Walmart Auto Care Centers

Carrie Adejonwo

★★★★★

11 months ago

I needed a flat repaired. Everyone that I worked with was nothing more than AMAZING! I’m a Walmart+ member but didn’t realize that it was no charge because of that. I asked “don’t I have to pay yet?”. The gentleman said “as a Walmart+ member there isn’t a charge”. He then proceeded to tell me more about things that I can save on. He was so kind! About 2 weeks prior to today’s appointment I walked in at 7am in a state of complete hysteria. I had lost my dog the night prior and had been up all night searching for him in farm fields and woods. I had been crying all night. During my search my fab key needed a new battery. I was greeted by Nancy asking for help. She did her best but needed further assistance. She went and got the tech, I believe his name was Kyle. He came in got it open, told me the type of battery I needed, and proceeded to put it in for me. The two of them made one of my worst days a little lighter. So so kind and helpful. All in all the service, the staff, and quality I have found to be top notch. They don’t make you feel like just a number. They don’t try to sell you something that you don’t need. I am completely apprehensive of the amazing staff! Thank you for all you do. It does not go unnoticed!!!

Brianna Ver Voort

★☆☆☆☆

8 months ago

Bad customer service. Called and inquired about a blinker light replacement, the person who answered the phone simply said “we’re booked today” and didn’t offer me an alternative time or day to come in. He simply said “bye” and hung up the phone after I told him “okay no problem, have a nice day”. Won’t be choosing this auto center ever just based off of the simple lack of basic customer service.

Martie Kimball

★☆☆☆☆

7 months ago

Extremely poor service. I came into the establishment asking about a tire repair. The shop manager Jeremy was extremely rude. He told me that I'd end up having to purchase 4 new tires. Very unprofessional mannerism.. I went to another place and they repaired the tire! Shame on you walmart!

Brady Malcomson

★☆☆☆☆

6 years ago

Very disappointed in their service. My technician, Ryan, seemed more interested in flirting with the female employees than actually finishing my car. One of the employees also spilled their beverage on the driver’s seat, and the man on the phone was very rude when I called to complain. My AC has been broken for over a year now and they told me it was fine, which is not true. When my daughter brought her car in a month ago for an oil change, the car she got back smelled suspiciously of vape pen and there were very inappropriate songs on the radio. You’d be better off hiring shady service from Craigslist for twenty bucks

Ahmet Emin Aydın

★★★★★

a year ago

The crew was very helpful to changing my tires and they did a decent job also with rotation. I do NOT write reviews AT ALL but I felt the need to do so since almost all reviews are not the best. If they are not overwhelmed with problematic vehicles and heavy overload in their schedule they are just great with timing and the job that needs to be done(That is literally the case with any other car place).Those are just FACTS from a humble walmart employee, not just a customer.

Caden DeBruin

★☆☆☆☆

7 months ago

Extremely poor customer service. I waited 15 minutes to be helped, only for them to tell me they had a busy schedule l. The entire time they were all sitting on there phones talking to each other. Your much better off going anywhere else.

Staas

★★★★☆

a year ago

I went in for new tires because I got a hella deal during black Friday. Took about an hour start to finish which isn't bad. Definitely ain't a NASCAR pit stop time frame but I knew that going in. If you're a Walmart+ member be sure to let them know as you get a discount and the warranty!

Richard Christenson

★☆☆☆☆

7 months ago

The guys in your service department have very bad addatudes and will never go back to Walmart for a oil change again. All your bays were open and couldn't help me out. Very unprofessional.

Nancy Stanelle

★★☆☆☆

2 years ago

Very courteous greeter at the place on Calumet in Appleton. Oil change and tire rotation seemed to go just fine, but when I got in my car, I saw there were grease fingerprints on my light gray headliner. Manager was somewhat rude when I brought it to her attention. I was being very polite in asking her what could be done about it, but she had no clue. She suggested I contact my car dealership. After several calls to various car detailing businesses (who were nice enough to help me without giving them my business) I am attempting to correct the situation myself, but I won't be returning to Walmart for future service. These people need more training!

Renee Lieburn

★☆☆☆☆

a year ago

Bought 4 tires on the app, set up time to install, app had wrong info so wrong tires. Was told to call 800# to cancel order and get refund in 24 hours. 12 days later no refund. Called again. Was told the auto center had to process the cancellation now since they had possession of the tires. Called auto center (again). Got ERIN(?) who argued with me, ERIN hung up on me, kept telling me it was going to be 10 business days to cancel and refund (at this point I don't care it's already been 12 days), I called back after she hung up on me AGAIN to walk for a supervisor (I was informed they're now called COACHES) so she put me on hold....15 minutes ago. I still need tires but I'll be DAYUMMMMED if I'm buying them at Walmart 😂

