Triad Auto Specialty

Neil Milroy

★★★★★

7 months ago

Always a great experience. Calm, professional, old school ethics with new school knowledge. I always feel like I’m treated with respect. I trust them to tell me the truth. To have this business in the Triad is a major asset. I trust this company with my Honda Odyssey and many of my friends take their Hondas here. They have repeatedly won my business. 5 Stars!

Patrick Pollen

★★★★★

5 months ago

Been using Triad Auto Specialty for 25 years. Outstanding service. Outstanding integrity. Happily motoring with fourth Accord, mileage in excess of 100 K. T A S has maintained our Hondas in excess of 300 K, bringing premium value at trade. : ) : )

Justin Hill

★★★★★

5 months ago

Absolutely the best shop in the area for Honda and Acuras. Very friendly staff and I never feel like they are trying to make a sale. They just do what is right and they do it well. Hard to find this these days!

Scott Jones

★★★★★

3 months ago

Competitively priced but the key selling feature is that over the years they have proven to be honest. They have told me I didn't need work that others recommended or could wait on X and just do Y. Now, when they say I need specific work I just say "do it".

Yolanda McCoy

★★★★★

6 months ago

I’ve been driving Hondas for years and they help keep them going. Great customer service and very knowledgeable about cars! Highly recommend their services!

Shirley Hanson

★★★★★

11 months ago

I ONLY own Honda cars because of this business. They work on Honda and Acura and I have used this business for over 35 years. The owner Terry strives to model extreme excellence throughout his business. There is no other car repair shop that will leave you feeling like real family, no faking it. No matter who you speak with there, you are treated with the utmost courtesy and respect. The staff explains car issues in great detail, and they make the time and effort to please every customer. They are fair, honest, reliable, expeditious, and dedicated to what they do. Their technicians are highly trained and capable, and do very good work, with keen attention to detail. They will not recommend work to 'make a buck' but will honestly and fairly assess the needs of your vehicle, that will allow for best running performance and upkeep. Keep up the great work Triad!!

Kayla Wolverton

★☆☆☆☆

a year ago

Brought car in for brakes and an engine belt. I thought they did a good job on the brakes but I did notice a sound from the engine belt that wasn’t there before when I picked the car up in December. Barely a month of having the car back my check engine light and traction control light came on, which hasn't happened in the 9 years I’ve owned the car. The car has always been regularly serviced and maintained. At the end of December when they last serviced my car, I asked them to check my spark plugs and they told us then that the plugs looked fine and could wait. The codes on my car come February are saying it’s misfiring related to the spark plugs, which were only ever removed by triad auto because I still had stock plugs in the car.. Due to the very coincidental timing of the engine light and traction issue, I asked to speak to the service manager in an attempt for them to offer some sort of solution because perhaps the plug was put back in incorrectly, but they were adamant that couldn’t be possible…As soon as the quality of the work that was done was questioned (despite there being a warranty), the manager decided it was appropriate to ban us from service entirely. The sound to the engine belt they replaced in December has only gotten worse and they insist that also has nothing to do with the work they did and offered no solution without spending even more money. Today 2/25/25 I nicely asked the service manager for copies of the work that was done in December and was told they couldn’t find them or provide them despite already extensively searching boxes for the documentation so they claim. At this point it’s pretty clear that the misfire on my engine is a direct result of the service they provided that they refuse to admit any fault to. I got home and took the spark plug out myself and quickly found that the build up they claimed was so bad that it couldn’t be removed without possibly costing me a new engine, did not exist. Considering the high reviews, it’s very difficult for me to understand why I had this kind of experience.. I will never trust another place besides a Honda dealer to work on my car in the future. Very disappointing… DO NOT RECOMMEND….

Anna Trull

★★★★★

a year ago

My father always told me to find a mechanic I trust. In an economy where everyone seems to be taking advantage and price gouging… as a young female and ignorant to the workings of cars, it can be scary. These guys took care of me beyond what I thought was possible for a mechanic. They were respectful, empathetic, and I could trust them. My father did recommend them. So if you live in the Greensboro/triad area, be grateful you have these guys to service your vehicles. If I have another issue with my car again, I may likely drive the 3 hours there from my new home town in Asheville , just to ensure I have their expertise and loyalty to their customer. If you are looking for an honest mechanic, these are your guys. I didn’t know anyone who worked here but I felt like family right away. And taken care as such. I was given the best deal and felt comfortable knowing I was in capable hands.

Sam McClenaghan

★★★★★

11 months ago

Great experience here today having a timing belt replaced. The process was explained well, even with a model of the parts involved, and any possible surprises identified. When they did in fact happen, they called before going any further. I wish that I had found Triad Auto Specialty earlier for all of my repairs. They are not in a common area for this type of business which makes them a hidden gem.

David Corbett

★★★★★

a year ago

Very trustworthy! They are honest, great value, will not take advantage of you, complete work when they say, and are very kind. They’ve serviced my Hondas for over 10 years. They provide an excellent service and I highly recommend them!

PennieDee Studio

★★★★★

2 years ago

The people who work here are some of the nicest I have ever met. I had my 2006 Honda Accord towed here after it started smoking one morning. The damage was too great to have it fixed so they kindly let me leave the car there for almost 2 weeks while I bought a new car & figured out how to get rid of the Honda. They were helpful every step of the way and I highly recommend them!!

Chris Boggs

★★★★★

2 years ago

I've been a regular customer of Triad Auto since 2003 using their services to maintain and repair each of my Honda Accords over that time and found them to be professional, dependable and fairly priced. In addition, they have been consistent with their services over the whole time with no wild fluctuations in the way they treat customers or their service offering. Good job guys!

Glenn Knight

★★★★★

a year ago

Recently, I returned to Triad Auto (Honda) for services of my Honda cars and truck after many years away using the dealerships. I had my truck serviced at a local dealer and they appeared to have neglected to tighten my suspension components leaving the truck in a dangerous condition. Not knowing the source of the rattling and clunking in the suspension, I turned to the EXPERTS at Triad Auto. They quickly assessed the issues and made the proper adjustments and tightened the suspension to spec. Now, my Ridgeline drives like new. Absolutely AWESOME!!!

Heather Alexander

★★★★★

2 years ago

These guys are awesome! I had two other repair shops tell me we would have to go to the dealer and it would be super expensive but Triad Auto Specialty was able to fix our problem in less than an hour for under $100! They took the time to follow protocol/steps and identify the issue, so that tells me they are thorough. And they called as soon as the issue was resolved and let me know the cause, so that tells me they are honest. I highly recommend them and I will be a returning customer!

tommy kinney

★★★★★

a year ago

We have been a customer of Triad Auto Specially since around 1980 when we brought our first Hondas. We have owned several since then and always use Terry and his excellent service technicians.

Holly

★★★★★

2 years ago

I love this place! They really know their hondas and give great service. I brought a used Honda I wanted to buy to them a few years ago. They looked it over and told me it was a great car. They didn't even charge me for the inspection. The car has been great and I have been going to them for service ever since

Seth & Tanya Parrish

★★★★★

a year ago

Could not say enough good things about Triad Auto - the people and the quality of work is above and beyond. I never feel like they're trying to take advantage of my lack of car knowledge & they never try to over-sell me. Just an all around GREAT shop!