Walmart Auto Care Centers

Dusty VonHoldt

★☆☆☆☆

a year ago

I wouldn’t have even given them 1 star if I had the choice to say 0 stars. I got a flat tire in Waco and live an hour away. My donut was also flat. I hobbled into their auto care lot and the guy immediately yells for me to move out of their way, and then I asked him where did he want me to go with my flat donut, and his response very loudly across the lot was “I’ll tell you where you can go!” Incredibly unprofessional and rude. I drove off against my better judgement (and safety) and went to Hewitt where everyone was incredibly helpful and kind.

J M

★☆☆☆☆

a year ago

Overcharged me..by 24$. Oil not in stock. Slow , by 2 hours. Manager was unavailable. Store manager wouldn't come fix the ticket or price. , refused to assist the staff. Safety hazards in and around the shop. Worst fake mechanics in town. Manager won't help either. I've asked. DO NOT GO HERE ! I learned the hard way.

Auditor

★☆☆☆☆

a year ago

If I could go lower than a 1 star, I would. The service manager is a joke. Had to wait an extra week for tires, and once my appointment came, they couldn't find my tires! Made me cancel and refunded, and then 30 minutes later, I get called saying they found my tires. The whole department is a mess. Beware of dealing with walmart auto care, they sure live up to their reputation.

Md Abdullah Akib

★☆☆☆☆

11 months ago

Don't ever come here. They take 2 hours for an oil change. They put random items on my receipt, upon looking at it I objected and then they took it off my bill. This additional step took 40 more minutes.

Brandy

★☆☆☆☆

a year ago

Arrived with two cars in front of me in lane one, 45 minutes later I come back to the back. My car is not in lane one. It's in lane two. Just sitting there 20 more minutes later. They finally start on mine after getting six cars out and they want to claim it's first come first serve. HORRIBLE CUSTOMER SERVICE!!

Daniel Deleon

★☆☆☆☆

3 years ago

I went today for a single tire change. It was the worst experience I have ever had. When I got there the guy told me it would take 30-45 minutes and he would start right away as there were no cars ahead of me. This was true as I pulled up to an empty bay for tire changes. I went inside and waited an hour and when I went back out to check they hadn't even pulled my car into the empty bay. I asked what was going on and they said "sorry we got busy and it will take 30- 45 minutes to do." I said okay and told them I need to leave within the next hour to pick up my kid from school and he said there would be no problem and pulls my car into the bay. The hour passes and my car is in the bay still so I ask what's taking so long. They said they are just busy and it will take 30 minutes to finish. 40 minutes later I get my car and they didn't even have the deceny to put the spare tire back in its place and just threw it in the trunk. I will not be going back.

My Name

★★★☆☆

2 years ago

SLOW. If you're in a hurry don't go here. Went to get 2 tires mounted and balanced. I had 1 customer ahead of me getting an oil change and it took 3 1/2 hours before they got my 2 tires done. They're cheap and the did ok work, just SLOW.

Jack Galeote

★☆☆☆☆

2 years ago

Went in today to get my tire changed. At other places it takes at most 30 minutes but here it has been 2 hours with only 3 other cars and like 5 workers. I’m waiting in the rain and they started working on the wrong tire and gave me an attitude when I went up to them and told them it was the other tire. Wish I could give 0 stars waste of time and money.

Kate Jones

★☆☆☆☆

6 years ago

I came in for an oil change. They told me it would be 1.5 hours. After waiting 2 hours, I come back and have to track down the technician to find out what’s going on. He tells me super rudely that they don’t have the filter for my car and that they are going to “send me on my way” super offhandedly and without apology. I said it would have been nice for them to have told me that 2 hours ago while I have been waiting here for my oil change. The guy interrupts me and starts getting frustrated. He raised his voice at me after all of this. Extremely rude, unprofessional, inefficient and total waste of time. Don’t come here.

