Wasatch Tire & Auto Service Point S

Gibby Ritch

★☆☆☆☆

2 months ago

Wasatch Tire Pro misdiagnosed my vehicle and charged me for multiple unnecessary repairs. Over time, I spent around $4,000 based on their recommendations, yet the original problem was never fixed. After losing confidence, I took my car to a different mechanic who correctly diagnosed the issue and fixed it for $150. That alone says everything. Either the staff is incompetent or they are intentionally upselling repairs that aren’t needed. Combined with the lack of honesty and accountability from management, this was an extremely frustrating and expensive experience. I strongly recommend getting a second opinion before trusting Wasatch Tire Pro with your vehicle.

James Zobell

★★★★★

3 weeks ago

I was very satisfied with this place in all areas the customer service was awesome, they gave me a great deal on new tires and even offered an uber to my appointment while they worked on my car. Definitely an honest place to go without getting ripped off

Klyn

★★★★★

5 months ago

Super kind, helpful, and honest. Explained everything to me and let me know what upcoming repairs I would need. I didn’t feel pressured but rather informed. I felt like they had extremely reasonable prices. I will definitely be coming back for any other car maintenance. Paul was who I mainly dealt with but the entire staff was great.

Rachel Hansen

★☆☆☆☆

2 months ago

My car was damaged while in their care, and they refused to take responsibility for it. Instead of addressing the issue, the service manager was dishonest and dismissive. I also had serious concerns dealing with Paul — based on my experience, he did not seem to know what he was doing, and the work reflected that. When a business damages your vehicle, the bare minimum is accountability. Wasatch Tire Pro showed none. I would not trust them with my car and recommend looking elsewhere.

Joseph Polasek

★★★★★

4 months ago

James took care of entire ordeal from start to finish with complete professionalism, detail and overall kindness. I had a massive flat tire on a Monday morning going to work and what would normally be a terrible situation was met with ease and hospitality. I was given a ride to and from work, educated on my options and left with a newfound trust in vehicle maintenance. I couldn’t say enough good things about my experience; highly recommend.

Shauntel Campbell

★★★★★

4 months ago

Locked myself out and they helped me out with no problem. But my car was being tricky and took him 20-30 minutes. Great service! Nicest guy so I bought lunch for doing me the justice! Thank you!

Launi Norton

★★★★★

a month ago

I bought the tire guarantee when purchased 4 tires. Got a tire slashed on the freeway. Point S gave me 4 new tires per guarantee. Very happy with the results.

Mr.

★★★★★

4 months ago

I had a tire pop just around the corner from Wasatch Point S about a month ago and ended up in such a pinch. These guys didn’t hesitate. They went above and beyond… special ordered the tire, had someone actually leave and go pick it up, and it wasn’t even some high-end $300 tire. It was a discounted $100 tire and they still treated it like it mattered. Since then, I’ve had a few other car issues come up and every time they’ve been super helpful, fit me in fast, and just been genuinely kind. In a world where it honestly feels like most mechanics are trying to screw you over, this place feels different. I trust them. I’d send my wife here without a second thought. They’re honest, down to earth, and they actually care.

Michael Hichi

★★★★★

6 months ago

My first time at this location and im impressed. Bought 4 new tires with good deal of buy 3 get 1 free, I also get alignment and oil change which i had to wait more than 2hr but the fact they takecare of me right away was a plus. Front desk lady was very helpful. Ill be go here from now on.

Lauren

★☆☆☆☆

6 months ago

Went in to have rear brakes and serpentine belt looked at. While they took the time to walk me thru things, they ended up charging for a brake flush along with brake pad replacement that I thought I hadn't agreed to. Wasn't gonna leave a bad review till I found an oil rag left in the engine area. If you go make sure you check exactly what you're gonna pay for and do a visual check of your car before leaving.

C Moore

★★★★★

7 months ago

I literally rolled into the parking lot after my car alarms signaled a mechanical meltdown on the road. James arranged a quick assessment (no charge) and referred me to a specialized mechanic shop that works on hybrids. When the tow truck driver arrived, he gave them my key and instructions to the other repair shop. James was wonderful and obviously his first concern was making sure he got me to the right place for what my car needed. I can’t thank you enough for your great customer service!

Stacey Valdez

★★★★★

2 months ago

I’ve had my car serviced here a couple times and each time I’ve experienced great service, and fair prices. Special shout out to Sebastian and Paul for great customer service and attention to detail!

Dakota McDaniel

★★★★★

7 months ago

Hands down the best experience I’ve ever had with an automotive shop. James was incredibly thorough and took the time to explain everything in great detail—without any pressure or upselling. I truly appreciate the honesty and transparency. I’m looking forward to my scheduled service next month! Huge thanks to James and the entire team for being so helpful and trustworthy.

Keith Radke

★★★★★

4 months ago

James and the crew at Point S in West Jordan are doing great work! I appreciate their multi-point inspection with the oil change and the reports with the Green/Yellow/Red indicators for items that are good-to-go to what is critical for safety. They’re straight shooters with a no-pressure approach to taking care of my vehicles.

Alexis Pena

★★★★★

5 months ago

Ended up having a small emergency while out driving and Wasatch tire and auto service was the first place nearby. They took a look at my car as soon as I got there and had me out within 15 minutes. Skid plate on my car got loose and broke and they removed it. Super fast, friendly service!

Bryan Roberts

★★★★★

a month ago

Great customer service and very knowledgeable and professional.Paul and the crew at Point S got me right in and back on the road again in good time considering the work I needed done on my truck.I would recommend them.Thank you

Fred Veltri

★★★★★

a year ago

In late June I went into Wasatch Tire and Service on 9030 South & Redwood Rd. Partly because this location is close to my residence and partly because I received a coupon for the oil change and a summertime vacation inspection. James took the time to explain what was involved in the inspection. I decided I would have the inspection done. Just 2 years earlier I had the front end rebuilt on my car by another shop. I kept all repair invoices, and I was able to show James the work I had done. James took pictures of the components and was able to show me the unexplainable deterioration of the replaced part just 2 years earlier. James suggested I should take my car back to the previous shop. I declined to go back to that shop and asked James for a quote to correct my front-end problems. I received the quote which was less than the work and parts done 2 years earlier. Jame scheduled the work for the next day, and I was in and out in a few hours. I went back to Wasatch Tire this weekend because my car was drifting to the left. James rechecked the alignment and when everything checked out properly had the front tires swapped. The drifting went away. James determined the problem is with the right front tire and gave me documentation to take the tire back to the Big Box Store where I purchased just four months earlier. By the way, James (Wasatch Tire & Service) did not charge me for the labor to recheck my alignment and swap the front tires. Wasatch Tire and Service went out of their way to make sure I was taken care of. If you are in need of, auto service or repair, call James at Wasatch Tire and Service and schedule and appointment. I am sure you will find the Auto Service Shop for all your future service needs. I did! FV