Google Reviews
Evelyn Ramos
★
☆☆☆☆
2 months ago
This has been the worst experience. I took my car in for an oil change, and there I was informed that there was an oil leak coming from the valve cover. It should be taken into account that they are not licensed mechanics. I decided to take the car to Dr. Automotive and informed them of what I had been told. They replaced the part without verifying whether the oil leak was actually coming from there. I paid almost $500. I brought the car home and the leak continued. I took the car back and informed them that the leak was still present. I asked if they had confirmed where the leak was coming from, and they told me they had not and that they had only replaced the part. While I was there, they used degreaser to clean the area, sent me home, and the leak continued. I returned to the shop and left the car for them to fix the problem. A week went by. I tried to contact them, and they did not respond until two days later. After demanding a response, they finally replied and told me they had washed the engine and that there was no longer a leak. I picked up the car, took it home, and the same leak was still there. I returned to the shop and left the car again. Two days later they contacted me and told me they had found the leak. I waited five more days and contacted them again. They responded two days later and told me to pick up the car, saying it had been ready since Thursday—even though it was already Tuesday. I decided to go pick it up, and when I arrived, I was informed that the car was not there and that they were testing it to make sure there was no longer a leak. Five minutes later, an employee arrived with the car. I made my dissatisfaction clear. This time there was no leak, but they broke my key, glued it together, and put a screw in it. They returned the car to me with no gas, which tells me they were using it. On top of that, they tried to charge me again. Obviously, that was not fair. There was no honesty or integrity, and to be honest, I suspect that the people working there are not licensed.
Meagan Woolridge
★★★★★
a year ago
Went for an oil change and doctor automotive diagnosed my car. Wow I recommend them. Got my brakes and rotors done for a great price and explanations on everything. Satisfied customer and affordable
Amanda Hurst
★★★★★
8 months ago
Pachy was very patient and sweet! His team of hard working men fixed my car up and sent me on my way. I am very satisfied customer and if I ever need my car worked I or fixed I will be bringing it to Doctor Automotive! They work very swiftly and proficiently! I’d recommend anyone come here to get needed work done!
Nasir Abbas
★
☆☆☆☆
8 months ago
These car mechanics are not good, they overcharge you, they don't fix the car once, you have to go to them again and again and they waste your uptime. I wouldn't even give them a star, but what can I do? I had an issue with my car's signal light. I went to them. They made a bill of $800 and I paid it. They fixed the signal light but did not fix the headlight. Two days later, I went to them again. They said, "Yes, they will fix it now." They fixed the light, but my seat belt, which they had fixed, was damaged during the wiring. When I asked them to fix it, they said there would be overcharges. We did not change it even though it was open. They fixed it themselves and were now asking me for more charges. I told them that you fixed this thing, you fixed it wrong, but they were not even ready to admit their mistake and were saying no, we did not fix it. I said then the Jinnes fixed it because I had brought it open, but their morals were not good, they were asking for more money which I could not afford, so please be careful with them, I will not go to them again for the car.fixing
michael capo
★★★★★
a year ago
I was referred to Doctor Automotive from another well known franchise, and it worked out perfectly. Within a couple hours they successfully diagnosed my vehicle issue, and informed me of the required items to fix it. The best part was the pricing for the repair. I was given a price from another franchise, that was outrageously expensive, but when Doctor Automotive gave me theirs and the time it would take to finish, I immediately accepted. Additionally the staff was courteous and extremely knowledgeable, I highly recommend them to anybody.
