About Business
For professional Car Repair care in Temple, TX, Temple, look no further than Troy's Auto Care. Their team excels at delivering top-tier results for Auto repair shop, Car inspection station, Oil change service and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 266 pieces of feedback. They have become an integral part of the Temple, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Temple, Troy's Auto Care is ready to assist with your next project or repair.
Google Reviews
Ldiane P
★★★★★
2 months ago
I would give Troy’s Auto Care a 10 star if I could. We broke down the day after Christmas on our way back home to MO. The transmission went out. It was very stressful and scary being out of State & not knowing anyone in Temple, but Troy and his team were compassionate, considerate and good honest Christian people. They went above and beyond. He worked diligently with my warranty company to get a new transmission approved which was not an easy task to do during the holiday season. Troy also let us use his personal car to go over to Enterprise to get a Rental, so we could at least get home and even offered us to use his car for the night if we needed to get a Hotel, but we finally got our rental car and headed home 800 miles away. If you’re going to break down out of State, I wouldn’t have picked a better place. 🙏 The entire team was absolutely amazing. Thank you again for everything Troy! Amazing team you have!
LaPorschia Williams
★
☆☆☆☆
2 months ago
Called to get a quote. Didn’t have VIN immediately. Told him to give me a moment to gather info. Took me less than a minute to locate info. Was rushed and told to hurry up because he had someone in front of him. If you don’t have time to let your customer get the information you need, then I would assume you don’t have time to repair my car. I decided to shop elsewhere for my repairs. With a shop that doesn’t rush their customers within 48 seconds.
Cliff McSparran
★
☆☆☆☆
5 months ago
Check engine light came on and this place charged me $400 to not fix it. Troy is rude and dismissive, which I could tolerate easily enough if he had done the work I paid for. When I brought my truck back to re-address the problem I was ignored for three days. This guy has a real personality flaw.
Kelsey Souders
★★★★★
a year ago
I work over at BSW and as I was pulling out of work today I got a nail in my tire. I immediately called the closest tire shop - Troy’s Auto Care - and asked if they could help me. They said they had my tire in stock. I drove down the road and they were able to get my tire off, repaired and back on in less than 30 minutes. I chatted with Troy in the office while his guys worked on my tire and everyone was so friendly. This would not have been my first pick of places to go but I will be going to them from now on for all my car needs! So grateful for their kindness and help on a late afternoon!
Charla Droegemeier
★★★★★
5 months ago
Went to Troys to get my tire patched. Im happy with the work they provided and the staff there is always friendly. Ive been there a few times already and will continue to do so in future :)
JoRita Wegner
★
☆☆☆☆
4 months ago
I took my car in to have the front blower fan resistor replaced. I bought the fan and resistor just in case. I was sitting not 40 feet behind my car and all of a sudden the mechanic said it was done. I asked if he checked the original fan, he said it was bad. I watched him from 30 feet away and the only time he turned the ignition on was when he was done replacing both parts. He never tried the original fan. Then it was $130 for 20 miniatures work. What a ripoff. Besides I had asked the owner that morning if. They would check to see which part it was. 83 year old woman here. Worked on cars for 48 years alongside my husband. The only reason it went to a shop is because I couldn't get down to get 1 screw out. But then 83 year old women don't know anything about cars. I am an electronics engineer also
Scott Richardson
★★★★★
10 months ago
My experience with Troy's was amazing. My daughter was traveling back to Oklahoma from a visit to Texas and I get the call from her that the car just quit on I-35. We on the other hand are in Florida, I call several mobile mechanics with no luck but I called Troy's and while they did do mobile service said that they would do all they could once the tow got her there. Just a short time later they had her back on the road and luckily it was just a sensor. Thanks for all the help!
Miguel Dolcine
★
☆☆☆☆
11 months ago
If Google had 0 starts this is what this shop would get! #1 horrible customer service. I went for questions. Is like the onwer was upset and didn't want to speak to me. Maybe because I am Big and black. 2, this shop scam my mother. Took the car in for service. Oil change and change spark plugs. They didn't do anything. Came to find out the car still had old brunt spark plugs. And to find out the car didnt have new oil little to none. This place is a scam!. And I can't stand people who scams. I don't recommend this place. I'm forced to work on my own car. I don't know what mechanic to trust in texas. Thank God for you tube. You tube work great when it come to working on your own car....
