Unicars Honda Service

William Stotts

★☆☆☆☆

a year ago

Well, I must say the service department there are liars when they schedule you for service. They have the car all day. They don’t even touch the car and they make my wife wait 20 minutes just to find that out and then it’s a big deal for them to give a car overnight in that situation. This is a lease and I will be happy that the last day of this lease when I turn this car back in, I will really like the car, but I absolutely hate this dealership and will never do business with them again. As a result, we will miss a scheduled event at the living desert for their holiday lights program. And due to the unwillingness to fess up immediately, when my wife called about picking up the car that meant we went over on our time at our dog daycare so all told this is cost me about $50 just in Excess expense because of their lies. William Stotts

Isaura Aguayo Hernandez

★☆☆☆☆

a year ago

I brought my Honda on March 2024 and was super fast, but now I left my car for service for the first time and tried to call for more than 3 hours to figure out if my car was ready but nobody answered. I had to come directly to find out and took more than 1 hour to give me my car. Poor service at service department.

Tom Emerton

★★★★★

a year ago

Went for routine maintenance. Had an "appointment time"". Was taken in early and informed of procedures. Great coffee in waiting area. Was out early and given clear review of maintenance accomplished and probability of future needs. Always have had good experience here.

Izsak Torres

★☆☆☆☆

a year ago

5 hours for an oil change & diagnostic & Inspection that should only take 30 mins, they overfilled it with oil, said they were going to wash it, didn't. Paid for butler service but it never gets cleaned not a single time I have been there. Update, after my diagnostic and approval from Honda, they back tracked the warranty repair because a Dash Cam cable was installed that is not in the way of anything. Nothing was added or removed since the diagnostic. I even asked how much it would be out of warranty as I don't want to buy another car from these people ever again, but their rep kept talking about other crap and excuses. He hanged up. I was a bit rude but who is not when they are told something and had it verified only for them to backtrack? Magnuson Moss Warranty Act. (DashCam Cable doesn't VOID ANYTHING)

Steve Konther

★☆☆☆☆

a year ago

I made an appointment last week for my car to get checked for really severe static noise coming from my car speakers when radio is off and no phone connection. Can't turn off. I arrived for my car appointment a little early and approached service desk. No one ever greeted me and acknowledged I was there . I waited patiently till others ahead of me were done. I expected someone to say hello or goodmourning but nothing. The service person directly in front of me then took a phone call for some parts order so I left. As I was leaving I asked a person fron honda where do I go for my service appointment and he said I have to wait in line outside with all the other cars like I did last week when I brought in my car to make appointment. He didn't care so I left . I don't think this is a good place to bring any car. Too busy to care ?

Lucy Lopez

★★★★★

4 years ago

Josh @ Service desk was very patient and agreed to look into a car care plan I had purchased at a different dealership. His work ethic is exceptional and professional. He called me with great news letting me know he took care of everything and car was ready. He even told me that he was going to note the account so I didn't go through hassle next time. Josh deserves a merit for his hard work and patience.

Jasmine Diaz

★★★★★

a year ago

I am return customer i am so glad sales Curtis help me out first time buyer my daughter got her new car no else dealer where able to help her out i recommended unicars honda indio right away Pedro qualified us small down payment $500.00 brand new vehicle 2024 Honda Odyssey 0.00 mile and I brought a car service as well my car was done in less one hour definitely recommended unicars honda

Gretchen Diaz

★★★★★

3 years ago

These are the nicest most accommodating people! Never have I been treated so well by a car dealership. Mario and Jesus in the service department went above and beyond for me. The whole experience exceeded my expectations. Thank you, Honda, from the bottom of my heart. ❤

Diana Garcilazo

★★★★★

5 years ago

We are a Honda family originating back to the 1980's. Our children were given their first Honda on learning to drive. We trust Honda's products. The cars provide safety and dependability therefore providing the peace of mind that all are safe. I can't say enough about the different departments and the staff. We have always been treated with such care and warmth, starting with the first person who greets you. Throughout the visit everyone you encounter has a smile and offers their help and suggestions. You are personally walked to the department you are visiting and introduced to someone that will assist you. Your opinion and questions are immediately addressed. We love the fact that our comfort while at the dealership is important by being provided with water, tea, and coffee. Exceptionally clean and sanitized restrooms are available, always. Manager, executive associates, sales, finance, service staff, parts department, all make a group of well trained individuals, all take pride in what they do, all so organized, you sense the unity in how they all work together...as a team. The most important feature is the importance of the satisfaction of the customer, such a bonus for us. We will always return to this dealership, this is our dealership, this is where we place our trust. Thank you for always being available for us. You are never too busy to answer our questions or accommodate us. It is a welcoming place, for a visit, even if it is simply to say hello. Thank you for providing the safety precautions during this time of Covid. We would greatly like to express our gratitude to all who assisted us in our latest purchase on January 20, 2021. Curtis, Genaro, Luis, thank you for providing your friendship, your professionalism, your patience, and your time. You all definitely made us feel like royalty. All stay safe. See you soon.

Inland Cabinet

★☆☆☆☆

9 months ago

I bought a used car with an extended warranty that unicars constantly gives me grief when something breaks. It's been a really rough experience.

ROBERT MARRIOTT

★★★★★

2 years ago

The best service in California. I've been a Honda owner for over 20 years. Honda I-10 has best service dept. of the many others i've been to. I also lease my cars through them, always a fair deal. I highly recommend I-10 Honda.

Lan M

★☆☆☆☆

5 years ago

The car sales people were nice but the mechanic side was the exact opposite. This was a experience I never want to have again. Below sub par service blatant theft from mechanics I got there around 9:30 in the morning and they just diagnosed it right before closing on Saturday at 3. They asked for me to keep it till they know more. I went to grab stuff out of the car I needed and realized 4$ was missing and a mask/face covering. Even one of the sales people was wondering why I was still there by the end of the day. All I heard all day was "wait a little longer". Don't go here if you don't have a honda membership

Roland E Rodriguez

★★☆☆☆

Edited 4 years ago

Called to make a Service appt. Was given a date that was a week later. Wait time was somewhat longer then expected. As in previous service appts I was always given a courtesy car wash, not this time. Spent time with sales assistant, sales agent and sales manager. All where new at this at the dealership. It was apparent they where all training and learning together. Was surprised when I ask what did "H" in the 2022 HR-V meant. Didn't get an answer. Sales Assistant stated she did not know. The staff very pleasant.

Richard

★☆☆☆☆

11 months ago

Had to leave this place I wouldn't recommend going back one of your guys that tried swapping cars for my wife George found out they started talking and texting each other so I wouldn't recommend going back I thought you could change your guys to be professional but that's not being professional

E A

★★☆☆☆

a year ago

Made an appointment to get an oil change on May 24/24 was quoted $69.00 then was charged $85.00, JESUS RUBIO thought Canadians didn’t know about taxes in California the taxes were $3.93 and he was going to pocket $12.07 - this is not his first time doing this to customers and trying to sell them unnecessary things for your vehicle needed the following on a brand new vehicle ‘new tires. New tire rotation, new transmission fluid and new brake fluid.’ From the random numbers he gathered of 013679 - do not go to this business

Michael Parker

★★★★☆

5 years ago

Repaired vehicle with no charge After forgetting about me waiting in lobby for almost 5 hrs. Miscommunication problems? Survived! Generally a good dealership for the valley. Better than most.

Richard George

★★☆☆☆

3 years ago

Not impressed with the service department. They can't get the A/C to cool properly. Keep saying if I bought the car from them the service would cost less. Since they didn't have any cars when I bought this one that is a stupid statement!