About Business
Vista Glass is a highly-reputable Car Repair service provider based in Tucson, AZ. Vista Glass covers all facets of the Car Repair industry, with a focus on Glass repair service, Auto glass shop, Glass & mirror shop. With over 100 reviews and an average rating of 4.1/5, Vista Glass is a trusted name in the industry. Their presence in Tucson, AZ ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Dylan Arceneaux
★★★★★
9 years ago
I have gone back to this company 4 times now for windshield replacements. The speed and quality of customer service is unmatched. During the last replacement, the installer left off two critical components and their customer service rep rectified it immediately!
Alissa Small
★★★★★
a year ago
We had are sliding glass repaired by Vista Glass repair technicians Jose and Miguel they are very professional and came in very quickly replaced glass made it fit exactly the way it was before even better, with excellent care Thank you so much for the all the Care you gave us.
Cole Miller
★★★
☆☆
Edited 6 years ago
I set an appointment with vista glass for a simple estimate The window was between 10-2, so I called at 1 to check on the appointment and they said it was on time. At 2:30 they called to tell me they'd be at my house in ten minutes, but arrived after 3. They didn't have the parts needed to fix windows, so they called me to reschedule. We agreed for the same time next week. The next week rolled around, nobody came so I called. Turns out they forgot to actually set the appointment in the systems, and scheduled me for the same time again the next week. The third appointment rolled around. Long story short they arrived 2 hours late. Finally they fixed the window...and the technician broke it. So we rescheduled for the same time next week.... And they missed the appointment. There was never an apology, an admission of guilt, or the smallest offer of condolences. UPDATE: The man who came to finalize the window and replace the last one was very kind, efficient, and helpful. (Not naming him here for his privacy but they know who he is) The owner also called and fixed some of the issues I mentioned. He explained they had a shortage on certain materials etc. and more importantly; he took ownership and apologized I think it says. A lot that the owner himself was willing to call one customer to explain the situation and humble himself and apologize for the issues. 3 stars because right now I’m very nervous about the company, if their front line employees don’t seem to value customer service. But above 1 because I am now much hopeful that this was a weird fluke than a norm, and because I know that someone in charge genuinely does care about the company more than the bare minimum he has to do. I think dispatch work may need a retraining or meeting about customer service and customer value, but I feel the company has more potential than I first saw. I also removed the “poor quality” criticism because the glass that they broke was a rare accident and doesn’t seem indicative of their general quality.
Eileen Rea
★★★★★
9 years ago
I got my windshield done with Vista Glass and it was the best experience ,from the ladies in the front office answering any questions I asked, to the sales representative's in the back assuring me about the safety hazard with my windshield having a crack! I loved how they are a mobile service so it was even more convenient to be at work while they were fixing my windshield, I highly recommend them for any job that you need as far as residential commercial doesn't matter the's are the team you truly want...
Kassandra Chavez
★★★★★
8 years ago
Great company! Service was amazing and efficient, I got exactly what I needed to get done and the staff was very kind to me. The man who fixed my windshield was great and got the job done super quick! Very happy with you guys.
Leslie Moon
★★★★★
5 years ago
I had a rock hit my front windshield near the camera so it worried me. This happened on a Sunday, I called Monday and my windshield was replaced by Wednesday at noon. Vista Glass did the heavy lifting - calling my insurance, covering the claim details, making the appointment. It was very easy and fast, and I was able to work from their lobby and not miss a beat. Friendly, courteous, efficient, and reliable. I highly recommend Vista Glass.
Victor Flores
★★★★★
8 years ago
I will never go with another glass company again. Vista Glass is the way to go. Their hard workers are wonderful and it is amazing to see how the entire staff will do what they need to do to make their customers satisfied. Whether it is price matching, explaining their products to their customers so they can gain some knowledge about glass or even reassuring their customers that they will not be disappointed in their work. It is always nice to have a company prove their work and deliver great customer service. You will not be disappointed!!
Nicole Feldman
★★★★★
8 years ago
I needed my windshield replaced and right from the start I received the best customer service. They came out the same day. They were professional and courteous. I recommend Vista glass to everyone that wants speedy as nd quality service. Thank you Vista glass!
