Vencam Auto Repair

Zoé Walker

★★★★★

a month ago

I have visited this shop twice. My first visit was for a diagnostic evaluation, and during my second visit, I had my control arm replaced, along with an alignment. The improvement in my vehicle’s performance has been notable. The guys at the shop are communicative, thorough, and efficient in their work. Additionally, they provide financing options for customers. I will absolutely be returning for future repairs and preventative maintenance for my car.

Jared and Lauren Rish

★★★★★

4 months ago

I found Vencam Auto through a Google search, and I couldn't be more thankful to have found a local, trustworthy and honest auto repair shop. I brought my husband's car in for routine maintenance. Vencam was thorough in their examination of the car and still respectful of my budget. When the recommended repairs exceeded my budget, they made sure to call and have a conversation about what to prioritize. I recommend Vencam to anyone looking for an auto repair shop with integrity.

Tom Yokoi

★☆☆☆☆

2 months ago

I thought based on the 5 stars this would be a good place. Came in for a suspension squeek. I paid for the $185 diagnostic, which they did and said it would go toward the repairs. They did a full diagnostic with a qoute of thousands of dollars. (didn't really need them to tell me the things I didn't ask for like a cracked windshield, or air filter ect) they sent a bunch of upsell stuff (based on mileage) with zero knowledge if it had been done like trans, diff fluids. And the qoute for lca Bushings was like 1800. When they called they told me the diag fee wasnt included in the repairs. They did call back and say they were misinformed and that it would be included, but i had already called around and got them replaced from another shop for 400.

Dom Laws

★★★★★

4 months ago

You won't find a more genuine and fair car repair facility. These guys pride themselves in their work and professionalism. Had over 3K worth of work performed on our 2013 Acura RDX. The car runs and rides like it's new. Special kudos to Jack for his professionalism and communication. I couldn't have asked for a better car repair experience. Thanks Vencam!

Traveler 10

★★★★★

5 months ago

Nothing short of 5 stars. As a single woman, I have traditionally found the experience of taking my car in for repairs to be distressing, due to concerns about being taken advantage of as far as pricing . However, this establishment operates with impeccable integrity. Jack provides exceptional service. I would highly recommend this business to anyone. They have consistently demonstrated trustworthiness, and my vehicle has performed smoothly following each visit. ⭐️⭐️⭐️⭐️⭐️

Iputu Suparta

★★★★★

5 months ago

This was my first time at Vencam Auto Repair, and I had my oil changed, tire rotated, and they also showed me what needed to be fixed for future appointments. All the mechanics have extensive experience, and I'm very satisfied with their work. Thank you all very much.

kurtis vandermiller

★★★★★

7 months ago

This is THE best mechanic period! These guys know what their doing and are the most honest mechanic out their. They are not in it to scam you. Jack accidently estimated the wrong cost and took 300$ off my bill. I offered to pay them the following week when I got paid because bills were tight and he said don't worry about it! I reccomend you take your car here over everywhere else. The only drawback is since they are so good the time it takes to get your car in the shop can be quite long. So make sure to call ahead. It is well worth the wait though! Would rate this place 10/5 if google would let me.

Bohdan Smaha

★★★★★

Edited 2 years ago

I recently took my Ford Explorer to Vencam Auto Repair due to concerning engine noise and white smoke emitting from the exhaust. The team at Vencam, particularly Jack, was quick to diagnose the problem as a faulty turbo. Their communication throughout the process was clear and efficient, ensuring I understood the issue and the steps needed to fix it. The replacement of the turbo was handled professionally, and my car has been running smoothly ever since. I'm very satisfied with the quality of work and the customer service provided. A huge shout out to Jack for his exceptional service! Highly recommend Vencam Auto Repair for anyone living in Virginia Beach, VA (Kempsville Area) and is in need of reliable and effective auto repair solutions.

