Zimbrick Buick GMC West

Brian Fehrman

★★★★★

5 months ago

Phil, was an absolute great salesperson to work with. We couldn't ask for anyone better. We have now bought two vehicles from Phil, and had a wonderful experiences both times. Erica was also great to work with. She was able to get us a great loan and helped walk us through all the paperwork. We will be back!!

allan walker

★★★★★

4 months ago

Traveling from Washingtom State to Madison for Thanksgiving. Needed an oil change and Jennifer Beecher was very helpful in scheduling it. When I checking in there was a check engine light on. She worked with the service department to resolve the issue. I am SO grateful for her help. Great service department.....

Nichol Saunders

★★★★★

2 months ago

We had a wonderful experience test driving, and eventually, purchasing our “new to us” vehicle from Zimbrick Buick. If you get a chance to work with Logan Lehman, you’ll have the BEST experience! He’s kind, knowledgeable, and extremely helpful. THANK YOU!

Dillon Kieffer

★★☆☆☆

a year ago

Purchased a 2023 “CPO” Sierra from them. The whole process was less than great from speaking to the online sales guy to parking in my drive. I noticed when I got home that one of the rims has curb rash and the rear bumper was “repaired to their quality standards”. I feel as a consumer that they’re not looking out for their customers in the long term. Their response was “it’s a used vehicle” and brushed it off. Maybe that’s true, but it’s an expensive investment that you should at the least feel like you were treated fairly and with professionalism.

Adam Gallagher

★★★★★

a month ago

Staff was extremely easy to talk with and receive news from (good or bad). I can trust the work will be done timely with arms open for my next appointment. The only disappointment is the engine failing at 130,000 miles, but that is not reflective of the people on-site.

Debi Kay

★★★★★

5 months ago

From the moment I walked into the dealership, I was greeted warmly by Stephanie at Reception. She's engaging, intelligent, and a true pleasure to chat with—an excellent first impression! Erica Reuter, the Business Manager, and Adam Hobbs, the Sales Manager, were both incredibly helpful and easy to work with. A special thank you to Phil Liautaud, Sales & Leasing Consultant, who went above and beyond for me. He was efficient, knowledgeable and a joy to work with. Landon also assisted me as well and he was knowledgeable and resourceful throughout the entire process. Landon is the best Service Advisor! Phil, Stephanie, Erica, Adam and Landon were all extremely professional and kind. It’s rare to come across a team so genuinely dedicated to providing excellent service.

Jeffrey Maas

★★★★★

2 months ago

I've had my new used GMC Sierra for about a month. Love the truck !! Salesman Logan L. was great to work with during the sale process. He took the time to explain details in reference to the truck the sale. Great dealership !! Great experience !!

Meegan Krenz

★★☆☆☆

a month ago

I dropped my car off for an oil change at 8am. I was in from out of town so I asked them to text me when it would be done. There was no communication about the appointments progress. I called and left a message at noon asking for an update w no call back. Stopped in at 1 and was told it hadn’t been started yet. It was finally done 7.5 hours after I dropped it off. I signed my bill and left. Purely by accident I walked back past the guy I was working with and he mentioned that by the way, also they found an oil leak and I should bring the car back. Very poor communication throughout the process. Not impressed.

sandy mumm

★★★★★

3 months ago

Excellent experience! Highly recommend Zimbrick West. The staff was super friendly and very helpful. They made the car buying experience very easy and not so stressful.

Robert Stubbe

★★★★★

a month ago

Zimbrick loyalist … I have purchased my last 10+ cars here. I value high end service and they never disappoint!! From test driving to finalizing purchase decision to closing, I am very impressed with the quality of employees at Zimbrick!!

Kim Sargenti

★★★★★

a month ago

This was hands-down one of the best dealership experiences I’ve had. Everyone was friendly, professional, and respectful of my time. The process was smooth, communication was clear, and I felt supported. A great team and a great experience overall — highly recommend!

Shawn Garza

★★★★★

a month ago

Landon was great to deal with. Kept me informed during the entire process of having my truck worked on. Parts needed to be ordered and he called me sooner than anticipated to let me know parts were in and to make a follow up appointment. Great service all around!

Valentine Okaa

★☆☆☆☆

a month ago

Had to go in for a recall repair, booked the repair first week of January and nobody got back to me until I called in February and insisted on the repair. Getting there, I was told the repair will come with complimentary car wash. I get a call that the car is ready and I reach there and was told that it was not ready because the service team thought they had the car all day till next day. I had to go home and wait again for their call. When they call and I got there for pick up. My car still the same no car wash and the dashboard still says that maintenance is needed on the same recall that was supposed to have been repaired. However, I got a call from them trying to get some other non related repairs on my service to pay for which was not what I asked for. The only good thing is that they paid for the Lyft anytime I had to leave their office to my house which is just $10 twice. Even if I wanted to go back there for any repairs, I definitely won't.. They need to treat everyone with equity and standards should be upheld.

kevin bergholz

★★★★★

Edited 4 months ago

Maria did a fantastic job for us, we couldn’t be happier. The whole sales staff in dealership looked very professional and a pleasure doing business.

Susan Crews

★★★★★

a month ago

ZIMBRICK was ready for my on time appointment. They made sure things under warranty were properly covered (I had purchased an extended warranty). Everything was covered. I waited for my car. Although it took a few hours their waiting areas are comfortable. I watched the Olympics. My card was returned to me sparkling clean due to free car wash after service.

Hudson Kraut

★★★★★

a month ago

Prior to my appointment I had never had my car serviced here before as I’m a student and not from the Madison area. I found it very easy to schedule an appointment and when I arrived I was immediately helped by Landon who was extremely helpful, knowledgeable and understanding of how I described the issues with my car. He was able to call me a free lyft to return back to campus for the day. My car had not been serviced in a while and there were many things that were wrong with it. I was shocked to have only waited one full day given the 12 separate repairs they had to make. They had all of the parts on hand and Jennifer was an excellent communicator and called me numerous times on the status of my car. I would 10/10 take my car back here to get serviced! Thank you for all the help!

Call for Action

★★★★★

3 weeks ago

We purchased a new vehicle this week at Zimbrick Buick West. Our salesperson, Alex, was absolutely great to work with. He made sure we knew just what we were getting and worked hard on our behalf to make this sale happen for us. His customer service expertise is definitely a 10++. We also interacted with the sales manager and business manager and had good experiences with them. We definitely recommend working with Alex if you are in the car market.