Cody Allen
★
☆☆☆☆
10 months ago
Was gonna bring my wife car here for brakes, called to get a quote and spoke to some guy with no care to be on the phone. He spoke with what I believe was a mouth full of dip, I dont know, but he didn't seem to happy he had to answer the phone. It's a wonder little shops like this stay in business. Probably just happy serving the few locals folks they still have coming in. We'll I have lived in this neighborhood for 3 yrs and bought a house here. Im not leaving for a long time, and I'll be taking my business anywhere but here.
StovesAreDumb
★★
☆☆☆
a year ago
Dropped my car off with them, they didn't give me a specific time to drop it off, then they called later that day to tell me my car is being worked on and they'd call when it was done, about 2 hours later I realized they probably werent going to call so I went and picked it up. 130 dollars for the diagnoses alone, 550 dollars for them to fix it. I decided not to do the repair, went home, and ordered the part after looking up what part I needed. It took me 20 minutes to replace the damaged part with a quick YouTube search. Absolutely absurd pricing for at most 20 minutes of work and a 90 dollar part, especially when some places offer free diagnoses. That said the guys inside were friendly and quick with the paperwork, so they get a star for that.
Brent Peay
★
☆☆☆☆
a year ago
Awful customer service, and time consumption. I sat for over an hour and a half waiting for an alignment. When I called they said they could do it right away. They lied. And touching on the customer service? They were rude and had the personality of dry toast. Zero recommendations to anyone going here. Will not return.
Real Soldier
★★★★★
6 months ago
These guys are great. They got my truck in to get it looked at right away.
Julie Buchanan
★★★★★
Edited 2 years ago
Give Troy a hug or have your kids color him a picture & he'll treat you like family. He's my go to guy for tires. He has all the same benefits of the major retailers with the service of a small town business. He gives a better product at a better price every time. He offers other services as well, but I haven't used them since I already had a mechanic I was loyal to. However, I am loyal to Troy for all my tire needs. 11/15/23 - Quick update. New vehicle, uncommon tire size. Called Troy with the exact brand/model/size we wanted and he quoted $175 for the tire. Of course we went ahead with getting set up to have it replaced. Just for sh*ts and giggles, I checked the website of the insanely popular discount shop for this kind of thing. Their price for the exact same tire was $216. That's a significant difference, y'all. I can rest assured I'm getting the best price without having to price match or haggle when I call Troy.
Richard Arwood
★★★★★
a year ago
Troy and his team do a great job. The are always friendly and courteous. The get the job done right The first time for an honest price.
Davis Denton
★★★★★
3 years ago
I have brought my cars here for years and as long as Troy is running the show I have no plans to get my cars serviced elsewhere. HE IS THE MAN!! His crew is solid and they take care of you every single time. Simply the best.
Tracy Collingwood
★★★★★
4 years ago
My first experience at Troys was one that left me feeling like I’ve finally found a place where I can always take my car to be fixed! They were all so kind and professional and eager to help anyone who came in! They really care about every person that comes in and I knew without a doubt that my car would get done and be done right! I would recommend Troys for all car repairs, quality work at affordable prices and for the great customer service!!!
Audrey Rek
★★★★★
2 years ago
Thanks to everyone at Troy’s auto care who helped take care of the issues when our check engine light came on. We appreciate how thorough and kind everyone is. Quality work is hard to find, so thanks for being reliable and trustworthy.
Lizzie's World
★★★★★
3 years ago
AMAZING! forgot to write a review. I recommend coming here. I came here due to my brakes and issues with removing a few lug nuts. He was very generous and helped me as soon as possible and gave me a a good price for this too. He was quick, efficient and everything worked out wonderfully. The reviews are bonkers! He’s amazing go to him if you can!!
Lorena Mancilla
★★★★★
3 years ago
So the reviews on here are legit. I went on Saturday to repair my window, as it wouldn't roll up and it was going to rain. Troy and his team stepped up big and fixed my window. Troy is a kind-hearted guy and passionate about his work. I'm so glad I met him. He even gave me a hug before I left. I mean seriously, who does that? Best customer service I've ever seen.
Valeria Wheeler
★★★★★
Edited 2 years ago
Terrible place. I had my car towed here after being hit. I needed several things done. I was given a quote. When I returned to pick up my car, the amount was nearly double. I told them if they ran into any other issues to please call me for approval. That did not happen. I used Snap finance, which approves you for a line of credit. Once they knew what I got approved for, they added so many charges. I had the alignment done at well. It comes with a free alignment when you buy new tires if within a year. That was not honored. They also would not tell me where it was done. When I returned to all about all these issues, a guy came into the office and stood blocking my was out. As if I weren't going to sign for payment. This made me feel very uncomfortable and threatened. I highly recommend NOT bringing your vehicle here.!!