David Thompson

★★★★★

6 months ago

Took my car in to have two different noises checked out. Jack communicated well and provided short video clips and an estimate for each item. The work was completed in a timely manner and at a fair price.

Mike Hines

★★★★★

9 months ago

Excellent service and customer care! The team at this business truly understands how to build lasting customer relationships. They take the time to clearly and enthusiastically explain the work needed and are happy to help plan it out over time to suit your schedule and budget. Although I brought in an incorrect part, they were incredibly understanding, did not charge me for the visit, and offered to assist once I have the correct part. That level of professionalism and commitment to service is rare and greatly appreciated.

Bill McNamara

★★★★★

8 months ago

My daughter was in town a few weeks ago for a week from Richmond, my wife and her were smelling fuel or oil burning. After calling several other service providers she called Vencam. They were very nice, explained no openings for week. After she explained the issue he said bring it in so I can look at it but no guarantee we can fit in in to fix. She brought it in, they got to it that afternoon and found a fuel hose that was leaking, not wanting her driving a car with a fuel hose leaking he ordered the hose and repaired the car the next day. As it turned out it was not the correct hose in the first place, it was a standard fuel hose not for a pressurized fuel injection system! I went with her to pick up the car and they were the nicest people, walked out to the car to show me the hose and even had the old hose to show us. I expected a large bill, especially since they had to fit it in. The cost was very reasonable. Highly recommended!

Vincent Dunlow

★★★★★

6 months ago

Great shop, great customer service. Went in for a difficult repair, they were honest and open about the issues. Completely repairs timely with quality and informed me of other issues that they took care of no charge. Just the honesty would make you want to be a customer!

Jes Van Gosen

★★★★★

8 months ago

Vencam Auto is amazing. I’ve had regular state inspections done there for years and they never try to oversell anything that isn’t absolutely necessary. I recently had to get new brakes (because they would’ve failed the inspection) and was also told other things that COULD be fixed but weren’t necessary immediately. Not only was I given a detailed listed through a link with accompanying pictures, I was also given a call and we went through each item and talked about whether it could wait or not. Super professional and great service, and even offered to stay a bit past closing if it would help me get my car back the same day. Car Parts and labor can be expensive but I’ve always felt they’ve been very fair with their prices and I’m always happy with their work. Will be continuing to go to them for all my car needs.

Lynzie Hannifin

★★★★★

a year ago

I'm new to the area and hadn't found a mechanic (prefer small shops) so when Vencam came highly recommended to me, I had to check it out. My brakes were going out and I was worried about the cost as moving isn't cheap. Thankfully, they got me an estimate fast and did awesome work. They also gave me a sheet that lists mileage vs work that needs to be done at that mileage so I feel a lot more at peace with having the price and the list of what I'll need done next. Customer service was top tier, waiting room is nice and my issue was fixed quick. They can definitely get busy though so I recommend making an appointment as soon as you can. I will be using this shop as my go to while I live in Virginia.

Rita Tinsay

★★★★★

8 months ago

Vencam Auto is phenomenal in their customer care and professional work and skills. Great communication, hardworking and kind people, and professionals who truly know their craft - and know how to explain in to their customers and keep us updated every step of the way. We are so thankful for this neighborhood gem!

Brad Baker

★★★★★

7 months ago

Called around to numerous shops for an issue I was having with my vehicle. No one could get me in till at least after the weekend. Jack made time to get me in the same day at the end of his work day to look at it, then fixed it in the matter of minutes. Best customer service I’ve ever received from an auto shop. Not going anywhere else!

Lauren

★★★★★

11 months ago

This truly is a personable and likable shop and the staff members I’ve talked to are kind and provided excellent customer service. Dropped my car off for a state inspection and they thoroughly went over things I should put on my radar for future maintenance which I will 100% be taking my car back to them to fix. The prices were very reasonable and for my quote on tires. It’s hard these days to find reliable and honest people in this world and this shop has exceeded my expectations. Never again will I take any of our cars anywhere else! ✨