toyota of York, especially if you get the chance to work with Bailey and Carter!

Samuel Lebo

★★★★★

a month ago

I was able to walk in and drive off same day Great management Fast and very helpful Customer service everyone is very nice and open book basically no shady business

Win42

★★★★★

6 months ago

Elroy Auman sold me an 2025 Toyota Corolla LE this past Tuesday Sept 23. It was my first time at a dealership and he understood what I was looking for and what I needed. Elroy and the rest of the staff were very professional and nice people. I am very happy with my vehicle purchase. Thank you.

Tom Lyons

★★★★★

Edited 2 months ago

My purchase was very easy! They did not have the color that really wanted. Domingo was able to locate the correct color and model in less than 24 hours. Even the F&I department was very pleasant. I was impressed.

Terri Summers

★★★★★

2 months ago

Toyota of York excels in customer service. I purchased a used vehicle and there wasn’t any pressure from my sales person, Dana; he answered my questions and I test drove the vehicle I saw online . Dana was patient as my purchase was delayed by my insurance claim as my previous vehicle was a total loss due to a deer. From Sales to signing documents with the finance person, there was excellent customer service. If you are looking for a new or previously owned vehicle, I highly recommend Toyota of York!!

Shelda Philogene

★★★★☆

2 weeks ago

My experience was good! I was able to get what I needed at an affordable rate and a price that works for my budget. Greg Chronister was great to work with—he listened and took care of my needs. I truly appreciate the support I received from this dealership. The process was smooth from beginning to end. The only reason I didn’t give a five-star review is because there was a moment when I felt a little pressured and had to take time to run the numbers to get a better deal, which took a while. Other than that, I have no complaints. My God is able to do all things, and He has certainly helped me prosper. Thank you, Toyota of York!

Kevin Liu

★★★★★

2 months ago

I found this dealership online with the Sienna I wanted in stock. I contacted them and ended up coming into the showroom the same day. I got there an hour before closing on a Saturday (I told them in advance about my ETA). Upon arrival, I was met at the door by Jayden, who welcomed me and asked if I needed help. I told him I spoke to Brittney about a Sienna. He went to the back to find her. He came out with Jessie, the manager, who greeted me and said Jayden would show me the car, which was already pulled up for me. The experience so far was super welcoming and friendly; no rush or pressure was felt. Jayden was very knowledgeable about the car. We started crunching the numbers, and they were very transparent, with no added fluff. We moved on to see Brandon in finance. He explained everything clearly and processed everything efficiently. He explained the optional addons I had available but was not pushy or upset when I declined. We wrapped everything up around 6, which at this point was an hour past their closing time. The team at T.O.Y. stayed after hours to make sure I didn't need to drive another 6-hour round trip to make the deal. Overall, it was an excellent experience with +1 customer service.

Ron Haskell

★★★★☆

2 months ago

I found Jason to be very straight up regarding pricing and details. We weren’t able to settle on a deal but he contacted me a few days later and we were able to get it done. No pressure. No nonsense add ons. The car was for my wife and she loves it. Citi is pretty happy too. My wife is in the red sweatshirt (wink).

Collin Gratz

★★★★★

2 months ago

Domingo was fantastic to work with, no pressure, no pushing, and no haggling on such a big purchase. His communication and follow-through were excellent throughout the entire process. He truly made us feel like we were adding a new member to our family rather than just buying a vehicle. I couldn’t recommend him more.

Lex Thoms

★★★★★

a month ago

I didn't plan on having to buy a vehicle, but I was in an accident and had my Ford Fusion was totaled. I was very anxious about the process, but honestly this couldn't have gone better. From the moment I was greeted at the door, I was impressed. Jason was very personable, understanding, and down to earth as he helped me find the right car. Mike was great in trying to fit the VIP plan to my needs. If you want a dealership that is honest, friendly, and truly care about your needs, then this is the place to go. I didn't once feel like I was being haggled and they all truly wanted to make sure I felt welcomed. 10/10. Prices are reasonable and the customer service is what made this experience the best. Proud that I switched to Toyota.

Dianne Eveler

★★★★★

2 months ago

Came for a service appointment and casually started browsing and found an amazing 4 Runner with red interior in the parking lot! Had all the bells and whistles both my husband and I wanted in a vehicle. Jason was fantastic to work with. He was able to help make the process smooth and went the extra mile to see he could get some additional accessories I saw. Toyota was my first vehicle and I will continue to back for service and all my needs.