Johnson Brothers Ford Parts

Lawrence Wing

★★★★★

4 years ago

Great customer service. I called in advance to check if they had a part in stock, once verified I drove down and waited 30 minutes and my vehicle was finished. I will be using this service department in the future.

Blair K

★★★★★

4 years ago

I came from the Quick Lane in Round Rock 4 days ago to have them look at my brakes I've noticed in squeaking they said everything was fine did my safety inspection and I was done. I started noticing this rumbling and scratching noise a day after I had to turn my music down and it kept getting worse and louder. I came to Temple Quick Lane and they actually did their job and thorough inspections. They found out my bearing was about to go out and showed me. I'm very grateful in this time of pandemic I can now say and believe there are still some of us good and honest people out there

Texas Barbie

★★★★★

6 years ago

Highly recommend service from this company. Had an oil change done and the staff was extremely professional and friendly. Dan was my personal advisor, but I was helped by Shane and Vincent while waiting as well. I have sent friends there for service and will continue to do so.

Julie Puett

★★★★★

5 years ago

Marcus Thomas was professional, friendly and assuring from the very start of our long day. I was given a ride to work and picked up afterward promptly. My driver, forgot name unfortunately, was friendly, welcoming and had easy conversation during drive. The work became more extensive than previously thought, but I was kept informed of everything and it was finished by end of day. Honest and fair, and seemed to be a good working environment. I will be going back for my oil changes from now on as well.

Stephanie L

★★★★★

3 years ago

Fellas are nice inside! If you get there right when they open the doors in the morning, the wait time isn't bad at all. They diligently tell you what your vehicle needs and don't pressure you to get things done. I appreciate that.

Catalina

★★★★★

3 years ago

I came into their quick lane for an oil change first thing in the morning. The dude helping me was super nice and the crew was quick and thorough. It's hard to find a good service department but this one is a gem.

Chris Josey

★★☆☆☆

3 years ago

Called ahead of time to make sure they had what they needed for my truck. When I came in, I asked what the turnaround time was, their response was "it'll be fast, it's a slow day today". It took them 30 minutes to pull my truck into the shop. It has now been sitting in the shop for over an hour and a half, without being touched.... 2 hours total so far.... Glad I don't live in this area, because their idea of fast is not what I had in mind.

Alex Yeager

★★★★★

3 years ago

I had a flat tire this morning due to a pretty severe puncture - required a tow and a full tire replacement. QuickLane had everything ready for me on short notice within 30-45 minutes, excellent customer service, and as someone who just moved here a month ago, I already know where I’m bringing my car from now on. Particular thank you to technician Torres! He was wonderful, and I could not be more grateful for his efficiency.

John T

★★★★☆

6 years ago

I just moved here from out of state and needed to find a Ford dealership to service my F150. Quality work, good people running around working hard. Clean facilities and fair prices. But don’t let the name “Quick Lane” fool you. There was nothing quick about it for me. I was there literally for 2 hours and 40 minutes for a basic oil change/service, and they patched a tire and then put the spare back underneath. And yes it was busy but not packed. It took my entire afternoon. I should have just made an appointment and dropped my truck off. They did order a part for me that was still under warranty free of charge. I will most likely be back but now I know how SLOW this place is. Otherwise I would have given it 5 stars.

Ivy Adele

★★★★★

4 years ago

Definitely the best experience I’ve had so far. Dan in the quick lane is extremely professional and helpful with everything I needed.They were all very accommodating and updated me every step of the way. I wouldn’t want anything else to happen to my vehicle but if something does I can say I would actually look forward to working with them again and have another smooth, effortless process like this one has been.

J Helbert

★★★★★

10 months ago

What a great dealership and quick lane service department. My go to guy for service is Dan Torres. He is #1 in the service department for me.

Jason Schnitzler

★★★★★

3 years ago

Nothing but good things to say about this entire dealership. Everyone is friendly, helpful, and professional. The waiting rooms and showrooms are immaculate. The service work done is top notch and priced fairly. Plus, they'll do whatever they can (within the rules, of course) to cover everything possible under warranty. Quick Lane is no exception. I remember when taking your car to the dealership made you feel like you're getting ripped off. That's simply not the case with Johnson Brothers. Need tires? Sure, shop around... Even online. Their prices are the same or better than even the big online rack of tires. If you do happen to find a tire that is cheaper somewhere else, I believe they even price match. On top of that, their warranties (new vehicle, CPO, parts, tires, etc.) are better than most other places.

Kanikka Nealy

★★★★★

a year ago

They guys at the quick lane service center went above and beyond to help me with my service. After 5 years of service with Johnson Bro. They have improved the customer service that they provide. All questions where answer and great communication was given about my vehicle strand time.

Nancy Bullard

★★★★★

10 months ago

This review is based on years of experience with JBF, and MICHAEL SMITH, the absolute best, kindest, most honest person working in the industry (besides Andy Ward, of course!) I absolutely trust JBF and Michael, Andy, and Kelly and feel like they are extended family. Ya'll are the very best there is, and I can't thank you enough for providing such stellar and thoughtful service to me and my family/friends over the years. I love y'all! Michael "Smitty" Smith, you are one of a kind, a true Gentleman and friend. How many people can say that about their automobile service?! I am a customer for life.

Timothy Keaton

★★★★★

a year ago

I’m not a huge fan of Johnson Brothers Ford. Normally their service department is super slow and I haven’t had the best experience with their sales reps and their level of knowledge. But I will say the parts department has been great. They seem very knowledgeable and were able to get me my parts Very quickly. They were even nice enough to order me a part that I knew was gonna need to be replaced when I brought my truck in for some warranty work. If not for that would’ve been there overnight waiting on the part. I appreciate them thinking outside and getting me taken care of.

Ambrayza Guerra

★★★★★

6 months ago

10/10 - Joel Flores provided astounding customer service and gratitude towards finding the vehicle that I was looking for that was suitable and affordable at a great rate! Thank you Johnson Brothers Ford for providing excellent service through your representative!

Kevin Borth

★★★★★

4 months ago

Enjoy working with Johnson Brothers- all of our families vehicles have been from here over the last 10+ years. Never any issues, sales and Quick Lane always friendly and able to assist. Keep up the great work.