Adhillo Mckain
★★★★★
8 months ago
Most honest set of mechanics in Killeen,great turn around time,but the fact that they explain your car problems in depth is the best quality that you don’t see in Killeen,keep up the good work
Jacob Ballard
★★★★★
a year ago
Great people! Professional and timely service. I had taken my vehicle to several shops, but neither the maintenance technician nor the computer diagnosed the problem. I took it to Doctor Automotive, and within minutes, they knew what the problem was, showed it to me, and repaired what even the dealer and Ford company could not do. So I give them the highest praise and the Glory to my God for them. 👆🏽🙏🏽🙌🏾 Thank you, and God bless you🙏🏽
Dorothy Byrd
★★★★★
a year ago
“Doctor Automotive “ has some of the finest and skilled mechanics. I have a 2009 VW Passat, very old. There were a lot of things going on with my car, a lot. The mechanics listened intently to me and also did a thorough diagnostic check. All the major things were fixed. The car is running as smoothly as it was at first. The prices were amazing. Also, this automotive repair shop is very honest, will not allow you to spend money unnecessary. Thank you, “Doctor Automotive “. You are the best.
Christopher Jones
★★★★★
Edited a year ago
My family had been searching all around for a trustworthy mechanic shop for our classic cars. We stumbled across Doctor automotive and my vehicles will go no other place for any maintenance needs. Great customer service and excellent mechanics.
Curtis White
★★★★★
8 months ago
Very Good people and automotive work.. Excellent customer service and Honesty, and also Respectful people.. Guaranteed great work and the job will get done.. I would re
Harold Vazquez
★★★★★
a year ago
They are reliable, honest and operate with integrity. I recommend them to anyone who is looking for some great mechanics. Pachy always takes the time to answer any questions I may have, and provides me with all the options available-from repair to replacement. It can be difficult to find mechanics you can trust with your vehicle, so I'm very happy to have been referred to Doctor Automotive. Pachy, Froyd and the other two guys are the best!
David Montes
★★★★★
a year ago
Brought in my ride because it wasn't staying on, kept shutting off. They've been good to me, fixed my ride all the way back up and it's been riding like its never had an issue. Def enjoy the vibe here, if you have questions def ask, they'll let you know everything they did and what the issue might potentially be. If I could put 6 stars I would. other shops ive been to have had attitudes or immediatly start listing what needs to be replaced without proper troubleshooting.
Ivette Fred-Castro
★★★★★
6 years ago
Excellent service! Wonderful customer service. Prices are very reasonable and they don't take advantage of single women. Very honest and trustworthy Christian business. So very thankful for this auto repair shop and the people who work there. If you want great service, excellent workmanship, at reasonable prices, this is where you need to take your vehicle.
Kimberly Vences vaca
★★★★★
2 years ago
They gave me a free quote on getting my ac repaired. Pachi & staff are very friendly, informative, and reliable. The pricing is reasonable also parts come with warranty. Would recommend!
Erick Salazar
★★★★★
3 years ago
I went here many times, many years ago. Pachi is great, he took care of us as if we were family (the good one). He kept our old dusty PT Cruiser kicking long enough to save up money and buy a new vehicle. We were blessed to have found such a good mechanic and friend.
zets
★★★★★
a year ago
This is the best car maintenance spot in Killeen Texas! I took my 1967 GTO here and they did a fantastic job, Even cleaned it. SUPER NICE AND EVEN LGBTQ friendly ❤️
brittany
★★★★★
4 years ago
I had my Air and Alternator fixed today. They did a wonderful job. Honest people and great pricing. I will definitely return and recommend highly to everyone! Thank you Doctor Auto!
Mark Kling
★★★★★
7 years ago
I took my SUV to have the air conditioner line repaired. Phenomenal job repairing and recharging the system. Highly recommend anyone who needs work done on their car try Doctor Auto first.
Leon Davis
★★★★★
a year ago
I was recommended by a client of mine and had already been to another shop and they found the issue and problem the other shop couldn't for a very reasonable price. I thank God for them being as good and friendly as they were and kept me in the loop on what was wrong and what it would take to fix.
Dyzhane DD
★★★★★
a year ago
Spoke to Froyd and they helped me ALOT with checking and information on what was going on with my air conditioning! They were a BIG BLESSING! THANK YOU SO VERY MUCH FOR FIXING MY AIR! MAY YAHUSHA (Jesucristo) BLESS YOU TREMENDOUSLY! TODA YAH (Gracias a Dios!) GRACIAS!!!
