254 Auto Glass & More

James Rage (RoninJiro)

★☆☆☆☆

Edited a year ago

I like to try to support small businesses, but this time, it didn't work out. They take the door panels off to do the sides, which I don't have an issue with, but they installed the driver door controls backward. They drove my truck to the gas station for whatever reason while in their possession. I didn't authorize the use of my truck for them to run errands... They kept my truck for 2 nights. Normally, I wouldn't have an issue, but with the problems after, it wasn't worth it. Got it back on the third morning. This was because they were having trouble tinting the windshield due to the heat. I noticed my side windows were gouged from a razor after cutting the tint to fit on the exterior of the windows. Light would reflect off of the deep scratches (matched the line of the window top edge), and that is how I noticed. I could hang my finger nails on them they were so deep. I ended up having to replace both side glasses for over $700. I also had to have the new glass tinted at another place for $130. Even with the windshield, there are microscratches on the windshield. Luckily, there are no deep scratches on the windshield like the sides. The tint shop that had to do my replacement side glass said the windshield scratches were due to the cards they used being too hard and not soft enough. Lesson learned. They were nice people, but I would never take any of my other vehicles there. I figure being a small business, it's better to have a bad review instead of having to pay for the glass replacement and refunding me for the tint job they did. I paid them $400 to tint the windshield and front side windows if anyone is wondering. ***Update to respond to the owner: those scratches were definitely not there before you touched the truck. If they were, I would have had you replace them before the tint job just like i had to do after your shotty work. Like I told you when I first came in to have you do the job, the tint the previous installer did was not dark enough, and the ONLY reason I had you replace it was because of that. Other than that, the previous installer did a FANTASTIC job in a TIMELY manner. Not only that, you scratched my entire windshield up, which the West texas tint shop only installed a brow... without leaving a single scratch or bubble. I tried to be as kind as possible in my original review but gloves off. Why on earth would you take a customer's vehicle to the convince store when not authorized to do so??? Also, taking off the door panels proved to not make the quality of your work better, but it made it worse. Nothing about this business was professional. It seemed the entire family was living in the shop. Literally half the family was sleeping in the office when i first came in. Not only that but the tint I wanted had to be ordered because they don't keep stock. I had to wait two weeks to even be able to drop my truck off. Just to also be clear to anyone considering using these folks, this is a brand new truck they did a bad tint job on causing replacement of the front side windows they tinted, and to not acknowledge they messed up and own it, they chose to blame everyone else. *For those wondering still, check my reviews for the other tint shops. I'm not going to allow this shop to lie and not get called out on it. Also, be weary of their artificial reviews after mine used to drown out my real experience. ***To the owner: if you want me to take down my owner response, I recommend you edit your response and come correct.

matthew harrell

★☆☆☆☆

6 months ago

Paid my deposit. Appointment got pushed back for 2 weeks. Now their phone is deactivated and they no longer exist at the address listed on Google. If they pop up again, then don't trust them. Go anywhere else. Don't let them try to steal your money as well. I've disputed the charge, so hopefully my bank will cooperate.

Gerardo Hernandez

★★★★☆

4 months ago

Door handle and window motor were broke so I wasn’t able to use either. Was able to get new parts and get it working same day