Your Mechanic On call

Kim K

★☆☆☆☆

6 months ago

Infuriated and disappointed with this company that I’ve trusted for two years. I had an appointment scheduled for 09/21, between 5:30 and 7:30 PM after two previous cancellations. Each cancellation has been an inconvenience, and now, I’m faced with a new issue. After all the hassle, I noticed they added hundreds of dollars to my existing appointment without a reasonable explanation. I find this unacceptable. I’ve been a loyal customer, and to be charged for a service that was canceled twice is beyond frustrating. I was previously given a $100 discount for the troubles, but it seems that discount doesn’t even matter anymore, given the updated total in the text message I received. My initial price was $354.75 and jumped to $664.84 FOR THE SAME SERVICE! The new price was sent to me after business hours, with no way to speak with anyone regarding their update....SHADY!!! This feels like shady business practices at best, and collectively.I’ve reached a breaking point. It’s hard to believe that a company would treat a long-standing customer this way. I expected better communication and transparency regarding the charges. It’s disheartening to see that my loyalty has not been recognized or valued. They were not willing to do anything for the inconvenience and it's shameful! I absolutely would NOT RECOMMEND THIS SHADY BUSINESS TO ANYONE!!! I will not continue supporting this business! They do not respect your time or investment, and do not hold themselves accountable for their errors/mistakes. No resolution and having to start over finding a new mechanic. THEY NEED TO BE STOPPED!😡

Tongie Wade

★☆☆☆☆

7 months ago

I hired Your Mechanic On Call to fix an oil leak on my vehicle. Before their mechanic worked on it, my car ran fine aside from the leak. The mechanic told me I needed an oil pressure switch, an alternator, and a belt. He also said I didn’t technically need the alternator at the moment since I wasn’t having battery problems, so I decided to wait on replacing it. After the service was finished, my car would not accelerate past 20 mph, struggled to start, and all dashboard lights came on. At that point, he suddenly said it was my alternator, even though I am still not having battery problems at all. I can’t help but feel like he was trying to get his money for the alternator. I have had three separate inspections including AutoZone, and all confirmed my alternator is fine even after cleaning the oil. These issues started only after their repair. I also have security camera footage with audio of the entire service and proof of cash payment. I have reached out to both the company the mechanic for a resolution, but have not received any clear plan to fix the damage caused. I’m sharing this so others are aware of my experience

Terrell Drake, RE Broker

★☆☆☆☆

8 months ago

If I could 0 stars I would! We hired this pathetic company as a mobile auto mechanic to install a fuel pump and parts on my vehicle. I paid over $500 in full for these services. Unfortunately, the mechanic did not complete the work as agreed. Despite multiple follow-ups, the services remained unfinished, leaving my vehicle inoperable and causing significant inconvenience. When I requested a refund for the incomplete services, my request was refused without explanation. This experience was extremely disappointing and unprofessional. I would not recommend this business to anyone looking for reliable and honest service.