Alicia Mae

★☆☆☆☆

2 years ago

Worst experience ever. I went in for an oil change. Less than a month later my oil is completely empty. Went to a mechanic because I thought something was wrong with my vehicle turns out my mechanic said they may have not put the complete amount of oil in my car. This happens a lot at Walmart auto center. I usually go to woodland for my oil change but went here because it was closer to my home at the time. Never had issues at woodmans before. My mechanic confirmed my car is fine the oil is not leaking the engine is fine they just may have messed up with the oil change. I had to pay my mechanic shop to do a new oil change today! I’ve heard bad things about Walmart auto but I shouldn’t have went here and listened to others! I spoke to auto center supervisor a lady who was rude as heck to me and couldn’t offer my money back offered me a gift card and told me I should’ve went back to them which why would I? I did not know my car was acting out due to an OIL CHANGE! How would I have known? She was rude to me so I spoke to the store leader he technically blamed my car said something was wrong maybe a leak? I confirmed there is nothing wrong and my mechanic is willing to call them to confirm nothing is wrong with my car it was the oil put in they may have not put the full quartz. He beat around the bush basically blaming my car then RUDELT hung up on me! I was not cussing or yelling nothing yet he got upset and hung up. Worst experience in my life and now I’m out of $$ from getting another oil change less than a month later! Ridiculous. Filed a complaint claim just now with Walmart cooperate. Side note: when I got the oil change done, they had stated that they would vacuum the car and do other services and they never did. They also stated my light was fine my tail light it was actually broke and I knew this, so they lied on the paperwork be aware of these scammers, and they lie and they’re horrible customer service as of the other reviews say be aware, or do not come here, I definitely know better and will be reporting this to the BBB. They always don’t answer their reviews as well because they don’t care!

Brooklyn Marie

★☆☆☆☆

a year ago

If I could give 1/2 a star I would. This place is awful! They led me to believe that they'd be able to change my battery and then waited 40 minutes to tell me that they didn't feel confident about it. Stated that the corrosion was bad and they couldn't replace the battery terminals. Recommend we go to a garage. Yeah never will go here again and make this mistake. Huge waste of time!!!!

Emily Robinson Molina

★★★★★

2 years ago

3-5-24 my car was not balanced right in depere and I brought it here with no issues. Erin was the tech and she went above and beyond to make it right. She even found a seperate strut problem that other mechanics couldn't find in my town. She deserves a raise. The guy helping her Dylan was really nice too. Thank you!!

olivia hughes

★★★★★

6 years ago

Was told I wasn’t able to get my two tires put on because of my AWD, they’d have to put 4. I only ordered 2 and it took a week for them to get there, but I had a spare and needed it changed. I was confused and frustrated about not getting my tires put on, but they explained to me that it was policy and they were able to do it. The workers gave other options they’d be able to do to help me out. I spoke to Mitchell and the manager (didn’t see his name anywhere, unfortunately), and they calmly explained to me what they were able to do. They were very nice, understanding, and accommodating. I appreciate the things they helped with when it came to my car. The price was cheap and the wait wasn’t too long!

Carri Ciske

★★★★★

3 years ago

Courtney and Tyler were so helpful and friendly. We bought 2 new tires and Courtney was patient while we figured out the tires we wanted. We didn't purchase any extra coverage, but ran over a huge nail not even 2 weeks after we bought the tire. It went flat, so we brought it in to be repaired. Tyler and Courtney repaired the tire and gave us a discount because we just bought the tire. It was an awesome experience and we are so thankful for their empathy!

TTEOJ

★☆☆☆☆

6 years ago

I’ve never seen such bad customer service. I work as a car installer and I get that times aren’t always 100% accurate. But when they said that the appointment would only take about an hour, and then an hour and a half after that I’m told it’s going to be at least another 30 minutes that’s not ok. I didn’t get a call to be told it would be longer, and the guy at the desk was so rude. He made it sound like it was my fault and that he couldn’t do anything about it. He seemed stressed so he could’ve just been having a bad day. But that’s still not acceptable. As some one else who works in customer service with Car electronics, it’s always important to keep the client informed of the duration of the appointment. I’m surprised that people can get away with the way they speak to their clients. And I wasn’t the only one he talked like that to. There were 2 other clients he spoke like that with. Again, not the attitude I expected when I’ve been waiting almost 2 hours for an appointment they told me would take 1.

FADI OSSAILI

★☆☆☆☆

Edited 5 years ago

I have been to this automotive center twice and have left both times disappointed. First time I was in to ask about a set of tires. I asked after receiving the quote if the man could check his system for financing through Walmart credit. He was rude and refused to look. He only told me to "go online" and dismissed me. The next time I went to drop of some used oil for recycling. I was told they could not take more than 5 quarts per day. I have been to other Walmart's (even this one 3 months ago) and it has never had a problem before. I got no explanation just dismissed again. The entire automotive crew has been replaced by kids Boys and girls that I would NEVER trust with my car. One star rating is too much for this Walmart half star would be better. There are many other reason also that I can't go into right now.