Michael Scott
★
☆☆☆☆
9 years ago
Vista was contacted to replace a front door at a Medical facility in Tucson. They were adequate in response time setting up appointments but cancelled at last minute on 2 occasions. When the door was installed it was not done properly. The door was not level and did not close properly. They came out several times to try to "adjust it". In doing so they over tightened the overhead mechanism and it now leaks. After several attempts to fix it they ended up re-installing the door properly. Turbo performed the work and did an excellent job. He said the overhead mechanism needed replacement. After 6-7 calls it is still not fixed. It leaks oil on patients and has ruined a carpet we have on the floor. Renee and the other receptionist are very polite but repeated promises to "call us back" have not happened.
John K
★
☆☆☆☆
Edited 6 years ago
Zero stars. These guys don't finish what they start and the string you along promising they'll make things right - but they never do. My mother hired Vista Glass to repair several windows in her home in Tucson. Months later they still haven't completed the process. The admin in their office promised repeatedly that they'd be out to correct problems they created (screens not fitting, lack of delivery on a window). My mother spent a significant amount of money to prepare her house to be sold. To this day they still haven't completed the job and they effectively went dark. I've tried to intervene and have received the same poor treatment. Terrible, terrible, terrible. The owner was informed, supposedly, on several occasions about the problems. I was told for two weeks they'd "be in touch" to solve the issues. I gave up. NEVER do business with these folks. They owe my mom money for not completing the job. They are unresponsive. (Update 7/15/19: Owner contacted my mother. Picked up broken item. Indicated will be repaired immediately. Still has not returned. Will update this review accordingly.)
Ryan Martin
★
☆☆☆☆
2 years ago
THINK TWICE I wouldn’t suggest this place to anyone I know or care about…it’s truly awful like the reviews say. They offer a Groupon for window tinting and I spent months trying to schedule my appointment. The only problem? They don’t even have someone on staff to do the tint applications. Douglas along with Maria Main and her husband (owners) are awful to interact with. I eventually asked Groupon for my refund and will heed peoples warnings next time. I overlooked the poor reviews before I bought it. But this place offers steep discounts like that for a reason.
Brian Fritz
★
☆☆☆☆
a year ago
Had a crack in my windshield, was approached at circle k gas pumps by Daniel from vista glass, he gave me his # I texted him on a Monday, he didn't get back to me till Wednesday, ask for make model and year, texted me back next said he could do it for 250.00 ( with a free tint on top) I told him I have insurance, never heard back, tried to call vista's office, no answer so I left voicemail, never called back, so I guess there doing so good they don't need my business, and Danielle is selling their windshields out the back of his truck! Do not use these people
Tom Lickliter
★★★★★
7 years ago
Called to get a price on a windshield replacement for my vehicle. Maria was super friendly and gave me the best price in town. The installer (guy named Freckles) showed up on time the next day and was done in a matter of minutes. Everyone was very professional and the job was done quickly for a great price. Could not have been a more pleasant experience. I highly recommend this company for any of your glass needs.
Peggy Boyd
★★★★★
a year ago
The minute I started my quote on the phone with customer service to the time my windows were tinting. Absolutely AMAZING! The tint job is the best! On top of that 2 days later I had a rock chip, mobile unit came out and was done in lickity split! The installer deserves his own 5 STAR. Doug is the BOMB!!!!! Highly recommend this glass store for ALL services. You guys ROCK!!!
Janice Harmon
★★★★★
9 months ago
I got multiple quotes for windshield chip repair costs in Tucson, and this company offered competitive rates with excellent service. They even explained the process and helped with my insurance claim.
melissa mason
★★★★★
a month ago
These guys came today did 3 windshield and a door window. High recommend and is very happy with the work!
David Delgado
★★★★★
4 years ago
We bought a China cabinet that came with two broken mirrors and a missing glass shelf. Vista Glass made my replacements quick. The staff is awesome and we're very helpful in making sure I had the right materials and were the right size.
Kenny Woods
★★★★★
3 months ago
I got my home’s sliding glass door panel replaced by Vista Glass last week. team measured, gave me a quote right there and replaced the glass within three days.Very happy with the work.
Kharemah Wells
★★★★★
4 months ago
Amazing customer service from Ana Maria Barrios from the minute, I walk in the door ! She valued my time and also went over and beyond to remember my job and have grace and understanding to deliver a kind gesture with out being asked. I would definitely recommend and also continue doing business with Vista Glass down in Tucson! Thank you
Marie Hughes
★★★★★
2 months ago
Had our sliding glass door repaired after it shattered. They measured twice, fit was perfect, and updates were constant. Price felt honest for custom glass and fast turnaround.