Fuad Khozein

★☆☆☆☆

7 years ago

Arrived 1:45 pm. If you want a quick oil change, don’t come here. I was the second car to be serviced for oil change.2 hours later and I am not exagerating, I am still waiting. The tech has waited 45 minutes for his supervisor to come and check his work..

Christopher Qualls

★☆☆☆☆

9 years ago

Not as if you would expect much more, but this is a terrible place for service. I recently went there for a battery. They sold me a battery that wouldn't fit my car, but then refused to admit fault. Wouldn't exchange it or fix the problem, even though it was the same day. Later, like a fool, I called about some tires. It took me forever to get in touch with the automotive department. I was transferred several times, and the phone rang forever, but I was determined. When the woman in automotive answered, she was highly unprofessional. I asked for a price on tires and she said let me check, and HUNG UP THE PHONE! Don't waste your time.

Crystal Ramirez

★☆☆☆☆

3 years ago

I am so disappointed with the timing of getting to our Vehicle. We got to the service center at 10am !! Service guy stated that it would take at least 2 hours to get to our car! Which was fine with me , I would do some shopping !! Here it is 3:06 which is 5 hours later and they are just now getting to it !!! I’m so upset with how they handled the timing! They could have told us they weren’t going to be able to get to our service until after 5 hours .. NEVER AGAIN WILL I HAVE SEVICE DONE HERE !! Something that should have been at least 30-40 minutes turned out to be more than that !! To top it all off they ONLY CHANGED 3 of the tires 😡

Tony Kross

★★★☆☆

2 years ago

If you trying to return an old battery for a core charge better make sure you call and check before you make the trip up there because if it's not in a system you're not getting the core charge I had to leave mine there give it to them for free no core charge after I purchase my battery there 2 months ago.

George G C

★★☆☆☆

4 years ago

I took away three stars for the unfriendly impolite and unnecessarily rude treatment by the orange haired female "manager." She needs to be retrained in customer service. The inside clerks and technicians outside did a fine job. They deserve 5 stars and a better manager.

Nick Damiata

★☆☆☆☆

6 years ago

The place is an absolute disaster. Which honestly, I should of known better, but I decided to have the battery changed out of my car simply out of necessity given the fact that I was already at walmart and there were not many people in line (very rare). What should of taken literally no more than 15 minutes max, ended up taking over 3 hours (I should of done it myself). They took my car back in the first bay door area and it proceeded to sit there for an hour, all the while every other car showing up after me were taken in to the other open bay, having work done and then being driven off. I ended up asking what was taking so long and the person behind the desk went to find someone out on the floor. he came back 10 mins later and told me that a mechanic was just finishing up a tire on another car and that i was going to be next. he said "10 minutes and hes gonna do it." I was now late for work and my boss was wondering where I was, after another 20 minutes and it still wasn't done I ended up taking an uber to work. 2 hours later they finally contacted me and told me my car was ready....for a freaking battery change?!?!?! unreal.....bottom line, the auto center at walmart is run just like the rest of walmart, a complete joke.

BelowAVGJim

★★☆☆☆

7 years ago

OK I actually work at this particular Walmart so I no way am I here to just bash on the place... But I told the guy I wanted the "Pit Crew oil change" service and he said "Ok" then proceeded to perform the standard oil change or whatever for full synthetic vehicles without even notifying me which ended up costing more than what I originally wanted!? And he signed the line on the paper so management said I couldn't do anything... The signature is literally a line I don't use a line for my signature!! Ultimately I wouldn't go to Walmart for car service ever again and I work here the rest of the service is nice though...

Mj Nealy

★☆☆☆☆

4 years ago

I took in a flat tire I had purchased from Walmart about 4 months earlier to get it plugged. The tire had a screw in it and had to be completely replaced because of the loaction. Even though I had road hazzard on the tired I still had to pay over $75 for the tire to be fixed. This is not to mention that it took over 5 hours for this tire to get replaced. I brought it in at 8am and was finally able to leave the store by 2:00p.m. The Walmart on Franklin Ave. Is a dreadful place filled with employees and a manger who have the combined intelligence of a chimpanzee.